Hello,
Your Amazon.co.uk selling partner account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our "Funds witholding policy":
https://sellercentral.amazon.com/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because you have listed items that are not permitted for sale on Amazon. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. Items sold on Amazon must adhere to all applicable laws and Amazon policies. For more information, go to "Category, Product and Content Restrictions":
https://sellercentral.amazon.co.uk/gp/help/201743940
Examples of restricted products you have listed include, but are not limited to:
ASIN: B077BGK5P7
Title: Hydra 20 Micro Needle Titanium Applicator Bottle Anti-aging Skin Care Reusable
We're here to help
If you need any further assistance, you can contact us:
https://sellercentral-europe.amazon.com/cu/contact-us
Has your account been deactivated in error?
If you believe that there has been an error, and these products are permitted for sale on Amazon, please submit an explanation by clicking "Reactivate your account" on the banner at the top of your "Account Health" page:
https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp
Your explanation should include the following information:
-- How your account has not violated the Amazon Restricted Products policy
-- Evidence that shows that your account complies with the Amazon "Restricted Products" policy
*****
I have been bought them from the amazon.com marketplace so, I have an invoices from the Amazon. I had been sold them last 5 months ago and I have already deleted the listing. When I bought them I really did not know how to caused a problem.
But, Amazon is still continue to selling them at the UK marketplace. If the product does not match the policies, does not it cover to Amazon?
I have submitted appeals and invoices several times but Amazon does not accept them. I have no idea or any information what Amazon request from me exactly? What kind of evidence do I need? I do not know.. What can I provide more than the invoice and my apologizes. I want to reactivate to my account. I have read all policies and understand all of them.
Could someone help me about that?
Thank you,
Best Regards.
