FBA inventory has disappeared, and FBM listings are active but are also not available for purchase.
I am experiencing a critical issue with my Amazon account that is affecting all of my listings.
Yesterday morning, I had 300 units in FBA inventory. After approximately 20 sales throughout the day, I noticed that by the evening the available stock had unexpectedly dropped to 120 units. Later that night, the FBA listing became inactive with the message "Replenish inventory," even though there were still 120 units in stock.
I tried to resolve the issue by deleting the listing and using the "Fix stranded inventory" tool to relist it. However, after relisting, the inventory now shows as 0.
The missing FBA inventory does not appear in the 'Fix Stranded Inventory' section, but it is still visible in the 'Inventory Ledger' report
To keep the product available, I created an FBM listing. However, it displays the message: "This item cannot be shipped to your selected delivery location." — and this applies to all UK addresses. I also created FBM listings for other products, and they are showing the same issue. I sell exclusively within the UK, so this should not be happening.
When I try to create a fulfillment order, I receive the following message: "Your account is deactivated at this time. Please contact Support for assistance."
This leads me to believe that there may be an issue with my account itself, not just with individual listings or inventory. However, my account health is in perfect standing, with no warnings or violations.
Recently, I have been in contact with the vat-iba-verification@amazon.co.uk team regarding updates to the "Invoicing by Amazon" system on my account. It’s possible that these recent changes have caused a system glitch. I have already contacted that team, but they informed me they are unable to resolve the issue.
Could you please urgently investigate and let me know what is going on with my account and listings?
Thank you for your assistance.
@Roberto_Amazon
@Ezra_Amazon
@Spencer_Amazon
5 replies
Seller_ZVAz3d5lZuGid
Even though you have tagged some forum mods, they will not be seen as not highlighted in blue. You need to select from the dropdown when you type their name. If your account is deactivated you will need to get it reactivated.
Seller_7HD5N2dyMd5cy
Thank You! My account is active and I do not have any performance notifications, this appears only when I try to make a fulfillment order!
Advisors told the account is not deactivated, and the listings as well!
@Roberto_Amazon
@Ezra_Amazon
@Spencer_Amazon
Probably somebody can help? :)
Seller_ZVAz3d5lZuGid
Ah, sorry, I thought you had been told that "Your account is deactivated at this time. Please contact Support for assistance.", obviously misunderstood.
Seller_7HD5N2dyMd5cy
This is a highly unusual issue that I’ve never encountered before.
All of my FBA inventory has disappeared, yet nothing appears in the “Stranded Inventory” section. The inventory didn’t vanish all at once — instead, it gradually decreased over a period of 6 to 9 hours, dropping from 300 units to 240, then 160, and eventually 120. Despite still showing 120 units available at one point, the listing status changed from “Active” to “Out of Stock – Replenish Inventory.” It appears as though individual fulfillment centers were disconnected from my account one by one.
Simultaneously, I began experiencing problems with all of my FBM listings. In Seller Central, they are marked as “Active,” but when I view them as a customer (using a different device), they display an error message:
“This item cannot be shipped to your selected delivery location. Please choose a different delivery location.”
This issue also affects any new listings I attempt to create — all of them result in the same shipping restriction error.
Recently, I’ve been in contact with the vat-iba-verification@amazon.co.uk team regarding updates to the “Invoicing by Amazon” system on my account.
It’s possible that these recent changes triggered a system-level glitch or restriction, though this is just one possibility.
At this point, I’m uncertain as to the root cause.
I hope somobody here would be able to assist.
@Roberto_Amazon @Ezra_Amazon @Spencer_Amazon@Winston_Amazon@Julia_Amazon
Sarah_Amzn
Hello @Seller_7HD5N2dyMd5cy,
Thank you for posting on Forums!
This is Sarah with Amazon.
What is the current status of your account? Could you please share the most recent performance notification from your Seller Central account?
Best regards,
Sarah.
