Hello, @Seller_s3amN64nZ4y9V
I'm reaching out to the seller community and Amazon support for urgent assistance regarding an unexpected and damaging issue with my inventory.
On May 17, I shipped 168 units of SEMPIO Naturally Brewed Soy Sauce 501 (ASIN: B007AHYIL8) to BNA6 fulfillment center. Around June 4, 120 units were suddenly marked as Defective without any detailed explanation.
Due to an anticipated shortage before Prime Day, I sent another 120 units on June 11, this time partially across five different FCs to avoid the previous issue with BNA6. However, despite this measure, the number of defective units has now increased to 232.
I have opened two cases:
ID 17879239381 (Bin check request)
ID 17877956841 (Initial report)
Unfortunately, the only response I received from support was that they “cannot determine the reason” and “removal is the only solution.” No specific feedback on why the items were marked as defective.
Before shipping the second batch, we checked all units at our HQ – including label integrity, packaging condition, expiration dates (well within range), and any sign of defects. All units were confirmed to be in perfect condition.
This situation is seriously affecting our operations and Prime Day planning. If anyone from the Amazon team or fellow sellers has encountered similar issues or can advise on how to resolve this, I would deeply appreciate your help.
Thank you in advance.
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