- Main Account: I've had my main Amazon selling account, Mood Essential Oils, for 8 years, and it was a major part of my income.
- Secondary Account: I also had another Amazon account, Aura EO, for a different business in another area, but it didn't do well in sales, so I stopped using it.
- Deactivation of Aura EO: Aura EO was deactivated due to two authenticity claims that I didn't respond to.
- Impact on Main Account: My main account, Mood Essential Oils, was deactivated later on, and Amazon told me it was because they linked it to the Aura EO account.
- Reactivation Process: To get Mood Essential Oils reactivated, Amazon said I needed to reactivate Aura EO first.
- Attempted Resolution: I provided all the requested information for Aura EO and received confirmation from Amazon that I could continue selling those products.
- Ongoing Issues: Despite following their instructions, my Mood Essential Oils account remains deactivated, and I keep getting automated replies saying I haven't provided enough information, even though I have.
- Current Need: I don't want the Aura EO account back; I just need Mood Essential Oils reactivated, as it was a vital part of my income.
- Frustration and Request for Help: I'm feeling lost and frustrated, and I desperately need help to get my main account back up and running.
The below is basically the above but in more detail.
I've got a main selling account on Amazon called Mood Essential Oils, which I've had for 8 years. It was a major part of my income. A few years back, I had another brand with a separate Amazon account called Aura EO, linked to a different business in another part of the country. Unfortunately, Aura EO didn't do well in sales, so I stopped selling on it. During that time, though, a customer made two authenticity claims, and because I didn't respond, the account got deactivated.
Fast forward to now, and my main account, Mood Essential Oils, was suddenly deactivated. I had no idea why until I called Amazon, and they told me it was because they linked me to the Aura EO account. They said that to get Mood Essential Oils reactivated, I'd have to reactivate Aura EO first.
So, I logged in and sorted out the issues with Aura EO, providing all the information they asked for. I even got confirmation emails from Amazon saying I could continue selling the products that had the violations. But here's where it gets really frustrating – despite doing everything they've asked, my Mood Essential Oils account still hasn't been reactivated. For months now, I've been getting the same automated reply saying I haven't provided enough information, even though I'm doing exactly what they ask. I've even called them, and they told me to provide a specific invoice, which I did, but nothing has changed.
The truth is, I don't even want the Aura EO account back. I only care about getting my main account, Mood Essential Oils, reactivated because it was such a crucial part of my income. But now, I'm completely lost and don't know what else to do. If anyone can help me, I'd really appreciate it. I'm at my wit's end here.
@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr@Seller_z3k8APxGfbQEK@Seller_sSkzzHms7Kxs6@Seller_iTgjdgiRqiPsn
