Good morning,

Amazon has lost my inventory in the FBA warehouse for the shipment with ID: FBA15JBKGRMK. According to the carrier, the shipment arrived at the FBA warehouse (BLQ1) on 08/08/2024 (I have proof of delivery with the Amazon employee's signature). The shipment status has remained "in transit." After contacting Amazon on 19/09/2024, I received a response stating that the shipment never arrived at the warehouse (Case ID: 10219193052).

Amazon requested the following documents: an invoice, the quantity of goods sent, and proof of delivery. Since then, I have only been receiving the following message:

"After a review of your shipment FBA15JBKGRMK, we've determined that it is not yet eligible for reconciliation. Waiting until the shipment is eligible helps ensure that the products in your shipment have had sufficient time to reach the appropriate fulfillment centers. This includes your products that need to be reshipped to other locations in order to be closer to customers."

I have already opened another case regarding the missing goods: (CASE ID10485886992), but since 2 weeks, no one from Amazon support has responded.

I know this issue has affected several sellers before, so I kindly ask for your advice on how you managed to resolve this problem.

Thank you!

@Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP

Hi everyone,

I’m hoping someone here might be able to help us or provide some advice.

We recently sent 117 units of our product to an Amazon warehouse, but it seems the inventory has been lost. Despite providing all the necessary shipping documentation, Amazon has responded with "Investigation Completed – shipment contents counted and confirmed," essentially stating that the units were never sent.

Here’s a brief summary of the situation:

Number of Units Sent: 117

Issue: Amazon claims the units were never received

Amazon’s Response: "Investigation Completed–shipment contents counted and confirmed"

Has anyone else experienced a similar issue? If so, how did you resolve it? Are there any specific steps or contacts within Amazon that you found helpful in resolving inventory discrepancies?

Any advice or shared experiences would be greatly appreciated!

I sent Amazon an FBA shipment FBA15JKTZJLG on 5th of October containing 3 ASINs. Amazon warehouse received it and reported 9 less pieces of 2 ASINs each. I opened up a case with Amazon Support, Case ID: 10449964072 and explained what I think is the case. I was asked to provide invoice which I did and then I got a bog standard reply, we've counted and it is what it is and Amazon won't compensate for lost inventory. I had done the packaging so I know what was in the box. All inventory was in a single carton which was sent to Amazon FBA.

This is the breakdown and my understanding of what has happened.

ASIN1 - 10 pieces inside the original Samsung packed box were sent. This box had a barcode on it so I'm pretty sure whoever scanned it, just scanned the outside barcode and counted it as 1 item without bothering to open up the box.

ASIN2 - 16 pieces were sent for this ASIN. 6 items were packed individually and an original Samsung box of 10 pieces was there too. Again 9 pieces are missing which obviously means someone scanned the box of 10 as a single item.

I've a small business and losing 18 items some with the value of £50 is a significant lost to my business. I'd really appreciate if @Seller_Huz6FT08OxHARor another very helpful Amazon member of staff could help me out here. I don't need compensation because I know inventory is there and needs to be counted properly, otherwise why would Amazon receive just 1 piece when 10 were in the same box?

Thank you