Dear Amazon Seller Community and Amazon Staff,

I’m reaching out with an urgent and devastating situation that could mean the end of our business.

Due to a single setting we were unaware was activated, over 3,000 units of perfectly good inventory have now been marked for automatic disposal. This switch remained dormant for 12 months, and was just triggered, with no warning or grace period. Customer service has told us that once this process is initiated, it cannot be reversed, even though the stock is in perfect condition and could still be sold.

At approximately $20 per unit, this totals over $60,000+ in product losses, which is absolutely crushing for us. We’ve built this brand from the ground up and this is not just inventory, it’s years of work, investment, and jobs on the line.

If we can’t find a way to stop or reverse this, we’ll be forced to lay off employees and shut down the business entirely.

We’re not asking for favors, just for fairness and a chance to correct this before it’s too late. This feels like another mind-twisting Pandora’s box moment many sellers fear in FBA. One unnoticed automation setting shouldn’t destroy an entire business.

If anyone has gone through something similar, knows a workaround, or can help escalate this to someone internally at Amazon who can make a human decision, please, we are begging for your support.

Thank you.

hi ,i tried many products to sell on amazon but all products are gated for me ,in some products it says your account does not qualify while in ALL others are gated ,As far as i know some products are ungated on amazon but in my case i did not found any product ungated ,,please anyone give me some help how to solve this issue

We shipped a package using Amazon Buy Shipping. The shipping label was created with all the necessary information, including the customer's address, so we shipped the package immediately. However, the customer filed a claim with Amazon. Amazon notified us about the claim and requested details.

Upon checking the tracking information, we discovered that the carrier could not deliver the package due to an incorrect address and returned it to the Amazon Fulfillment Center. We included this information in our appeal, stating that the package had been delivered to the Amazon Fulfillment Center and had not been returned to us, the seller.

We contacted the carrier to inquire why the package was sent to the Fulfillment Center instead of back to us. They informed us that, according to their records, Amazon was listed as the sender. Thus, they followed their records, treating us as a third party not listed in their documentation.

We explained the situation to the A-to-Z Claim team, but unfortunately, they rejected our appeal. As a result, we lost a valuable item without any hearing. We then reached out to customer service to explain the entire situation, but they were not able to assist us either.

Is there any way to reopen the appeal process and have someone else review this matter? We have all the necessary proof available for verification. The product in question was expensive, and we have experienced similar situations in the past when we used our own shipping. In those cases, despite providing tracking information and proof of delivery, customer claims for non-delivery were also rejected for high-value items, allowing customers to keep the products without returning them.

In one instance, when we requested a customer to return our product, they confirmed via the Amazon Messaging Portal that they wanted us to pay for import duties and their expenses before returning it.

Is there any way to address this situation? It appears that once a claim is granted and an appeal is rejected, there is no recourse for sellers to recover valuable products while customers get to keep them for free. I would appreciate your thoughts on this matter and further advise.

As other FBM sellers on the Forum have noted, we recently received notice that Amazon will be deprecating the “price band” shipping rate option effective June 30, 2025. The way we understand it, price band shipping will be discouraged if not completely eliminated. We’re hoping others in a similar situation can share how they’re handling the transition from 'price band' rates to 'per item' or 'weight' rates for each region..

Our standard products generally weigh between .5 – 1.5 pounds each, but orders from our customers can range from sales of one unit to multiple units (up to 150 pieces or more). We offer custom products which can weigh more. From the information available, it appears that Amazon’s system does not support assigning variant-specific weights under a single listing when using customization or variation options. Price banded shipping has worked accurately for us and we’re concerned that weight-based or per-item rates might be problematic.

Appreciate any guidance Amazon moderators and/or other sellers can provide.

Thanks in advance!

I am an author and sell several books (printed elsewhere) via Seller Central, with an ASIN (no ISBN, I have a GTIN exemption).

Now, I'd like to add a Kindle version of several of these. I understand that I do the Kindle version via KDP.

Is it possible to link the books so they show on the detail page? If yes, exactly how?

If no, would it make any difference if the print version had an ISBN?

I CANNOT do the print version via KDP since it is spiral bound.