Plesae HELP... Seller Support not helpful

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Seller_0kjDoOPggKt1x

Plesae HELP... Seller Support not helpful

Dear Moderator,

We are writing to you out of frustration with seller support, as we seem to be going around in circles without resolution. We are currently experiencing issues with several orders and hope you can assist us.

In a few instances, A-to-z Guarantee claims were closed by the buyer, the buyer was recharged, but we have not received the corresponding credit. Additionally, we have an instance where an order was refunded to the buyer without a return request or the item being returned to us.

As a small seller, we cannot afford losses such as these and are very concerned about what is happening. We sincerely hope you can help us resolve these issues.

Thank you for your time and attention to this matter.

@Ezra_Amazon @Spencer_Amazon @Winston_Amazon @Sarah_Amzn @Roberto_Amazon @Julia_Amzn

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Tags:A to Z Claims, Refunds
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Seller_ZVAz3d5lZuGid

Your tags for the forum mods will not be seen as they are not highlighted in blue. You need to start typing their name then select from the dropdown.

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Seller_0kjDoOPggKt1x

Can one of the moderators please HELP...!!! This is beyond a joke now. I seriously need this issue resolved and I am getting no where with seller support.

@Ezra_Amazon@Spencer_Amazon@Winston_Amazon@Sarah_Amzn@Roberto_Amazon@Julia_Amazon

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Ezra_Amazon

Hello @Seller_0kjDoOPggKt1x,

I checked with the partner team and they confirmed you were already refunded for this order on May 2nd.

However, this second review made them proceed with the removal of this order from your ODR metrics. You should see this change reflected within 48 hours.

Thanks, Ezra

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