Hello, I have enrolled my ASIN B09WHS429T in the European expansion accelerator programme last year, which worked successfully and my stock was being sent from my source marketplace (UK). Following this, I had some stock sent directly to France, as this market did well.

Now that my inventory in France has run out (new stock coming in 2 months!) I want to revert to EEA and sell my UK stock. I filed a case about this before running out of inventory and was told the transition would be seamless, but it’s not.. I’ve changed the “source” market to the UK (from France) as per one case worker’s advice, but beyond this not taken any steps.

Please note I do not have a French VAT number (I do not go above the required threshold for this), and was successful with EEA before.)

The caseworkers are now investigating it for many days, and keep going around in circles, so I want to file a case here to see if one of your experts can help please! I was making sales every day in France so am now losing revenue, and I worry these new customers can’t order my tea anymore.

CASE ID: 10846342702

ASIN: B09WHS429T

SKU: 5070000672601

Is anyone else shipping B2B to the EU?

I'm getting regular issues with the parcels being stopped at customs and a request coming back for the customer's EORI number.

I'm shipping using our own UK + EU EORI but the request is specifically for the customer's EORI, they do not accept our own.

Amazon provides the customers VAT number, which I can find in the invoice on the order AFTER the item has shipped, but never an EORI.

I email the customers to ask but rarely get a reply.. These parcels end up getting returned..

Does anyone have a solution for this?

Hi, On some of my recent orders I had to upgrade shipping as Amazon will not let me choose my normal delivery option because they says I cannot meet the customer delivery promise. These orders are being posted out within the processing time. I have checked my transit time under my shipping template and now under Transit Time it says 'Managed by amazon'. This is new as I would normally write 2-4 days (as I posted via second class)

Does anyone know how to change this so I can edit in my own transit time?

Hi All.. We send every item first class through Click and drop, a tracking number is automatically uploaded from click and drop on every single order without exception.

Despite this our tracking rate is currently hovering around 60%, presumably this means the posties aren't scanning the items on delivery despite the fact we are paying for this service.

Does anyone else have the same issue or any ideas how to deal with this.?

We are currently considering changing to seller fulfilled prime using Royal Mail tracked 24 but are worried this will impact our prime status if the non-scanning of deliveries continues

Thanks for any input or ideas.

This is very frustrating, as in my last 10 inbound shipments, more than 140 items have gone missing. Why is there no real support from Amazon? This is very frustrating, especially considering my previous ten inbound shipments. More than 140 units have gone missing, always the same brand and not getting any support whatsoever, not to mention reconciliation for my loss. I endlessly open these cases, which is highly concerning and making me consider quitting. I provided all the relevant and genuine documentation, but without any tangible result, I got an automated reply that I needed to do this again repeatedly. I'm running a small business, so it impacts my day-to-day operation, not to mention losing trust in Amazon. Very disappointing