Sellers.

I am sure that you are not stupid and you would list in European stores if you wanted to so make sure you opt out before Amazon ruin your business.

Also noticed message in Seller Central.

Amazon, allow us to run our business as we see fit. Stop messing!

Does anyone have experience with cancelling or opting out of Amazon brand transparency? I can't find anything on the transparency website or the FAQ on how to cancel or opt out. Calling seller central is great fun as they say 'their isn't a phone number for that department.'

We've had so many issues with Amazon incorrectly invoicing for bar code downloads, fulfilment centre incorrectly scanning the bar codes and even the label printing company they recommend having issues.

The 'account manager' has changed 4 times in a year and doesn't reply to emails. Frankly, it doesn't seem worth the time, cost and headache it has caused.

Any help and advice would be greatly appreciated.

Thanks

I have had an email from our haulier. It is an email from Amazon stating that they are not excepting deliveries into LBA2 and LBA4 due to serious backlogs, yet when I try to send more inventory into them they are allocating those FC's and when you log it with Amazon, they don't come back to you!!

How are you supposed to send FBA items in if the allocated FC's are not taking in pallets??

I have sold as a SFP seller for 10+ years This is my own business and I live and breath it. I understand how it works.

Today for the first tiome EVER I have a situation where a buy has asked about the delivry of an order that should have arrived yesterday. Nothing new there...... I follow the obvious process and it looks like we do not have any record of that order being picked or shipped from my warehouse. I look closer and see that the shipping label for the order was made via the buy shipping option at 5am. I am the only person who buys/prints shipping labels on the Amazon system. I was not working at 5am on Wedesday. I have looked at every option but conclude that that shipping label was not purchased by me. I dont have a picking order or shipping note for the order. As other SFP sellers will know once the shipping label is purchased the order moves off the dashboard from " you have orders to ship" to shipped. So once the label was purchased at 5 am I never got sight of the order until the buyer contacted me.

Has anyne else seen this or can anyone offer ANY idea of what has happened here?

Amazon automatically refunds returned goods. Unfortunately, I can't do anything about it.

But if I open SAFET, they state that the package was lost while being sent.

Therefore, I have to pay it back and there is no compensation.

But tell me to complain to the Royal Mail for compensation.

The problem with this is that in this case I am not the sender and thus I have no right to ask for compensation.

The customer who did not return the goods was not interested in helping.

Again, there is an unfair Amazon approach.

Regarding one of the packages, the customer service of royal amil was able to help by checking the status of the package. And they say it never made it to the Royal Mail, so this package didn't disappear. The buyer swallowed the money and the goods. I don't even know how Amazon realized that the package was lost.

But Amazon doesn't care about the truth

Most of my products are set to 2 days lead time to despatch (as are all handmade)

Automated handling time came on yesterday as expected so I switched it straight off

Despite that, the system is treating most of my orders and "next day despatch"

Anyone else suffering frm this?

The Safe T team need to be investigated by either Amazon or an outside Agency for the responses to claims.

How can It be right for them to deny Safe T claims that meet the criteria ?

We have had an order where the buyer outright lied on the return reason. Return reason "Item arrived late"

Now here is the kicker, Amazon logistics delivered it and also delivered it a day early !

So the buyer is clearly lying. Safe T claim submitted with Evidence.

Amazon Safe T team then send us a denial, saying it qualifies for a free return and provide a link to the policy

In the policy reason 10 catagorically states "no longer needed wanted - buyer responsible".

Thats on the link THEY sent US !

It absolutely appalling

Hi all,

Has anyone else noticed that EVRI Next Day is no longer available on Amazon Buy Shipping? I've just attempted to Buy Shipping and the only options I'm getting is EVRI Standard - Drop Off and EVRI Two Day. Is this is a glitch? EVRI Next Day is now greyed out saying you need an EVRI Account.

Thanks in advance.

Hello All, our snacks have a best before date and we go to great lengths to ensure we never overstock Amazon to ensure stock can get rotated - for the past 2 months we should be now selling stock that is dated end of March 25. However I have seen a few negative reviews where people have commented that they have received end of November 24. This should have cleared out of system mid July latest.

A friend contacted me and said she bought a box of snacks a few days ago and got end of Nov 24 dated stock.

Feelng anxious as this is our build up to Christmas and we want our customers to enjoy maximum shelf life.

So 2 months after the last time, I get this email:

"We notice you handle your domestic MFN orders faster than your current settings. Your performance shows that you would benefit to enrol to Automated Handling Time. Therefore on 01/10/2024, we will enable Automated Handling Time on your account. No action is required from your side. You can deactivate it if you prefer to continue with manual Handling Time settings."

I cannot opt out, I have to wait until they set it onto auto, before turning it off. Looks like I have to saty up that night to see when it changes to change it back, so I do not get the same day dispatch on all of our orders!

I really have got better things to do that keep toggling this and that. Just leave it alone!

I suspect on the 1st there will be a wave of posts anout same day dispatches again.