Hello,
I launched my product approximately 4 days ago. After just 2 days of sales, I received a message from Amazon stating that I needed to submit a Children’s Product Certificate (CPC). I was given only 2 days to respond, which is already quite unreasonable.
The main issue here is that the product I’m selling is not intended for children. Just because a child might come into contact with it in real life doesn’t make it a children’s product. This item is clearly designed for adults.
I contacted Amazon and explained this. They responded saying I should either remove child-related keywords from the listing or submit the required compliance documents.
So, I removed the keywords that were potentially linked to children. I double-checked the listing, cleaned up everything, and wrote back informing them that the issue was resolved. No one responded.
I opened a new case and asked them to reinstate the listing. Their response was: "Your request is still not approved because the issue remains and the product has characteristics of Collectable Toy for children. We request you take the following action to fulfill the compliance requirements for this product. Your product falls under the Collectable Toy category. You must submit the compliance documents listed on our help page to offer this product on Amazon."
So essentially, what they’re saying is this:
If I wanted to sell a gasoline canister meant for adults who drive vehicles, but there’s a chance a child might touch it, I would still need to submit a CPC?
That’s completely absurd.
Now my inventory is marked “Unfulfillable”, and I’m sure Amazon will soon destroy my entire stock, simply because I can’t produce a certificate in 2 days even though this product is absolutely not a children’s item.
Honestly, Amazon has completely failed here. The policy enforcement is unreasonable and inconsistent.
Would be nice if someone would look into this case:
Case# 17862750611
Pinned by community manager