Hoping we can get some help here, we’ve made many cases on SS but the majority are not understanding the situation and we are losing thousands per month which will only increase if this is not sorted soon. We are currently 6 months in regarding the issue without a resolution.

The issue:

Amazon automatically and suddenly after 1 years of selling decided to change the visibility of our Brand and ASINs (not sure how, maybe browse node?), which in turn has made our listing unsearchable for all organic keywords. (not indexed)

We are only currently searchable by Amazon ads / searching our ASIN directly / searching for long tail low volume phrases / searching our brand name. Everything else, we have completely lost rank for.

I have provided evidence of this attached to case ID: 11204681412, for our main high volume keywords our ASIN used to have around 2.5% share of the impressions (we were consistntly top 10 on the first page organically) but 6 months ago this has fallen to 0%. Since then our organic rank has disappeared completely with our ASIN not being able to be found on any of the pages for the same keywords (hence 0% asin impression share).

We can also tell we have lost rank because our sales have gone from 40+ per day to 1-2 (which the ads are contributing to, as these still seem to work)

I have also tried to manually do an upload file to try to change the browse nodes, but this has not worked. The browse nodes were fine for 1+ years and are still correctly asigned in the backend of my listing.

Seller support say the listing is active, the asins in question are not flagged as adult products and the search feature is working as it should before proceeding to send me listing optimisation articles all of which I have read.

I am running out of options, therefore decided to put out this post to see if an Amazon admin or anyone on the forum can help us solve this. We are generating no organic sales, and losing all our rank to competitors which we spent 1.5 years gaining.

Thanks for taking the time to read this!

Hello

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_hnDMgUKxMh1V4 @Seller_fgtTzyHQfOM1x @Seller_TSXM2A5nxWSuH@Seller_XUNeUuvrQDpgP

Hope one of you can help me to clarify my situation.

I have previously activated storage in multiple countries for my pan eu inventory.

And break down of the items stored in each country is available for review in Inventory ledger report.

I am trying to remove inventory stored in one of the countries which I have already done successfully a while ago.

However now all my removal requests are being cancelled. And after requesting a reason for cancellation from support I get information that the inventory requested for removal is not present in the said warehouse.

It’s been over 3 weeks that I am waiting for clarification and explanation of either why inventory ledger returns incorrect data or why these removal orders are being cancelled since it’s going to be one of the cases.

But all I get is that my issue is being researched.

Pls review and help to resolve my problem.

Case ID in question 11163251112

Sent a small parcel shipment in was delivered inside 5 days but has been stuck as checked in for 15 days now, the only answer i get from SS is that It can take longer in busy times, but I have sent two parcels in after this thar have both gone into receiving as normal.

Any advice welcome

Thanks

Recently, the product links that I just ordered always have no shopping carts. When I open a case, the machine always replies that the system grabs a high price, but the product price is basically the same as or even lower than the price of the competitor link. The competitor link has a shopping cart. The problem has not been solved. What should I do in this situation?

店铺被封现在都是平台电脑自动回复所以问题进入一个死循环无法解决 因为店铺被封的原因原来可以联系客服的选项消失了 所以现在很被动 不知道有什么更好的方式能联系到人工服务