How many times do I need to ask a remeasurement before they get it right?
I asked to remeasure again and AGAIN the measurement is wrong, there is no way this is 3.6 cm as they claim, it’s half that. The difference is between making some kind of profit and losing money every time I sell one. I can’t charge enough to make a profit without ripping people off. Other items in the same range are charged 86p FBA fees, some are £1.69 and others are £2.38. And they are all the same size, all S&L! I don’t expect a solution from the forum, I am just so frustrated as I have spent so many hours on this issue.
28 replies
Seller_VUcjClrPIVFRy
What are the measurements shown in the listing under package dimensions?.. Does the listing say these are about 1.8cm?
Seller_hnJy2He6uzeGX
I had this issue once and found I had forgotten to actually enrol the product in S&L. The dimensions were correct but I was paying full FBA costs. Thought I would mention just in case.
Seller_Tlta9YZyrkI5V
I’ve had a nightmare with this before. A lot of my items are under 5mm thick yet they measure them as over 1cms - some even 3 or 4cm. So instead of paying 65p - some are as high as £1.71. Most are wrongly charged at 86p though. I sell around 20k units a year and it’s frightening to think of the extra they’re overcharging. As soon as I think they’ve sorted it, they sneakily change a FNSKU back. I have to repeatedly ask for a manual measure and photographs to show it to get anywhere and I have an awful lot of FNSKUs to get through. When they do rarely get it right first time, they then wrongly reimburse by only refunding the latest order. So I have to manually give them every order number that have an incorrect fee.
There must be a better way to resolve this as clearly, their technology is flawed and cannot deal with S&L especially with thin items and lightweight products.
Seller_8FLzoey9CvFg4
Ask them to remeasure again and ask them for proof. This is the only way I could get them to ACTUALLY do it and not guess the size! They replied the next day with the correct sizes and 2 photos.
This is what I wrote to them:
"Hello,
Those are the exact same measurements as before. These are incorrect, please can you remeasure as there is no possible way that they can be that size as the packaging that we buy for this product measures 29cm x 19cm
Please can this be looked into and corrected. Also can you provide photos of the item with your measurements.
Many thanks"
Seller_RnE6ojbcppxmB
8 times I tried and no luck. Even with images like yours. Gave up in the end and just put the price up to cover the exorbitant rate they were charging me.
Seller_pD4k5nUkDbIgP
I opened a case this morning requesting photos as well, waiting for a reply. This morning I found a product that is 200 g 13x5x2 and the FBA fee is enormous because they think it’s 7 kilos! I am not even going there, if I sell it it will be FBM. Life is too short, for every product like this I end up wasting hours and money. The bottom line is the customers are losing out in all this.
Seller_6tVQOghO0XD31
I sell small and light items and I have to request re-measurements frequently. As others have said, do not open new cases, keep re-opening the first re-measurement case and insist they provide photographic evidence of the item being measured/weighed and attach your photographs to the case again showing the item being measured and weighed. It can take some time but I have always got there in the end. It doesn’t help that their measuring/weighing machines are not really geared up for small and light. Its worth putting together a template of the wording to challenge the measurement, so you dont have to reinvent the wheel every time. Good luck!
Seller_2sr8MU1j6crTm
FBA measure using a Cubiscan scanning device which they state is accurate. Royal Mail use slots to check the thickness category. I have items that pass through a Royal Mail letter slot yet are measured as thicker by Cubiscan. Good luck getting past the computer algorithms
Seller_3U9WdViGssMN6
I have had some success by replying to the original case with my own picture measuring the item with a digital caliper. You can get them for £5 on ebay and this way they reply with the correct measurements.
Seller_Tlta9YZyrkI5V
Then there’s the additional problem when they do get the measurement correct but still don’t apply the correct fee and keep it the same. I’m back and forth with copy and paste responses - all the same and cannot, for love or money, get anyone to read that the rate is still incorrect.
What a nightmare.
