We are reaching out to seek assistance and bring attention to two consecutive A-Z Guarantee claims that have severely impacted our Order Defect Rate and put our Seller-Fulfilled account at risk of deactivation.

1. Order ID: 026-5297747-1153144

• A-Z claim filed on April 30, 2025, and was granted to the customer.
• The returned item had missing parts, and we clearly explained this in our appeal to the A-Z team. However, all we receive in response is the generic message: “We have reviewed the buyer’s claim and the information you provided for order 026-5297747-1153144. Although we understand your position, we stand by our decision.”
• We have appealed multiple times via the A-Z dashboard and even contacted a Seller Support Partner, but the case keeps getting routed back to the A-Z team with no resolution.

2. Order ID: 203-7364653-2413957

• A-Z claim filed on May 19, 2025, for a returned watch, but the watch itself was missing in the return package.
• We are still actively appealing this case and have also filed a claim with Royal Mail.
• These types of return abuse cases are placing an unfair burden on us as sellers. We’re doing everything right—responding to customers, providing evidence, and appealing through the correct channels—yet the outcome is always in the buyer’s favor without any clear explanation.

We respectfully request the following:

• A manual review of both A-Z claims mentioned above.
• Removal of the ODR impact from these two cases, as they stem from return fraud or loss beyond our control.

Please, any help from one of the team would be greatly appreciated@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

This is a critical matter, and we hope for the community admins’ support in escalating this to the proper team. Thank you for your understanding and help.

Sincerely,

big_panda

I created my amazon account 3 week ago, when everything had done, I received a notification that my account has been deactivated for verification. I have completed all my verification through video call and provided all the information they required. After some hours I received a mail that my account was involved in fraud or deception so my account will not be activated. Ohh come on i didn't listed any thing or sell any item so how i was involved in fraud. I appealed amazon but they didn't help me, instead of it they send me that same email again. Useless.

Hi

Customer returned an item that we didnt sell them. Upon receipt we took this up with the customer who said its not their fault they put the wrong labels on the wrong returns. They then filed an A-z

We appealed with photos of the item received and still lost ... and the A-z counts against us too.

Ive also noticed that pretty much all A-z's are lost now even when they have been delivered with tracking and photo.. just because the customer says so. What is the point of Amazon shipping if it protects you from nothing?

Anyway - the order number is : 203-6643416-3855558

Im hoping that the board admins can ask a real person to look at this and reverse it.

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

Hi fellow sellers,

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

We had raised a removal order (ID: 2504021RV5) for one of our ASINs (B07CJXFLQ7), which was enrolled under the Transparency program.

Here’s what happened:

a) We initiated a removal order-419 units, Amazon started dispatching the units (partially) to our return address. We received 231 units, most of them in badly damaged packaging & 12 units were missing in this package—which we documented & reported to Amazon

b) Amazon accepted it was FC mishandling & agreed it was their fault. So clearly, they acknowledged service failure from their end.

c) During this process, some units were still under FBA, queued for removal. But meanwhile, Amazon deactivated the ASIN citing it as a “prohibited product”.

Still, we followed all instructions, & one of our open cases about 12 missing units was accepted by their team. The case was even marked as "Transferred to Accounts" on 16 May 2025.

Since then, we have received nothing—no update, no reimbursement. Instead, we keep getting the same copy-paste response saying the ASIN is inactive or falls under prohibited product policy n hence is not eligible for reimbursement.

At this point, I don’t even want reimbursement—I just want to know where are my 12 missing units?

--> Amazon picked them, never delivered them, accepted their fault, & now says nothing can be done because the ASIN is inactive. Isn’t that unfair?

If a seller had made such mistakes with FBM, the customer would be refunded immediately, and our account would be penalized.

Refer to case ID-11079455682 , Then new Case was opened - ID-11130179412

I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply. Regards...ABee

@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon

For this order we have tracking information:

In 17track website can get it: UK100133203YP

And buyer claim they didn't receive that package. Amazon brings the risk to our account!

Amazon says that track information is useless. Anything else we can prove our send?

So much unfair claim, We don't know what can we do. We are just a small company. I lost 40000 Euro on amazon because of this kind of problem.

If we really want to cheat buyer, the buyer should get empty package, instead of losing it.

There is no point to show the logistic information, if buyer doesn't get it.