I'm trying to reactivate my account as follows:

1. Click on "reactivate your account"

2. It says I must "successfully address all issues below to qualify for account reactivation".

3. However there are no issues listed that I can resolve, and it says I have 0 violations.

4. When I try to contact Amazon via the "help" button, I get an instant response saying that it's not the right channel to file an appeal.

5. It then sends me back to the "reactivate your account" button, and I get stuck in an endless loop.

What should I do?

My account was deactivated back in 2017. I can't remember the issue.

I've managed to login.

• When I click on Reactivate your account it takes me to a page that says I have to address all the issues listed. The only thing in the list is Zero policy violation warnings. At the top of the page it says Violations 0 and Target 0 issues. There is nowhere on the page to click or move forward. There is no View Appeal or anything else to click on.
• When I go to Support Cases, there are none listed.
• When I try to open a new Support Case, there are only two options,
• Submit an appeal to reactivate you account. Clicking here jumps back to the Reactivate your account page which has nothing to click on.
• Get help with an appeal from Account Health Support. This opens a new support case, which is automatically closed with an email saying this is not the correct channel to submit an appeal.

I really don't know how to contact Seller Support (as when you are deactivated there are no other options) or how to move forward.

Does anyone have any ideas?

Hello, I am really stuck trying to reactivate my seller account, which I have been trying to do for months. I moved last year and since I changed my address I am unable to reactivate my account, I get an email to say that my information is verified and I can start selling, but when I go to my account it gets stuck in a loop of "click to reactivate your account". I have tried to reach out before for help but the automated reply says that it is not the correct channel.

I would appreciate your help in getting my account reactivated in Europe.