Very high return by customs from Germany
Hi sellers
I have had a high return percentage from Amazon Germany.
All the other market places seem fine,no problems.
The returns are due deficient cn22 form.
It is low value goods around £10 per average sale.
I send via royal mail oba.
I manually feel in the cn22 form with the ioss number.After a few returns I have added the order number for each order as well,but still getting lots of returns by custom.
French,Spanish and the rest are totally fine.
At the moement I had to close the account because it was getting out of hand.
I was wondering if any one had similar issues or if I can get any tips from sellers who manage to send to Germany and get through customs.
Thanks in advance
0 replies
Seller_xUKHc5xSYJmI4
Germany is known for high returns. I believe many of the returns are because of the returns policy for international orders.
Seller_64jziShTiTjOq
As I understand it from other threads, the iOSS is an electronic process - you can’t just write it on the package. And the Amazon order number will mean nothing to the German (or any other) customs office, so that’s a waste of time
Some useful info here
https://ec.europa.eu/taxation_customs/ioss_en