We are being told by Amazon that our charge method (a Visa Debit card) is invalid due to insufficient balance.
This is not the case and I have twice checked with our issuing bank and they can see no reason why Amazon are rejecting the card. We are successfully using the card elsewhere so I am confident there is no issue with the card. The bank said that they can see attempts by Amazon to Validate the card with success but then Amazon still reject it.
I only have one company debit card so their advice to use another card is not an option for me.
I've had three online chats with Amazon. During my last online chat, myself and the Amazon person both came to the conclusion that the charge method keeps failing because we are still going through our Know Your Customer (KYC) verification. However, we are unable to complete this because Amazon has block us out of the area where we need to upload our KYC documents because we don't have a valid charge method. The last Amazon person that I spoke to said he would contact the KYC team about this and they have come back today saying they are unable to help because our issue with the charge method is 'not related to seller identity verification or related processes'.
We've been selling on Amazon for years without issues. This has been unbelievably frustrating and time consuming and I'm running out of patience now. Has anybody else had the same issue?
We are currently deactiviated.