We just received a fake counterfeit product back as part of our twice monthly automatic removal orders.

How do I go about filing a claim with Amazon? Finding the original order, removal order ID etc. is going to be time consuming.

A few weeks ago, many of us were hit with overcharges on Evri labels purchased through Buy Shipping.

While we’ve received some refunds, we're still missing a number of adjustments — and despite multiple cases with Seller Support, we're going around in circles.

To make things more confusing, more overcharges have appeared again today, which suggests the issue has not actually been resolved.

This is especially frustrating given that @Seller_mIRnuhdx7l5sN posted the following in another thread:

“The issue was caused by a technical error on Evri's side, which resulted in duplicate billing entries. We can confirm that this issue has now been resolved. As of 27 May 2025, all impacted seller accounts have been credited accordingly, and no further action is required from your side.”

“Evri has also implemented technical safeguards to prevent this from happening again in the future. If you believe your account is still impacted, we recommend opening a case with Seller Support for further investigation.”

So far, Seller Support insists that all charges are correct or tells us to take it up with Evri — even when the transaction is just a standalone negative “Adjustment” with no original label charge to match.

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

We have noticed a number of orders being forced to send via RM24 service on Buy Shipping.

Our usual Free shipping is RM48, however if the business opening hours are closed on that particular day then amazon only give us the option to send via RM24 at our cost. This has only just started last week, its something amazon have just introduced and its eating in to our profit. Is anyone else noticing this issue?

One of the biggest mistakes over the last few years in my opinion was the withdrawal of the right to reply in the feedback section. It is incredibly frustrating to not be able to reply to these publicly.

The fact there are no replies to a negative and positive comment which is available on every other platform, suggests to the layman and potential customer that we simply don't care about our customers experience. It will also separate the wheat from the chaff.

What does everyone think? A waste of time? Or shall we at least try?