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Seller_z3k8APxGfbQEK
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In this article we will cover order fulfillment settings and how to make changes to them.

General fulfillment settings are used by Amazon to determine the delivery promise when you manually configure your delivery regions, also known as shipping regions. A delivery promise based on carrier delivery capabilities is only available on Shipping region automation.

Order cut-off times, operating days, and delivery days: You can view and edit your operating days, order cut-off times, and delivery days under Order Fulfillment Settings. These can be configured for both the General Fulfillment Settings and Fulfillment Settings for Shipping Region Automation.

Operating days: Monday through Friday are considered mandatory operating days. You may turn on Saturday and Sunday as optional operating days. When turned on, these days will be considered towards the calculation of the Estimated Ship Date. This means that you will be required to ship out orders on Saturday and Sunday. For Prime offers, weekend operation is mandatory, and you can choose either Saturday or Sunday as an operating day to make a six-day working week. It’s optional to operate on both Saturday and Sunday. To enable weekends as an operating day for your account:

1. In Seller Central, go to Settings and click Shipping Settings.

2. Under General Shipping Settings, identify the Order Fulfillment Settings section and click Edit.

3. Under General Fulfillment Settings, look for Weekend Operation Settings and check the box for Saturday or Sunday operations.

4. Review and save your changes.

To have more configuration options on weekend operations for specific shipping services, for both Prime and all other offers, do the following:

1. In Seller Central, go to Settings and click Shipping Settings.

2. Under General Shipping Settings, identify Order Fulfillment Settings and click Edit.

3. Navigate to Weekend Operation Settings under Fulfillment Settings for Shipping Region Automation.

4. For both Saturday and Sunday, you can choose one of the three options from the drop down box:

5. No Pick-up: if you do not operate on that day (however, you cannot choose No Pick-up for both Saturday and Sunday).

6. Prime offers only: if you only apply weekend operation to Prime offers.

7. All-Prime and Non-Prime offers: if you extend weekend operation for all offers where Shipping Region Automation is activated.

8. Review all changes under Order Fulfillment Settings and save your changes.

Delivery days: Monday through Friday, and Saturday or Sunday (depending on the shipping service you select) are considered as delivery days for Seller Fulfilled Prime orders using Premium Shipping Options. For Non-Prime offers, Saturday delivery is optional. When using Shipping Region Automation, customers will also be shown delivery promises for Saturday or Sunday when your preferred Shipping Services can deliver on these days. We will not show a delivery promise for the weekend if:

1. The shipping services used to define your delivery regions do not support weekend delivery to the customer's location, or

2. The customer is not willing to receive orders over the weekend.

For more information, go to the Order fulfillment settings page or the Premium shipping options FAQ page.

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Seller_KBCvmRKLx6ft0
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Buying shipping outside of Amazon
by Seller_KBCvmRKLx6ft0

We've just sold a big and expensive Lego set FBM. The only options we're given to buy are Evri but it won't come close to covering the insurance on it.

Is it a big no-no to buy shipping off-Amazon? We've been almost exclusively FBA for years so not experience on this side of things.

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Putting inserts in with orders
by Seller_eFBIgawAZQyhw
Amazon replied

Hi All,

is it acceptable to put a leaflet about your business in with orders that are seller fullfilled, or is this a big no no with Amazon?

Wanted to ask the great minds here if they has any thoughts about it, the leaflet would just point to our website where we have other titles we don't list on amazon seller central.

Thanks in advance

Paul

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Seller_C1jrMFSlNUNyc
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Is Shipping Settings Automation (SSA) any good?
by Seller_C1jrMFSlNUNyc
Amazon replied

I'm considering enabling SSA on my account in the run up to Christmas. However, the last time I used it (which was quite long time ago) SSA changed all my delivery times to 14+days. I use RM48 and my delivery times should be 2-3 days normally. I could only fix this my switching off SSA.

My question is, does SSA work properly now for anyone? Is it worth trying again?

Thanks!

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Shipping to Spain
by Seller_hR68pED2HDzBb

We are based in the UK, we want to ship MFN orders to Spain from our warehouse, but we cannot ship from the UK as no orders will get through customs. How does everyone send orders to Spain, and what courier is good for this?

Many Thanks

Will

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Seller_Y5C4S85EA2y8G
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Dear sellers,

We have delivered 690 units machines to Amazon, confirmed through sellercenter. It showed that these machines are delivered into Amazon's warehouse. 325 units are received, but the rest 365 units still not found until now.

We’ve been trying to resolve this issue with Amazon’s support team, but we’ve only received "wait". Then No updates, no information on what happened to our stock. We are a seasonal product, every passing day without a solution is putting us at risk. This makes us very panicked.

Anyone knows how can we get any info from Amazon? Or how can we quicly make our machines can be listed or find them, We are so worried now. What should we do next? Any advice would be greatly appreciated.

Thanks a lot.

Best regards,

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Seller_CLmNsySJDC75g
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Royal Mail buy shipping report
by Seller_CLmNsySJDC75g
Amazon replied

There is nowhere on amazon or royal mail that provides a report for the cost for each order unless you go in manually to each order. Has anyone figured out a way around this yet as im trying to work out profits and cannot work it out accurately without this.

Thanks

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Bad Experience of Multi-channel Delivery
by Seller_RA30Vs26YaNP9

This is the first time for me to use Amazon for multi-channel delivery, but I have received two customer feedback that they did not receive the package.Is there any contact information of amazon uk shipping for us to comfirm where is the packge.

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Canada Post Strikes
by Seller_wMT9bRVmyUaZG

@Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP@Seller_TSXM2A5nxWSuH

Due to the Canada Post strike, we put Canada in vacation/holiday mode 2 days ago. Though we still have 102 orders to ship from earlier in the week/weekend. Royal Mail are no longer accepting shipping labels to Canada until it is sorted.

Please advise on how we move forward with these 102 orders. They are going to need cancelling, but will obviously put our cancellation metric stupidly high! Are we as sellers going to be protected from the cancellation metric affecting our accounts due to the situation being out of our control?

High priority, please get back to us ASAP

Regards

Dazz

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Ok,

Just had the email from Amazon Shipping to say they are not collecting on Dec 24th & Dec 31st

(In addition to the obvious days).

But these two days still appear on our scheduled list of pickups for December.

Will Amazon be adjusting the seller despatch and in turn customer delivery promises and expectations accordingly?

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Seller_w200z8QBGW6io
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Have an ASIN selling through inventory fast and got lots of received units in FC Processing for around 3-4 weeks which should be ready to go.

Will Amazon get those units live soon to avoid going out of stock or is that process completely separate?

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