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Seller_l3eCP9f1PtJXC
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Seller_l3eCP9f1PtJXC
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Hello all!

Prime Day is back July 8-11, this year with double the days and millions of deals!

You can ready your business by reviewing the public announcement, our Prime Day readiness playbook, and these tips on optimizing Ad campaigns for the event!

Let's make this the best Prime Day yet with the forums community. Let us know any questions or callouts on what kind of content you would find most helpful as we approach the event.

Best,

Danny

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Seller_WoqW0nYYDFpvh
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Hello, @Seller_s3amN64nZ4y9V

I'm reaching out to the seller community and Amazon support for urgent assistance regarding an unexpected and damaging issue with my inventory.

On May 17, I shipped 168 units of SEMPIO Naturally Brewed Soy Sauce 501 (ASIN: B007AHYIL8) to BNA6 fulfillment center. Around June 4, 120 units were suddenly marked as Defective without any detailed explanation.

Due to an anticipated shortage before Prime Day, I sent another 120 units on June 11, this time partially across five different FCs to avoid the previous issue with BNA6. However, despite this measure, the number of defective units has now increased to 232.

I have opened two cases:

ID 17879239381 (Bin check request)

ID 17877956841 (Initial report)

Unfortunately, the only response I received from support was that they “cannot determine the reason” and “removal is the only solution.” No specific feedback on why the items were marked as defective.

Before shipping the second batch, we checked all units at our HQ – including label integrity, packaging condition, expiration dates (well within range), and any sign of defects. All units were confirmed to be in perfect condition.

This situation is seriously affecting our operations and Prime Day planning. If anyone from the Amazon team or fellow sellers has encountered similar issues or can advise on how to resolve this, I would deeply appreciate your help.

Thank you in advance.

<Please refer to below pictures>

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Seller_CEMCOCWnLMJ74
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Request to Recheck Quantities in Shipment
by Seller_CEMCOCWnLMJ74

We’ve noticed discrepancies where some items were received in higher quantities than expected, while others were short. This suggests a likely mix-up in labeling or sorting during fulfillment.

We would like to seek further clarification on the discrepancies, particularly regarding the comparison of quantities across different products.

We’re concerned buyers might receive wrong items due to these discrepancies.

Please advise the solution.

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Seller_gylmNOwq0rEjm
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账户被停用,无法重新激活账户
by Seller_gylmNOwq0rEjm
Amazon replied

我的账户被停用,原因是由于我的个人失误,使用了错误的身份信息进行验证,我想申请重新进行身份验证流程,以期能继续在亚马逊上进行产品销售和品牌推广,但是在重新激活账户的页面上并没有按钮能让我提交更多的信息以备查验。

我联系了卖家支持团队,但是卖家支持团队说他们没有权限操作,让我找帐号健康团队。

我联系了帐号健康团队,但是他们说他们也没有权限,说这个是账户审核团队的权限,而我也没有办法能联系到或者再次发送任何信息给账户审核团队,也就是判处了我的店铺的死刑。

我是一个真正的品牌卖家,也一直致力于通过亚马逊推广我的品牌,销售我众不同的个性化产品,不是炒货或者跟买的卖家,希望能有机会联系到卖家账户审核团队或者能给我一个重新提交资料的机会。

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Seller_43rBmlRebC8Bx
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灯串类合规性审核时间太久太久
by Seller_43rBmlRebC8Bx
Amazon replied

我们的产品于5月6日被抓灯串类合规性,当天我们就提交了相关材料去申诉。截止到今天,已经远远超过了15个工作日,依旧没有收到来自亚马逊的任何回复,我们中间进行过催促,也没有任何结果。case id:17689543241。

请帮忙催促!产品非常着急!

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Seller_RCtcMIY6igtGb
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Hi fellow sellers and moderators,

I’m reaching out for advice and support because Amazon has lost 21 units of one of my FBA products (FNSKU: X0049TOJC9, ASIN: B0D6L9R3Y1), and I received a reimbursement of only $153.30 — that’s about $7 per unit, far below the actual selling price of $19.99 and my list price of $24.99.

I am the manufacturer of the product, and even after providing:

A sales report showing $19.99 average sale price

A screenshot of a previous case where I was properly reimbursed at the correct rate

Amazon support continues to respond with the same message:

“We will not be able to make any additional adjustments.”

This is also the second time in three months that Amazon has lost my FBA inventory. The first time, I was reimbursed fairly. This time, it feels like Amazon is ignoring the evidence and minimizing seller losses.

Has anyone else experienced this recently?

How were you able to successfully escalate a reimbursement dispute?

Any advice on how to get this to the Seller Performance team or an FBA reimbursement specialist would be appreciated.

Thanks in advance,

Icoolcat

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Seller_c9Vl6bplZP1ES
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Amazon removed 2 listings, after appealing it I was told that I need to upload Ingredients to the detail page, the removed listings are not in the inventory anymore, this is a dead end, I can't update the listing because they are removed by Amazon bot and appeal is rejected because I need to upload the requested information.

What is solution for this type of situation ? If you know how to remove the listings why not to restore them to give the listing owner an opportunity to edit the detail page ? Please help, I am asking any subject matter specialist.

@Michelle_Amazon

@Emet_Amazon

@Topher_Amazon

@Sandy_Amazon

@Dougal_Amazon

@Blake_Amazon

@Tatiana_Amazon

@Micah_Amazon

@Glenn_Amazon

@Robbie_Amazon

@Jameson_Amazon

@Atlas_Amazon

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Seller_U9fmjySjDkYKQ
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New seller
by Seller_U9fmjySjDkYKQ

how long did it take you guys to get your first sale? And also with ads?

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Seller_9CsU9UMFmfkzI
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AWD to FBA inventory lost
by Seller_9CsU9UMFmfkzI
Amazon replied

Hello - I am hoping a mod can help escalate these cases, which have not had a response for an extended period of time:

17814978111

17815036121

17815080211

All are for transfers of inventory from AWD to FBA in which 0 units were received upon receipt at FBA.

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Seller_9yUZdJkIgMrSj
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Section 3 appeal
by Seller_9yUZdJkIgMrSj

Hi everyone,I’m reaching out for advice or to hear from others who’ve gone through something similar.My new seller account was recently deactivated due to a Section 3 . I was asked to provide proof of address, and I submitted several documents showing the same address as on file — including personal ID, business registration, utility statements, lease, and more.This is a brand-new account with no listings yet. We’ve confirmed we only have one account and have done our best to follow all Amazon policies. Everything on the account page looks fine, so we’re confused about the deactivation.After submission, the response was basically that they don’t have enough information to reactivate the account at this time. We haven’t been told what’s missing.Has anyone experienced something like this? What helped you move things forward?Thanks so much for any advice you can share!

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Seller_kvThVlwzQqXAu
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I was wondering if anyone has used Amazon's customer service support for their Fulfilled by Merchant (FBM) orders. We are currently below the 3% threshold, so it wouldn't incur any costs to allow Amazon to manage our customer service inquiries. Any feedback about this would be most helpful.

Here is the message I received from the salesperson:

Dear Seller,

I hope you are doing well.

I’m reaching out to invite you to explore Customer Service by Amazon (CSBA) — Amazon’s official customer service solution for Seller Fulfilled Orders (FBM). This program manages all post-purchase buyer inquiries on your behalf.

With CSBA, your customers receive 24/7 multilingual support via phone, chat, and email. You gain access to a dedicated performance dashboard, 100% A-to-Z claims protection, and improved operational efficiency.

The program currently supports over 380,000 sellers globally, with participants reporting a 37% reduction in negative feedback.

If you’re interested in learning more, please use the link below to schedule a meeting at your convenience.

Explore CSBA: Benefits and Next Steps

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