REVIEWS VIOLATE COMMUNITY GUIDELINES - DESPERATELY NEED AMAZONS HELP!

Hello,

We are desperate for help. We launched a new product in March that is sold in a bundle. The product is plastic wrapped/sealed in a set of 3. They also are correctly labeled with 'THIS IS A SET DO NO SEPARATE' stickers that are huge. We sent in 5 boxes, with 56 units each. When the inventory was initially checked into the facility centers there were no discrepancys on the units. 1-2 days later fulfillment center AVP1 listed to have 93 units instead of the 56 original sets. This immediately let me know the units had been tampered with and torn apart. During the mist of this we put the product into the vine program. Amazon sent majority of our vine reviewers ONE product instead of the THREE that come in the bundled set. The vine reviewers were VERY UPSET and left awful reviews. There is a vast and obvious difference between the customers that received 1 product opposed to the 3! We've contacted Amazon multiple times on this issue and put in many case logs. Nobody seems to care. We just want to try and move forward in anyway possible. Initially Amazon acknowledged the problem and said they would remove the reviews, fix the units, and reimburse us, but we have not heard anything for WEEKS. Almost a month now. At this point we just want the reviews removed so we can have our fair honest shot. Small brands/businesses have enough hurdles. We feel helpless.We cant understand how something like this happened. Especially when the bundles are plastic wrapped and correctly labeled. The STICKER IS HUGE! You literally have to rip the bundle/plastic apart.

These reviews violate community guidelines as they are about fulfillment issues.

Please help us, we feel defeated and not heard.