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Amazon funds held due to an account review
We have received the email below today from Amazon and basically do not have a clue what this is about as we do not have another Amazon seller account and we are not linked to any other company.
What baffles me is that Amazon are asking us to provide "supporting documentation to show we no longer own it"
How are you supposed to provide any documentation for something you no knowing about?
Has anyone else experienced anything like this before?
"A reserve has been placed on the funds in your account because you have another Amazon account with balance due related to unpaid VAT to Amazon.
With your permission, funds from this account can be used to cover the VAT liability on your other Amazon account. If you would like to use this payment method, please send authorization to xxxx
You can pay your VAT liability by wire transfer. To pay by wire transfer, please follow the instructions at the bottom of this message depending if your liability is in GBP or EUR and send us an email including the following information:
-- Proof of payment. This could be an image, a document, a credit card statement, or similar payment confirmation.
-- Email address.
-- Payment amount.
-- Reference code. This is not tracking number.
-- Date and time of the payment.
The above details will help us locate your payment.
Once you have paid the VAT liability, this reserve will be removed.
If you believe you do not own the other Amazon account, send an e-mail to xxxx and provide supporting documentation to show that you no longer own it. If we cannot substantiate the claim, this reserve will not be removed."
Regards
Suzanne
0 replies
Seller_ZVAz3d5lZuGid
Has anyone else experienced anything like this before?
Not me personally, but MANY others have and there are lots of threads on the forum about the same issue. As you say, how do you prove something that does not exist. They do very often give you the name of the supposed linked account.
One possibility is that when you first signed up, did you ever start registration, and not continue and then start again ? - as that would then be two.
Seller_zibf0i8AfViSn
Received exactly the same notification yesterday.
Selling for 12+ years with a single account. Never used/managed/transferred any other accounts.
Suzanne, did you get any response from Seller Support or their given specific email on how to fix this?
I sent them an inquiry but haven't hear back yet.
Nik
Seller_ZJhFeE3tNKzfh
Has anyone checked if Amazon use any Fujitsu solutions at this point?
Seller_v1wBna8HHvUAG
Received the same thing a couple of days ago. No response from the email they provided. No VAT liabilities due. Anyone know what to do?
Seller_icDW7R401Yzvc
Do you think Amazon could mean - not a a separate selling account completely - but your presence on separate Amazon marketplace(s) eg. you may have linked marketplace accounts in European countries, USA etc?
Could the forum moderators please advise on this?
Seller_2UPv01pDfgmVr
Anyone has a response from the provided e-mail yet? Every seller support case just gets marked as "transferred" and then no response and the e-mail doesn't respond either. 100% of our funds have been in Account level reserve for the past 4 weeks now. Account is 100% healthy, as with every other marketplace, no a-z claims, no charge-backs, nothing.
Can any mods find out what is happening? Case ID: 14591825591, 14662818171, 14675684921
Seller_Fg2fqaWOnEtha
I have had the same problem for a few months in two markets where I have never sold. Luckily, they didn't freeze my funds, although they are frozen now because of having to prove I live in the UK.
I have tried everything, appeals but no matter what I said I always got the same automated reply, contacted account health, the managing director and now apply for a mediator but no reply even from them. This is like a bad remake of the Post Office scandal.
Seller_RIlZwtyn4JP2B
I've had a similar message, but mine accuses me of my business not operating in the UK....having lived here all my life. My funds have been on hold for a week, I've bills to pay, I've submitted all the correct paperwork and am now being ignored. Customer service utterly useless.
Like the Post Office, it seems they can just do what they like with my money with no come back or consequence. A disgusting way to treat sellers. In most circumstances Amazons stance seems to be, how can we handle this in the worst possible way for our sellers.
The comedy value is they expect us to carry on selling and shipping yet we can't get the funds. Staggering.
Seller_scExl4xpi8Duk
Sorry to hear you are also facing this very same issue.
Did you manage to resolve this?
We also got this around 8-10 days back. Seems like Amazon knows how to create unnecessary pain for sellers. In our case too, no mention of what is amount due and related to what account.
I replied to amazon but have not heard back anything. For which country's account they have put reserve on funds for you? For us, its Japan.
I hope someone in Amazon can look into this and see why system has generated all these messages in error and put funds in reserve for no valid reason.
Seller_eqDYatCavSWmz
Can I just mention as well, no only do we have to send our ID via unsecured methods, we also do not know who they are going to, which outside group Amazon has got to do this and in which country i.e. is it one rife with fraud.
They are putting all at risk of identity theft due to IMO their laziness not to quickly put a upload able page together using their own AWS systems or just getting us to add them on Seller Support Account Platform like we do with all other ID documents.
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