My order was unfairly refunded by Amazon. (Order #113-4534286-7903429 which purchased on March 13, 2025), as we have neither received the returned product nor obtained sufficient evidence from the buyer to validate their claim. Below is a detailed timeline of the issue:

Key Facts:

1. Return Process Initiation (April 23, 2025):

We approved the buyer’s refund request and promptly sent our return policy, requiring them to submit packaging photos to generate a return label (mandatory for freight carriers).

No response or photos were provided, stalling the return process.

2. Claim Filed (May 3, 2025):

Due to the buyer’s inaction, a claim was initiated. We re-sent the policy on May 5 (after the weekend), urging cooperation. Again, no response.

3. Amazon’s Unilateral Refund (May 8, 2025):

Despite never receiving the product, Amazon refunded the buyer $2,196.35 without our consent.

Our scheduled carrier was rejected by the buyer during pickup attempts. The pickup failed, and I was charged an $89 no-show fee

4. Repeated Follow-ups (May 10–21, 2025):

Four emails were sent to the buyer requesting return updates. All were ignored.

The buyer only provided text complaints but no proof (photos/videos) of the alleged product issue.

I strongly suspect this is a premeditated fraudulent order.: The buyer’s refusal to cooperate, lack of evidence to support what they reported, and rejection of pickup strongly suggest misuse of Amazon’s return policy.

I'm appalled that Amazon issued a full $2,196.35 refund based solely on the buyer's unsubstantiated claim without requiring return of the merchandise This constitutes blatant buyer favoritism and a clear violation of Amazon's refund policy by their claims team. The magnitude of this loss is devastating, and I'm at a loss for how to recover these damages or prevent future occurrences. The complete disregard for seller protection makes operating a business on this platform unbearably difficult.

Hi

We have no access to A + content tools in Seller Central. When we open the page we only see links to the help page and to brand registry support. We are registered as a brand already We cannot even create basic A+ content which is available to all sellers regardless of their brand status. I opened a case 3 weeks ago which is still being investigated but I thought I'd ask if anybody else has come across this and how did they get it fixed?

Thanks

Andy

We are requesting support from a Community Manager to escalate an unresolved issue. After multiple interactions with Account Health Support and the Seller Performance Team, we are still unable to get proper resolution or consistent guidance for an appeal related to a product we manufacture.

We are a food-grade facility that manufactures all products in-house under our own USDA Certified Organic and food-grade SOPs. We do not rely on third-party vendors or resellers. As such, when Account Health requested invoices for raw materials, we explain that we cannot provide invoices for agricultural inputs grown ourselves. However, we did provide production logs, shipping records, and food-grade licensing documentation, CofAs & lab results, as well as screenshots from Voice of the Customer and historical shipment data. These materials have successfully supported past appeals.

Summary of Steps Taken:

1. Reviewed VOC and tracked the issue to a single FBA order - Only one return in the past 90 days made it easy to find.

2. Confirmed with Amazon via Bin Check (Case ID: 17723993111):

- All inventory is well within best-by date (2026 and 2027).

- No expired product present.

- Units are clearly labeled with Best By dates.

3. Conducted internal review of all FBA and DTC shipments for the past 12 months, provided in appeal in PDF format:

- All products shipped had 12+ months of shelf life at time of purchase.

Updated product labeling:

- Now includes Best By Date and Date of Manufacture (DOM) clearly printed per our SOP. Photos provided. Suggestion from Account Health to include DOM & BEST BY.

4. Submitted three separate appeals, all denied despite following Account Health recommendations for appeal selection and providing documentation.

Relevant Case IDs:

17750022281

17751558031

17736876641

17749852101

Bin Check Case ID:

17723993111

We are repeatedly told by Account Health that “bin checks are no longer acceptable” despite the fact that we are not using the bin check as the basis of our appeal, but rather as supporting documentation alongside our production and compliance records. The continued denial of appeals without clarification is preventing us from properly defending our account standing.

Request:

We respectfully request that this case be escalated to a Community Manager or category-level escalation contact who can assist us in resolving this issue. We have followed all protocol, submitted every document requested, and still face roadblocks due to lack of internal coordination or case-level context.

This situation impacts not only our listing, but also the integrity of Amazon’s marketplace as it relates to small-scale, certified food producers.

Thank you for your time and support.

One of our asin brand has been hijacked again. We didn't register that brand. The brand hijacker is operating on multiple sites that are maliciously modifying the branding of our Asin. We opened a branding support case, and the support team for that case had originally fixed the brand hijacking issue for all of our sites. However, the hijacker hijacked the Amazon.fr site and Amazon.it site again within a day. Case hasn't had a new process in days. Please help with the case process.

Case id: 17580916551

@Seller_t9kvdr2yixQej@Seller_guPeMXBrBxqyU

1.Please help us continue to fix the Amazon.fr site and Amazon.it site branding.

2. Please take action against the hijacker. Based on our experience with multiple hijacked brands, the hijacker always hijacks the brand again after the Amazon support team helps us fix the brand issue, as in this case.

Hi,

I am reaching out regarding an issue on the Legal Entity page of my account. Currently, it only displays my personal primary contact information, and there is no option available to add or update my business details.

I have already opened a case with Amazon support, but have not received a resolution so far. I would appreciate guidance on how to properly display my business information alongside my personal details on the Legal Entity page.

Please advise on the necessary steps to resolve this issue.

Case ID: 17819366511 (Latest)

Case ID: 17808131281

Case ID: 17351458071

@Seller_0LGKv5aIHcC3F @Seller_37l8i4vuvugjG@Seller_aEROSwwdnzGiU @Seller_aEROSwwdnzGiU

Thankyou