Voice of the customer
I have one listing graded “very poor” after a customer complained “performance not adequate”
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I have only had one return for this asin.
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Return reason was “too large”
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I have checked the latest reviews and nothing there regarding performance of asin.
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where else could this complaint be?
0 replies
Seller_77IcbQKVGdZo0
They are doing a new beta version of voice of the customer now.
A single customer return now can cause the listing to go to very poor.
Apparently this is progress.
If you just have one return then I wouldn’t worry too much. I now have 10 listings as very poor all with just one customer return.
With regards to the actual complaint this is just the reason the customer puts down for a return. There is probably nothing wrong with the product and just used the return reason as a way of getting a free return.
