Negative feedback

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Seller_S6sMsHcpuvn30

Negative feedback

Hello!
I’ve just got a negative feedback on my account. The customer left a 1 star rating because the item was poorly packed and arrived broken and said “avoid this seller”… but i am using only FBA , i don’t pack nothing… Any chance i can do something about this?
Thank you!

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Seller_esvgLzKXw2YAl

Request it’s removal! If it is FBA, they “should” just remove it.

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