[very important] shipping setting problem

hello everyone,

Things have been bothering me a lot lately. The reason for this is the shipping setting issue. While the delivery date specified in the orders sent to my seller store indicates the transit time that matches the shipping settings you have made, this situation is not reflected in the panel seen by the customers.

Briefly, when I receive an order, my delivery date shows between 4-8 June on my seller panel, but the situation seen by the buyer is shown as 11-15 June.

This shows that there is no consistency in my store, and the customer who sees it this way does not buy the product from me, and in this case, it affects the buybox status of my store. Since I can’t buy a buybox, I don’t have sales. I opened a case to Amazon for this problem, but they did not help. Due to the situation caused by Covid, the delivery dates seem to be longer than you specified.

I talked about this situation with many of my friends who sell on Amazon and they stated that there is no such problem in their stores.

Please can someone who knows how to solve this situation help? Due to this situation, I do not have sales and this bothers me a lot.

Good forum everyone,

_CuriousMan