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Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_RyOPYJEt6IgE8
ASIN: B0CRYC666D
HI @Spencer_Amazon
I am facing the same issue: Lost the buy box! Please help fix it ASAP.
Thanks!
Please note the following details:
All my products are fulfilled by Amazon (FBA).
My products are currently in an "available" sellable status.
There are sales records available for my account.
Seller_2XrTU1Pw73Md8
@Spencer_Amazon
I have the same issue. Please could you investigate this and enabled featured offers for the following ASINs:
• B002D3ZJD0
• B000R343NA
• B000ASALU6
• B002R2FDZ6
• B004XU6RTG
• B0046EDCYM
• B0002GZ9ZS
• B000ILZERU
• B000260OYO
• B000MX7KA8
• B000F5S26E
• B006GQM0UU
• B001COQW14
• B08PDRKNY4
• B007R3NTME
• B00S3G3BZY
• B07H4WJYTK
• B08PT1K156
• B08QJR6NSG
• B084QLM836
• B098B7VLC2
• B0983TJDHX
Seller_xh5nGgLkmdaka
Hi @Spencer_Amazon
This issue is still ongoing with the following ASIN:
B00NW4RQNK
Please can you forward the above to the appropriate team?
Many thanks
Seller_7Ei7ntto5WiRd
@Spencer_Amazon
after i make the listing all ok with buy box,
but after 1 hour i lost the but box with address outside USA.
now address outside USA no buy box.its critical bug! the screenshot its of the listing before and after, (now no buy box, proof of bug)
my bug in all this ASIN B0D99LV43G, B0D9M274YT, B0D9M1MD7Z, B0D8KNSFGX
even i change to FBM not buy box,( shipping template ok, import ok, Featured Offer eligible- yes )
its bug
please help me with it
Seller_sBxp52OplDv9R
Hello, @Spencer_Amazon no updates till now.
Waiting for response.
Seller_ZrV6wUxwnVFwN
@Spencer_Amazon
Hi
We have encountered a critical issue where nearly all of our listings have lost their Featured Offer eligibility. We have opened a case with Seller Support, but the issue remains unresolved.
Could you please forward our ASINs to the technical team for further assistance? Here are five examples:
B0D8QL5SP1
B0D7VM929L
B0D8QHG1RY
B0D8QJTC4B
B0D8QKKJ3C
B0CZNL48HX
Your help would be greatly appreciated.
Thank you
Seller_ZrV6wUxwnVFwN
@Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Spencer_Amazon
Hello @Seller_ZrV6wUxwnVFwN,
I have forwarded your ASINs to the team.
Regards, Spencer
Seller_6ltbZGiqMwnq0
Helloo did you find a outcome to this issue
Seller_EzXzcscwXWcQo
Hi , @Spencer_Amazon @Simon_Amazon
it's been one week and we lost our buybox its our new brand launch with lots of inventory in Amazon warehouse and on hold at our warehouse and our buybox is suppressed we really need your help in this case cause we are facing loss right now and paying storage cost I request you to please look into this matter our two or more Asins are suppressed and account all matrix are fix
we sent an email to the managing director but not get that matrix which i am following as per there replies and from my side all matrix are fix in my opinion its a glitch from amazon side
B0D23148H2 B0D22LRGP8 B0D233F4JK B0D22VLVJ8
Seller_YTttKqogdNac4
We are facing same issue, have tried everything that we could kindly help
ASINs: B0D22LRGP8, B0D23148H2
@Spencer_Amazon
@Winston_Amazon
Seller_XShRJhU0Jg2cF
Hi Amazon, my store has lost the Featured Offer for more than a month. I have tried all the methods but it still doesn’t work.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer.
ASIN:
B0D87FZ7MR
B0D87NMTQG
Thank you.
@Winston_Amazon@Spencer_Amazon@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon
Seller_jeGwn756XqRHU
Hi everyone, my store has lost the Featured Offer for more than a month. I have tried all the methods but it still doesn’t work.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer.
ASIN:
B0DBHFJ67B
B0DBHFRZ2G
B0D773MQG9
B0DBHHDX6N
B0DBHJ7QWY
B0DBHKNDCY
B0DBHLZXSD
B0DBJ17DNL
B0DBHNBKKW
B0DBKQVTNY
B0DBKNC75B
B0DBKXTQ22
B0DBKT62JS
Thank you.
@Winston_Amazon@Spencer_Amazon@Ezra_Amazon@Julia_Amazon@Sakura_Amazon_@Sarah_Amzn@Simon_Amazon
Seller_O9V2O1yRAppBc
@Simon_Amazon@Spencer_AmazonI am having the same issue. My all listing lost buy box and eligibility to featured offer. ITS BEEN DAYS I'M TRYING TO SORT IT OUT. PLEASE HELP ME!. We meet all requirements for buybox eligibility and still the issue persist.
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