Hi,

My inventory was received on 23 dec and within 2 weeks all units came to available but 300 units went to FC processing and are still fc processing.

I need to solve this issue I have very few units left available.

Thanks

I have just received the following email.

"Hello,

We’re updating the default order cut-off time for Fulfilled by Merchant orders so that you can show faster delivery promises and help increase your chances of winning the featured offer.

Starting on March 10, 2025, the default order cut-off will change from 11:59 p.m. to 8 a.m. the following morning for orders with standard shipping (excluding orders with 0-day handling time). As most warehouses open in the morning, orders received between midnight to 8 a.m. are usually processed just as quickly as orders received the previous evening.

The order cut-off time determines the ship-by date for your orders. The ship-by date is calculated using the handling time that you set to pick, pack and ship the order. For example, after March 10, an order with 1-day handling time made before 8 a.m. on Wednesday would also have a ship-by date of end-of-day Wednesday.

If you prefer, you can change the default order cut-off time to any time between 11:59 p.m. and 8 a.m. To do this, go to Shipping settings > Order fulfilment settings > General order fulfilment settings and select your desired cut-off from the drop-down menu of “Standard delivery (excluding 0-day handling time)”.

Note: The customer-facing order cut-off time is one hour earlier than the cut-off time that you set."

Problem is there doesn't seem to be a way to change this as these settings do not exist. I am presuming you have to be a pro seller to see these options. I want to change the default order cut off time back to what it was but there is no way to do it. Anyone else received this email and how did you access the settings?

Before creating the removal order, there were over 1,300 FBA inventory units available. At that time, there were no customer orders shown in the system. However, after I created the removal order to remove 1,100 units (leaving 200 units as FBA inventory because sales were low), the listing became inactive. This has happened twice.

When I create a removal order, all my units are in FBA-available or reserved, and nothing is in FC transfer, FC processing, or customer orders. But as soon as I place the removal order, my listing becomes inactive, showing as out of stock. Then, some inventory moves to FC transfer, some to FC processing, and some to customer orders. Because of this, the listing goes inactive.

Amazon Support is not answering exactly to this matter,

why i cannot create bulk order?all at one?

We placed an MCF order which shows as delivered to a neighbour, with no proof of delivery etc (or even which neighbour).

Receipient has said they haven't received it and none of their neighbours has it. Raised with seller support who told me to provide proof that none of the neighbours have it before they can escalate the issue.

How do Amazon justify us having to deal with this level of stupidity? Any advice on next steps?

Our amazon store has been really quiet recently and I have just noticed that our estimated delivery dates on amazon are showing to a buyer as 9 to 10 days

We generally post if items are same day if purchased before 3pm

In the seller account under manager orders its giving a more realistic date of 5 days to deliver by

But I think we are losing sales due to it showing 10 days on amazon to a buyer?

I've got items listed with 1 day despatch and 2-3 days delivery as standard in shipping settings with an option of RM48 so dont understand why its showing as 10 days on amazon?

Any advice appreciated.