Advice needed for FBA partner couriers

Hi anyone!

I’ve never used a FBA partner courier before but have done so now. Delivery scheduled for pickup 2 days ago and they didnt come. I did put a pickup date in.

I contacted AMZ and they said I should have received a confirmation email but I didnt. They keep saying contact UPS via the confirmation email but I don’t have that. The usual customer service merry go round.

I’m not able to cancel either. So I am stuck not knowing if they will turn up eventually, if there is an issue and a courier is never coming or what.

Any advice appreciated!

Thanks