Customer scammed us got refunded from A-Z claim and left us a negative feedback.
Hello Everyone,
We have encountered an issue where a customer has scammed us by obtaining a refund through an A-Z claim and subsequently left negative feedback. Despite providing photographic evidence that the item was delivered to the correct address, Amazon has not removed the feedback.
Experiencing a sense of powerlessness.
21 replies
Sarah_Amzn
Hello @Seller_vf7d0eq5mZhGu,
This is Sarah with Amazon.
Have you already opened a Case with Seller Support?
If yes, could you please share the Case ID so I can take a look?
Kind regards,
Sarah.
Seller_gB2Fhg3I6WkTG
Hello @Sarah_Amzn,
I’ve also been deceived by customers who received refunds through A-Z claims and left negative feedback.
They are falsely claiming that their orders were not delivered, even though tracking details and proof of delivery photos confirm otherwise and opening A-Z claims to get refunds while leaving damaging reviews.
It has now been two weeks since one of these false feedbacks was reported, yet it still hasn’t been removed. This is seriously affecting my reputation and I am now receiving more similar feedback because the original false review has not been addressed. Every time I follow up with Seller Support, I receive the same generic response:
"Please note that we are still working with our internal team to reach a resolution on your case. While we currently don’t have an update to share with you, be ensured that we will follow up with you as soon as additional information is available."
I need urgent action on this matter. If you can help escalate this and get these false feedbacks removed, I’d greatly appreciate it.
Many Thanks
Sarah_Amzn
Hello @Seller_gB2Fhg3I6WkTG,
Could you please share the Case ID?
Best,
Sarah.
Seller_gB2Fhg3I6WkTG
Hello @Sarah_Amzn,
Here is the Case ID: 10824721452.
Let me know if you need any further information.
Many thanks!
Sarah_Amzn
Hello @Seller_gB2Fhg3I6WkTG,
I still haven´t received a reply from the partner team.
I will let you know as soon as I have an update.
Best,
Sarah.
Seller_I7EN7BrpLTpW7
Hi Sarah
I have same problem Amazon has not removed the feedback
Could you please cek my discussion
i want to explaining that the delivery window is still open and the product hasn't been delivered yet.
I just sent it on the 5th March
The buyer should know when buying Deliver by: Sat, 8 Mar 2025 GMT to Sat, 15 Mar 2025 GMT
While today is still the 7th March
Case ID 10900198472 Only robots answer my chats, not humans
Sarah_Amzn
Hello @Seller_gB2Fhg3I6WkTG,
The feedback should have been removed.
Could you please check and confirm?
Best,
Sarah.
Seller_gB2Fhg3I6WkTG
Hello@Sarah_Amzn
Thank you! I can confirm that the feedback has been removed. However, I have replied to the case again regarding the other negative feedbacks I received under the same case ID: 10824721452
Would you be able to help escalate this and get these false feedbacks removed as well? I’d really appreciate your support again.
Many thanks :)
Sarah_Amzn
Hello @Seller_I7EN7BrpLTpW7,
in order to avid confusion, please let's continue the communication in this other thread.
Thank you.
Sarah.
Sarah_Amzn
Hello @Seller_gB2Fhg3I6WkTG,
Could you please share the Order IDs?
Best,
Sarah.
Seller_gB2Fhg3I6WkTG
Hello @Sarah_Amzn,
Here are the Order IDs below:
204-4967999-8914764
205-3160894-2237961
Best,
Aaron
