Product Authenticity Violation Account Deactivated ......Any help appreciated

Hi all ,

First post on here to see if any one can help ,will be appreciated. I receive a product authenticity violation on 3 ASINS from same brand ,all products were from UK wholesale all sent to my address ,vat reg wholesaler ,company address ,sent invoice ,sent Parcelforce delivery details ,sent them order details screenshots from wholesaler website ,all this was told to me by seller support ,assured me that this would get the job done ,just come back today after 2 days saying that not enough info ,I have sent this now 4 times .account been down for a week ,no help whatsoever .

Anyone know what will get this sorted ,dont know what else I can do .thank you in advance .