On verge of bankrupcy and Becoming Suicidal as Amazon not realsing funds for 1 year
I opened my Amazon account in June last year and have been sending all my orders via tracked service. Despite this, Amazon has performed my ID verification twice, and I've provided all necessary documentation. However, they haven't sent a single penny to my account, and my balance shows over £17K.
I've opened dozens of cases and called them 50 times. Every time, they transfer my case to Amazon UK Payments. The last response I received was on May 2nd, saying they'd update me in 15 days, but I haven't heard anything since. One Amazon representative suggested I contact the Financial Ombudsman to complain.I have tried every thing in my capicity but nothing is working.It's been a year without receiving any money, and I'm on the verge of bankruptcy with no help from Amazon. It's frustrating and suffocating. My brand is registered on Amazon, and I don't want to lose my listings. Any advice?
I have posted same post last month and some one called Spencer_Amazon replied to my thread saying they are looking into this but nothing yet.
36 replies
Seller_QuM1AZgzfU9x4
Firstly i'd make sure your bank account is actually verified - Amazon don't always let a seller know that it needs doing.
Secondly have a look in the help pages for mediation and make an application.
Seller_SFfnc6B8NJQjc
I have made one mediation request Thanks a lot for your help
Seller_IC5dxZRZpcM4T
bear with me on this one, mediation isnt worth the paper its written on...
I had mediation with my exwife when our marriage broke down, an agreement was settled and I made a full and final settlement to her.
10years later I went to sell my house and she claimed she hadn't been paid the settlement. I spoke to several solicitors and they all said the same thing. Whatever was agreed in mediation was irrelavent and she can take half the property.
Mediation is not recognised by the courts unless you have deep pockets and lots of money to waste on overpriced solicitors.
Seller_QuM1AZgzfU9x4
The goal of applying for mediation with Amazon isn't really to get mediation - it's to get someone from Amazon to actually look into what has happened.
Amazon doesn't generally want to go through mediation and many, many sellers have found that just by applying whatever the issue was is suddenly fixed.
Seller_IC5dxZRZpcM4T
fair point, but dont reply on Mediation if you need to go to court
Seller_SFfnc6B8NJQjc
I agree with @Seller_QuM1AZgzfU9x4 as point here is to notify Amazon as we have not done any thing wrong and its our money and Company as size of |Amazon will not rob your small amount
Seller_SFfnc6B8NJQjc
@Seller_QuM1AZgzfU9x4 thanks a lot for your suggestion.I have sent an email to jeff@amazon.com and also to mediator.dont know which one worked but today they have intiated first disbursment.Back on track :)
Seller_RlZVPg3d6ZUGP
As above definitely check your bank account, when you look at the disbursements page does it show them being attempted every 2 weeks?
Seller_Fg2fqaWOnEtha
Search on Google for Small Business Commissioner. They know Amazon very well, you could send them an email.
Seller_xpI9QzA3zCtze
Have you tried the managingdirector@amazon.co.uk
Explain the situation thoroughly and ensure you explain the distress and make it urgent
Seller_soBD2wwhsVOww
Contact: lizbarclay at smallbusinesscommissioner dot gov dot uk
She has helped a lot of us release funds during the verification shambles in january
Seller_AprESFMqq7PFN
Hi,
We had the same issue last year in October, we had over £180k sat in our amazon account that we couldn't withdraw. See if you can get yourself an Amazon account manager, we had one who was able to assist us, you really need an internal point of contact to get this resolved as we wouldn't of been able to sort it without them.
I hope this helps.
