Has anyone encountered a customer who received an empty package for an FBA order?

Amazon also approved his refund request.

I also can’t see any return information.

Now I not only lost the goods, but also lost the money.

Why does this happen to FBA orders? Is there no one who can handle it?

Good morning,

Amazon has lost my inventory in the FBA warehouse for the shipment with ID: FBA15JBKGRMK. According to the carrier, the shipment arrived at the FBA warehouse (BLQ1) on 08/08/2024 (I have proof of delivery with the Amazon employee's signature). The shipment status has remained "in transit." After contacting Amazon on 19/09/2024, I received a response stating that the shipment never arrived at the warehouse (Case ID: 10219193052).

Amazon requested the following documents: an invoice, the quantity of goods sent, and proof of delivery. Since then, I have only been receiving the following message:

"After a review of your shipment FBA15JBKGRMK, we've determined that it is not yet eligible for reconciliation. Waiting until the shipment is eligible helps ensure that the products in your shipment have had sufficient time to reach the appropriate fulfillment centers. This includes your products that need to be reshipped to other locations in order to be closer to customers."

I have already opened another case regarding the missing goods: (CASE ID10485886992), but since 2 weeks, no one from Amazon support has responded.

I know this issue has affected several sellers before, so I kindly ask for your advice on how you managed to resolve this problem.

Thank you!

@Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP

Hi Seller Community,

I’m reaching out to share a frustrating experience and to see if anyone has advice or has dealt with something similar.

We are a SFP Prime seller, and are suffering with a fraudulent customer who is exploiting Amazon’s policies, and Seller Support has been unwilling or unable to help us.

This individual orders products from us and then contacts Amazon Customer Service directly, claiming "item not as described." Without involving us, Amazon instantly issues a full refund. The customer gets to keep the product and the refund. What's worse is that it’s the same person each time - they’re using different delivery addresses, but the name and contact information are identical. They've done this over 15 times now.

As an SFP seller, we are supposed to handle customer service ourselves, but this individual is bypassing us completely and abusing Amazon's system. They clearly know exactly how to game the process. We’ve flagged this with Seller Support, provided evidence, and explained the recurring pattern, but we’ve been met with nothing but unhelpful, generic responses.

This situation is infuriating, not only because it impacts our business financially, but also because it undermines the trust and hard work we pour into serving our customers. It feels like Amazon’s system is designed to protect buyers at all costs, even when it’s blatantly obvious that the buyer is acting in bad faith.

We are a small business, and every loss hurts. We are committed to doing things the right way, but this situation leaves us feeling powerless. I know I’m not alone in experiencing these challenges, which makes it even more frustrating that there doesn’t seem to be an effective resolution process in place.

If anyone in this community has dealt with something similar or knows of a way to escalate this within Amazon effectively, I would greatly appreciate your insights. I also think it’s worth starting a broader discussion about how we as sellers can collectively push for better protections against such exploitation.

Thank you for taking the time to read this. I’m trying to stay professional despite my frustration because I believe that transparency and collaboration can help drive change. If nothing else, maybe this post can shed light on an issue that affects many of us.

Looking forward to hearing your thoughts!

Hello i shipped my inventory on 10 oct 2024 to amazon via UPS but my inventory in not delivered to amazon today is 20 oct.Last time it was scanned on 11 oct after that their is no update.When i contacted with UPS they told me your package is misplaced in warehouse.When i contacted with amazon they told me we cant say any thing wait untill shipment is closed.

Plz guide me what to do bcz my inventory is of high price.

@Seller_ppXtXPIfyVOU8

@Seller_TSXM2A5nxWSuH

@Seller_mIRnuhdx7l5sN

@Seller_hnDMgUKxMh1V4

Have you guys and gal ever com across in adequate compensation. Amazon automatically sets return options Evri and Royal mail for customers wishing to return products. Evris compensation is only £20 whereas Royal mails tracked returns £100 to 150 standard. its a pain to file claim with Evri and when you find out you have lost the garments. So far amazon keep directing Sellers to go to Evri for compensation which is only £20 and doesn't cover my lost items. Any ideas?