I am a new seller on Amazon and need help -

I recently recovered from the publisher all rights to a book my late father wrote several years ago and is still being sold on Amazon by various sellers.

However, I have been unable to get approved to sell the book on Amazon. I submitted an invoice, which was not accepted,. The publisher has assured me they have put no restrictions on the sale of this book, so they are not sure why I am having this difficulty.

So now I'm trying to figure out other options.

1) Could submitting the reversion agreement signed by the publisher returning all publishing rights to me eliminate the need for an invoice? If so, how can I submit it, since they will only accept in invoice through the online form?

2) How are other sellers able to sell this book but I, who actually owns the rights, am unable to?

3) Is there anything the previous publisher, with whom I have a good relationship, can do to confirm with Amazon that I am authorized to sell this book that they no longer publish?

I would appreciate any suggestions you may have for getting this book listed.

Thanks in advance.

I had several buyers who requested a return for the shoes they purchased. They sent back worn, used shoes without paying anything! Amazon automatically refunded them immediately, without waiting for the receipt and verification of the returned products.

I made a SAFE-T Claim and I was refunded 10% (4 Euros). This money is nothing compared to the real value of the damaged product.

Has anyone else experienced such things? Is there a solution?

@ Amazon: I suggest you change the customer refund policy, wait for the receipt and verification of the products by the seller and stop encouraging scammers!

To Amazon:

Order [114-9397533-7805024] was delivered by carrier [DHL Express] on [March 18, 2025], and the tracking code is [9292307732]. The estimated delivery date is [April 7th - April 16th]..According to the tracking information of the order, the package was delivered to the correct address on [March 21, 2025]. As the order was delivered before the estimated delivery date, please re-investigate the claim.

For my FBM order, the customer applied for a claim and reported that they didn't receive it. However, in fact, we have evidence to prove that the customer has already received the product, and it can also be checked on the logistics official website. But the Amazon system automatically ruled that the buyer won. We are applying for a re-examination here. I submitted a case for re-examination around May 18th (case id:17756507051), but I haven't received a reply yet. Could you handle it as soon as possible

I know this isn't something new, but just wanted to point out and maybe get some involvement from Amazon.

Within the past few days someone has changed the title from 'Spade L - Chicken Ranch - 2 Pack' to 'Teeth Whitening Powder, Teeth Whitening, Whitening Teeth Against Tooth Discolouration, Effective in Strengthening Teeth and Gums, Fresh Breath (50 g)' and changed the brand to 'NANQUAN'. And then has the brand registered.

The picture and description was not changed. With the title and brand not matching the picture and description, should be an easy fix. Just looking to find an easier way to work with customer service on this.

Here is the ASIN for product. B07FN3YF3

@Seller_nS0jcFQNDLG3e

We’re looking for help or guidance regarding an issue we’ve been facing for the past six months.

Our brand was removed from Amazon Brand Registry without any specific reason. Every time we appeal, we receive the same six generic reasons, none of which apply clearly to our case. After investigating, we found that one of our related accounts had a deactivated Belgium marketplace, which we have since reactivated.

To be fully compliant, we also updated our trademark attorney and added a licensed U.S. attorney to our trademark record. We submitted a full appeal under Case ID: 17730878201, but we're still getting the same canned response, with no clear direction.

As of now:

All marketplaces are active and in good standing.

Our brand has no known violations.

Trademark records have been updated properly.

We’ve done everything we could to resolve the issue, yet our brand remains removed from Brand Registry. We are looking for advice from anyone who’s experienced something similar or insight from Amazon representatives here.

Any help or suggestions would be really appreciated.

Thanks in advance!

@Amazon