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Seller_mIRnuhdx7l5sN
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Prime Day 2025 – FBA Inventory and Inbound Shipping
by Seller_mIRnuhdx7l5sN

Hello Sellers,

With Prime Day 2025 quickly approaching, now’s a good time to double-check your inbound FBA processes to avoid delays and make the most of the event. Here are key best practices:

1. Send Shipments Early

  • To be eligible for Prime badge visibility during the event by mid-to-late June to ensure it’s available for sale during Prime Day.
  • If you're using the Partnered Carrier Programme, provide accurate estimated delivery ranges to help Amazon prepare receiving in advance.

2. Follow Shipment Guidelines

  • Use Send to Amazon to enter accurate unit counts, box quantities, and total weight.
  • Box content information is required. Without it, your shipment may be excluded from auto-receiving and charged a manual processing fee.
  • Use FBA Prep Services if your packaging doesn’t meet Amazon’s requirements.
  • For heavy boxes, apply “Team Lift” or “Mechanical Lift” labels to comply with safety protocols. More details here: Shipping and routing requirements

3. Optimise Shipment Placement

  • For small-parcel deliveries, the Box-Level Inventory Placement program supports multi-destination shipping plans by allowing detailed box content to be submitted up front—making receiving faster and more accurate.
  • Use the Partnered Carrier Programme or Amazon Freight for small-parcel, less-than-truckload, and full-truckload shipments—these allow Amazon to coordinate directly with carriers.
  • Book off-peak delivery appointments (early mornings, evenings, or weekends) to minimise wait times at fulfilment centres.
  • Make sure your shipments are fully prepared, labelled, and routed to the correct fulfilment centre to avoid delays, manual processing charges, and performance penalties. More details here: Inbound problem summary

4. Track and Plan Inventory Levels

5. Maintain Healthy Inventory Levels

  • Maintain at least 28 days of inventory per ASIN to avoid stockouts.
  • Check the FBA Inventory to check the recommended minimum levels for your ASINs.

6. Final Checks

  • Tracking information is uploaded for every shipment
  • SKU and box content details match what’s physically sent

If you're still prepping shipments, now’s the time to get them moving.

Best regards, Ezra

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Seller_znTeHti2qvorY
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Messaging Buyers About "Late" Packages Despite On-Time Dispatch
by Seller_znTeHti2qvorY

I'm genuinely struggling to understand why Amazon continues to send buyers messages stating, "We're sorry, but your package is late," even when we dispatch on time and upload valid tracking information.

In a recent case, we shipped promptly, provided accurate tracking, and yet Amazon still notified the buyer that their order was delayed. This not only causes unnecessary concern for the customer but also damages our reputation through no fault of our own.

To make matters worse, we’ve already lost an A-to-Z claim where the automated system failed to correctly recognise the tracking details. Our Valid Tracking Rate (VTR) is 100%, yet these issues persist.

Why are sellers being penalised due to delays or scan issues on the carrier’s end—something completely out of our control? We’re doing everything right, but the system seems to be working against us, and it’s both demoralising and damaging.

Would appreciate any insight or shared experiences from other sellers dealing with the same.

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Seller_6FZufM5NTSWpH
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Prime Orders Marked as “Shipped Late” Despite On-Time Dispatch via Buy Shipping — Courier Issues?
by Seller_6FZufM5NTSWpH

Hi all,

We’re looking for advice from other sellers or any guidance from Amazon regarding “Shipped Late” metrics on Seller Fulfilled Prime orders. In these cases, we dispatched on time using Amazon Buy Shipping, but the orders were still marked as late — seemingly due to courier delays or scanning issues outside our control.

Recent examples:

Order 1

Promised dispatch date/time: 13/06/2025 23:59

Actual dispatch (Buy Shipping): 13/06/2025 15:24

Courier first scan: 15/06/2025 01:39 (DPD UK)

Promised delivery: 14/06/2025

Actual delivery: 15/06/2025

→ Dispatched same day via Buy Shipping, yet flagged as “Shipped Late”

Still flagged as “Shipped Late” due to courier scan delay/delivery timing

Order 2

Promised dispatch date/time: 09/06/2025 23:59

Actual dispatch (Buy Shipping): 09/06/2025 14:00

Courier first scan: 09/06/2025 16:45 (DPD UK)

Promised delivery: 10/06/2025

Actual delivery: 11/06/2025

→ Dispatched well before the cut-off, but marked as late based on delivery date

Marked as “Shipped Late” – but the only anomaly appears to be the actual delivery date, which is outside our control

In both cases:

  • We used Amazon Buy Shipping
  • Orders were dispatched on time
  • Delays seem to be due to courier scanning or delivery performance
  • Yet the system still flagged us as late, which affects our Prime metrics.

Questions:

  1. Is there any way to challenge these flags when there is clear evidence of on-time dispatch using Buy Shipping?
  2. Is there any option to introduce a buffer or flexibility in delivery times for Seller Fulfilled Prime, especially when delays are caused by the courier?
  3. Would using Amazon’s own delivery service prevent these issues, or would the same penalties apply if delivery is delayed?
  4. Would using Amazon delivery service be of any help, or would the same rule apply - even if courier takes longer to deliver - we are being penalised

We take our Prime metrics seriously and always dispatch on time. Any advice or suggestions from others in the community would be greatly appreciated.

Thanks in advance!

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Seller_Nprc5XWvdLYk9
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Setting of courier services for SFP sellers - still not fixed after almost 3 years
by Seller_Nprc5XWvdLYk9
Amazon replied

OK,

August 2025 will be the 3rd anniversary of when we first reported this issue.

Seller Fufilled Prime Weekend Settings,

A seller (enrolled in SFP) has to set a collection time for Amazon Shipping, DPD, RoyalMail and EVRI on a Sunday and/or a Saturday (which ever day is their active weekend working day(s) ).

There is no option to set NO PICKUP for these services even if the seller does not use them. (this function was present before August 2022 - but removed as part of the "improvement")

The issue is that if a seller wants to use Royal Mail & Amazon Shipping Mon-Fri, and Amazon Shipping on a Sunday

there is no way of setting it

the result is that we only have Amazon Shipping set as a delivery option on our shipping templates - ideally we would also have RoyalMail but as we cant block Sunday from RoyalMail we cannot include them as an option.

And we have a support case running now for 18 months, they managed to "delete" the earlier one.

Oh and the technical team - say it is working as intended (so not working then!)

@Seller_XUNeUuvrQDpgP @Seller_DNQGSsdC7DccM

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Seller_3GNNMEe6nRIkn
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Switching from FBA to FBM
by Seller_3GNNMEe6nRIkn

Hi Amazon team - I previously set up my account to be on FBA and would like to now switch it to FBM but I am not able to on some of the ASINs I have in the system.

Please help in how to swtich from FBA to FBM. Thanks.

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Seller_3Z9921WZ5Conz
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DPD UK (Amazon-partnered carrier) How to book a collection?
by Seller_3Z9921WZ5Conz

Hi,

I've noticed in the last few days that DPD have been added as an Amazon partnered carrier for Small Parcel delivery into FBA warehouses.

I have booked 10 boxes on as a test. However I cannot seem to be able to book a DPD collection, as the DPD tracking numbers aren't recognised.

Anyone managed to book a collection?

Thanks in advanced

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Seller_13BH7cPrSUP2v
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LBA4 mix ups
by Seller_13BH7cPrSUP2v

I have sent a pallet in to LBA4 which is showing as receiving just 8 out of 304 units on board. Now the FC can't find the remainder of the 350kg pallet

Around the same time I sent a small box into LBA4 - which is showing as missing 8 units - the same ASIN showing as the 8 received on the pallet.

I'm no Einstein but it looks to me like the FC has marked the 8 units as received from the wrong shipment.

I suspect they are now searching for a pallet which they think has started to be unpacked - but actually the pallet has not been touched and is probably sitting with a pile of other 'mislabelled/misplaced' pallets at LBA4

Could an AMZ mod please help out - Seller Support just can't get their head around the fact a mistake might have been made at their end

This could help with the current backlog at LBA4 which I understand is pretty backed up

Case ID 11201218842

@Seller_mIRnuhdx7l5sN @Seller_ZyGdB49sb7An4 @Seller_Udi0JNbTrsmUV

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Using Royal Mail 24/48 with Delivery Confirmation — A-Z Guarantee Claim Outcome?
by Seller_SvOY7LgPOcFdy

Hi everyone,

I’m hoping someone can clarify this for me. I currently use Royal Mail 24 and Royal Mail 48 services to fulfill my Amazon orders. As you know, these aren’t fully tracked services, but they do provide delivery confirmation when the parcel is delivered (a barcode scan at delivery).

My question is — if I dispatch an order using Royal Mail 24/48 with delivery confirmation, and later a customer opens an A-Z Guarantee claim saying the item wasn’t received, how is this handled by Amazon’s system?

Since the decision process is largely automated (AI-based, not human-reviewed initially), and these services aren’t classed as ‘tracked’, would the AI still side with the customer even if I can provide the delivery confirmation scan?

Would appreciate hearing from other sellers who’ve been in this situation — or if there’s an official Amazon position on using services like Royal Mail 24/48 for fulfilling orders and how it affects A-Z claims.

Thanks in advance for any advice!

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Seller_aZGTOv7buBfDg
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DPD collection Amazon Partnered Carrier
by Seller_aZGTOv7buBfDg

Hi,

I am struggling to get my shipments collected by DPD. I have email the DPD seller onboarding team but I have not had a response for over a week. Amazon is not helping in this matter either. I need my boxes collected ASAP. Can anyone please offer any advice ?. Thanks

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK

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Seller_9WpKepNkIQmK9
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PREMIUM SHIPPING SHOWING INCORRECT EDD
by Seller_9WpKepNkIQmK9

over the last few day the estimated delivery time for premium shipping is incorrect. both 1 day and 2 is active on the shipping template but 1 day is not even showing on the asin at checkout.

and when we deactivate the 2 day shipping, 1 day shows but the EDD is more far ahead than 2 day shipping! 2 day delivery times are correct but 1 day is not showing.

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Seller_d8YGbIjNqwFxn
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Buy Shipping - Invalid Postcode
by Seller_d8YGbIjNqwFxn

If an order has an invalid postcode you can't buy Royal Mail services with it, the only option is EVRI at a much higher cost.

Example order 202-5246993-0588330. The postcode has 2 spaces in the middle.

Could a Mod escalate this please to get a resolution @Seller_z3k8APxGfbQEK, @Seller_XUNeUuvrQDpgP

Ideally Amazon should validate the postcode is correct, if not let us change it if wrong.

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