Hello Everyone,

A hijacker has been successfully changing brand name, A+ content, bullet points and title on my ASINs. This has been going on from the past month. I have gained back control for everything but he again gets the control through Amazon team.

I have been going back and forth with the SS team, BR team and they reply back with the same bookish responses which are of no help. Each time I have to explain the entire scenario to the Support team and they refresh the ASINs back to my brand name. But I have not been able to find a permanent fix to this.

The hijacker has again requested for brand attribute to be update, I know this because I get an email from Amazon stating that they were contacted regarding potentially incorrect information on the ASIN and I can update it if I want. Well, after being told several times by the SS team to ignore this email, the brand name gets changed within a week and I lose all editing control.

Please note that I have registered brand on Amazon and have always been selling under my own brand name. The hijacker's entire existence of company registration and brand registration is done after a year of my product being already sold.

I urge the moderators here to take note of my case and please prevent the hijacker from attacking my ASINs

So far Amazon has not been very helpful and we have still not managed to resolve the issue resulting in loss of business and also have had stock returned back to us at our costs.

I find it really surprising that Amazon does not have systems in place to prevent Hi Jackers disrupting business in this way.

A1 Medical Ltd

This morning i noticed my item Brand Name had been changed to someone else's brand.

my item has been doing quite well in sales and it looks like someone has stolen/Hijacked our listing and has managed to change the brand into theirs. How is this even possible.

How has this happened!!.

I put blood sweat and tears into this product and it is finally getting somewhere.

I have lost our on the offer and my sales have stopped.

I am fuming!!!

Please any help or advice would mean alot!

Recently I have had an issue with a hijacker on one of my listings, and recently got registered with brand registry.

I managed to get the brand on the listing synced with my registered brand after hours with seller support, and this opened the door for me to send a trademark infringement complaint for a counterfeit product.

However the hijacker has now complained to Amazon about the brand name change and Amazon have changed it back.

Any advice on the best course of action to take is much appreciated, I've opened a case on seller support and brand registry but not really getting anywhere.

My fear is that as the brand has been changed back, this kind of invalidates the trademark infringement claim I made on brand registry, as the brand is no longer my registered one,

Thanks

p.s I am the brand owner, product owner, hijackers product looks nothing like listings (have tried test buy and report etc but no luck)