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Drop shipping has been a hotly debated topic here on the Seller Forums. And there’s a good reason. It’s a popular concept and can be a good way to jump start your business, but it’s easy to do it incorrectly—which can lead to serious consequences.

Today, let’s explore drop shipping business models and policies via some dos and don’ts.

What is drop shipping, exactly?

Drop shipping on Amazon refers to the process of allowing a third-party to fulfil orders for customers on your behalf. The main point for sellers to know is that drop shipping is not an acceptable practice unless it’s clear to the customer that you’re the seller of record.

With that in mind, let’s review the key dos and don’ts every seller must keep in mind in order to comply with Amazon’s Drop Shipping policy.

✅Drop shipping: the DO list

If you intend to fulfil orders using another company’s fulfilment service, a third-party logistics company, or a drop-shipper, you must always:

  • Have an agreement with your supplier where you are the only seller of record and the only entity identified as the seller of your products on all packing slips, invoices, external packaging, or any other information included or provided in connection with the products.

  • Remove any packing slips, invoices, external packaging, or other information identifying a different seller or third-party supplier prior to shipping the order.

🛑Drop shipping: the DON’T list

Examples of Amazon Drop Shipping Policy violations include:

  • Purchasing products from a third party, including Amazon or another seller in Amazon’s stores, and having that third party ship directly to customers, if the shipment does not identify you as the seller of record or if anyone other than you (including the third party) appears on packing slips, invoices, or external packaging, is strictly prohibited without exception.
  • Shipping orders with packing slips, invoices, external packaging, or other information indicating a seller name or contact information other than your own is also strictly prohibited.

Be sure to check out the drop shipping video in Seller University for more information on how to appropriately drop ship on Amazon.

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FBA shipment, stock doens't match ASIN
by Seller_d8WfbEccuaGMc

Hi all,

I have had an email from Amazon this morning suggesting that the barcode of the stock i have sold does not match that of the ASIN. They have suggested creating a new listing which is ridiculous and state that the stock will be received as unsellable in 3 business days if not resolved.

I have sold the exact same stock on the exact same ASIN via FBA for well over a year now with no issues, so i am struggling to understand how this can all of a sudden be a problem.

I have opened a contact request but no doubt will get some generic automated rubbish back from Amazon. Has anybody had a similar experience of this and are able to shine a light?

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32 units in Shipment ID: FBA15HLKCN87 went missing. I have opened a case ID: 9890535482 with purchase invoice and DPD delivery confirmation as seller support refused to investigate as the shipment was marked as "Investigation Completed – shipment contents counted and confirmed".

Please help.

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

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@Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr

Serious bug on ship.amazon

if a customer has multiple units of the same asin on one order - the vat is not calculated properly on the packing notes printed from ship.amazon

packing notes printed from seller central are correct.

for example

single unit selling price £70 - (58.33 + 11.67 vat)

seller central shows £140 total (116.66 + 23.34 vat)

ship.amazon shows £128.32 total (116.65 + 11.67 vat)

so the vat total on the ship.amazon is only for a single unit of that line.

I dont have any orders today with 1x productone, 2x producttwo to see how they are affected.

(case with seller support is 9908933022 and has attachments if forum admin want to take a look)

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Overseas Postings
by Seller_zQYEhPptUDHAN
Amazon replied

Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight

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Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.

You are receiving this email as at least one of your business orders was not delivered within business hours.

Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as

1. Packages lost in the premises

2. Theft or loss due to package being left in an insecure location

3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises

4. Large and heavy packages being left at the incorrect receipt station

To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)

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Oxford Win Un-authorised Account sign up
by Seller_bK8sM12AW9CFt
Amazon replied

Hi all,

We've had this email through and we have no idea what it is - it seems we have been enrolled in a subscription service, the cancel service button is also greyed out. Anyone else seeing this?.........

Hello from the Amazon Service Provider Network,

Thank you for using the Service Provider Network. The status of your service request has been updated:

Service: Account management

New status: Subscription started

Service request number: 4b36e658-15da-49ae-b708-0a8e42b9cabe

Service provider: Oxford Win

It looks like these guys have no reviews and charge nearly £300/month for there services!! I just can't afford to be charged by a company that haven't even been in touch - I have messaged them directly but no respsone from there Indian based company.

Any help from Forum members or Seller Central appreciated (have tried contacting..)

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Shipping small letter size orders
by Seller_QoQ4dWkKUzqCD

Pardon for my ignorance as I am new here. I am planning to sell and ship items that can be in a small letter size envelope. I just simply need advise as to what would be the best shipping option for me. I thought Royal mail second class that is worth 85p would be quite sensible. Please let me know your ideas. Many thanks in advance!

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Missing FBA Pallet Shipment
by Seller_Rp3RUlJg73s2q

On the 6th March Amazon took delivery of a pallet from us but, after 100+ days, the shipment is still listed as "In Transit"

We've raised several support cases and provided every document requested, including the signed delivery note, but the response is always the same; "we’ve determined that this shipment is not yet eligible for reconciliation".

We're clearly stuck in a loop where Amazon won't investigate until 60 days after a shipment checks-in - but that'll never happen because they haven't checked it in.

We've spoken to several support representatives who have promised to investigate ... then we get another automated email telling us it's "not yet eligible for reconciliation".

Has anyone else managed to resolve a similar situation? - I feel we're just going round in circles now.

Any suggestions gratefully received

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Hola, desde 2023 me hice vendedor generico aunque ya tenia la solicitud de marca a probada, pero Amazon me puso muchas trabas,

De dos envios que realice , me dijeron habian perdido en sus centros logisticos algunos productos, precisamente los mas valiosos. Un inventario de mas de 4000€ , me desembolsaron menos de 90€.

Ahora queiero retirar todos mis productos y darme de baja de amazon como vendedor. Es imposible, correos genericos , nadie te ayuda, y te sientes que cada dia que pasa pierdes mas y mas dinero

Es intolerable la politica de Amazon

es mi experiencia

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Lost Buy Box Featured Offer
by Seller_4SP6uBnqOlJ1U
Amazon replied

I have lost the Featured offer / Buy box most of my products. Suddenly the the buy box of all of our FBA product I recommended has disappeared, and I don't know why. I continue to send goods and maintain good account health. I would greatly appreciate it if Amazon could send my case to the featured quotation team and please reply to me. Normally Prime products gets buy box but since last month cheapest one ate getting buy box. I am talking about all the items which i send to fba.

@Spencer_Amazon @Seller_TSXM2A5nxWSuH

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