Hi

Customer returned an item that we didnt sell them. Upon receipt we took this up with the customer who said its not their fault they put the wrong labels on the wrong returns. They then filed an A-z

We appealed with photos of the item received and still lost ... and the A-z counts against us too.

Ive also noticed that pretty much all A-z's are lost now even when they have been delivered with tracking and photo.. just because the customer says so. What is the point of Amazon shipping if it protects you from nothing?

Anyway - the order number is : 203-6643416-3855558

Im hoping that the board admins can ask a real person to look at this and reverse it.

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

Hi fellow sellers,

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

We had raised a removal order (ID: 2504021RV5) for one of our ASINs (B07CJXFLQ7), which was enrolled under the Transparency program.

Here’s what happened:

a) We initiated a removal order-419 units, Amazon started dispatching the units (partially) to our return address. We received 231 units, most of them in badly damaged packaging & 12 units were missing in this package—which we documented & reported to Amazon

b) Amazon accepted it was FC mishandling & agreed it was their fault. So clearly, they acknowledged service failure from their end.

c) During this process, some units were still under FBA, queued for removal. But meanwhile, Amazon deactivated the ASIN citing it as a “prohibited product”.

Still, we followed all instructions, & one of our open cases about 12 missing units was accepted by their team. The case was even marked as "Transferred to Accounts" on 16 May 2025.

Since then, we have received nothing—no update, no reimbursement. Instead, we keep getting the same copy-paste response saying the ASIN is inactive or falls under prohibited product policy n hence is not eligible for reimbursement.

At this point, I don’t even want reimbursement—I just want to know where are my 12 missing units?

--> Amazon picked them, never delivered them, accepted their fault, & now says nothing can be done because the ASIN is inactive. Isn’t that unfair?

If a seller had made such mistakes with FBM, the customer would be refunded immediately, and our account would be penalized.

Refer to case ID-11079455682 , Then new Case was opened - ID-11130179412

I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply. Regards...ABee

@Julia_Amazon @Winston_Amazon @Simon_Amazon @Sarah_Amzn @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Angie_Amazon

I am the seller account OWNER for an LTD business and have resigned from the said business. I would like to transfer the seller account to the new business owner. How do I do this, please?

Thank you in advance for any help you can give.

Hello everyone,

I need some guidance and support from experienced sellers.

Our Amazon UK account was deactivated due to an inauthenticity complaint from a customer. We sell only genuine products purchased from verified suppliers, and we’ve taken this situation very seriously.

So far, we have submitted 6 detailed appeals, including:

Authentic invoices from our supplier

Clear product images and packaging details

Verified supplier contact information

A thorough Plan of Action explaining the root cause, corrective steps, and preventive measures

Unfortunately, all appeals have been rejected without clear explanation. We're stuck and unsure what else Amazon expects, despite being fully transparent and compliant.

Has anyone faced a similar challenge and found a way through it? Any advice would really help at this stage.

Thanks in advance for your support.

Hi,

I'm hoping someone can help.

I have a 2 day dispatch date, so orders need to be sent within 2 days which has been fine.

The last few days, when i click orders which shows my list of orders, it has the order received date and dispatch date which is correct.

The weird thing is, if i click on one of the orders it is telling to dispatch within 1 working day and not 2, but it shows 2 days if i click orders.

Why is it asking to ship within 2 days which is in my settings but when you click on the order it is asking me to ship within 1 day.