Hello, @Seller_s3amN64nZ4y9V

I'm reaching out to the seller community and Amazon support for urgent assistance regarding an unexpected and damaging issue with my inventory.

On May 17, I shipped 168 units of SEMPIO Naturally Brewed Soy Sauce 501 (ASIN: B007AHYIL8) to BNA6 fulfillment center. Around June 4, 120 units were suddenly marked as Defective without any detailed explanation.

Due to an anticipated shortage before Prime Day, I sent another 120 units on June 11, this time partially across five different FCs to avoid the previous issue with BNA6. However, despite this measure, the number of defective units has now increased to 232.

I have opened two cases:

ID 17879239381 (Bin check request)

ID 17877956841 (Initial report)

Unfortunately, the only response I received from support was that they “cannot determine the reason” and “removal is the only solution.” No specific feedback on why the items were marked as defective.

Before shipping the second batch, we checked all units at our HQ – including label integrity, packaging condition, expiration dates (well within range), and any sign of defects. All units were confirmed to be in perfect condition.

This situation is seriously affecting our operations and Prime Day planning. If anyone from the Amazon team or fellow sellers has encountered similar issues or can advise on how to resolve this, I would deeply appreciate your help.

Thank you in advance.

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We’ve noticed discrepancies where some items were received in higher quantities than expected, while others were short. This suggests a likely mix-up in labeling or sorting during fulfillment.

We would like to seek further clarification on the discrepancies, particularly regarding the comparison of quantities across different products.

We’re concerned buyers might receive wrong items due to these discrepancies.

Please advise the solution.

Hello - I am hoping a mod can help escalate these cases, which have not had a response for an extended period of time:

17814978111

17815036121

17815080211

All are for transfers of inventory from AWD to FBA in which 0 units were received upon receipt at FBA.

Hi everyone,I’m reaching out for advice or to hear from others who’ve gone through something similar.My new seller account was recently deactivated due to a Section 3 . I was asked to provide proof of address, and I submitted several documents showing the same address as on file — including personal ID, business registration, utility statements, lease, and more.This is a brand-new account with no listings yet. We’ve confirmed we only have one account and have done our best to follow all Amazon policies. Everything on the account page looks fine, so we’re confused about the deactivation.After submission, the response was basically that they don’t have enough information to reactivate the account at this time. We haven’t been told what’s missing.Has anyone experienced something like this? What helped you move things forward?Thanks so much for any advice you can share!

I was wondering if anyone has used Amazon's customer service support for their Fulfilled by Merchant (FBM) orders. We are currently below the 3% threshold, so it wouldn't incur any costs to allow Amazon to manage our customer service inquiries. Any feedback about this would be most helpful.

Here is the message I received from the salesperson:

Dear Seller,

I hope you are doing well.

I’m reaching out to invite you to explore Customer Service by Amazon (CSBA) — Amazon’s official customer service solution for Seller Fulfilled Orders (FBM). This program manages all post-purchase buyer inquiries on your behalf.

With CSBA, your customers receive 24/7 multilingual support via phone, chat, and email. You gain access to a dedicated performance dashboard, 100% A-to-Z claims protection, and improved operational efficiency.

The program currently supports over 380,000 sellers globally, with participants reporting a 37% reduction in negative feedback.

If you’re interested in learning more, please use the link below to schedule a meeting at your convenience.

Explore CSBA: Benefits and Next Steps