My product was performing very well with a 4.9-star rating from 13 reviews (including 11 Vine reviews). However, it suddenly dropped to a 4.2 rating after receiving a suspicious 1-star rating with **no written review and no customer name**.

I’ve raised multiple support cases, but none have been resolved. Instead, I’ve been advised to use the "Report" button—but when a rating comes without a review or visible profile, there’s **no option to report** it. I'm hitting a brick wall and don’t know where else to turn.

Has anyone faced a similar issue? How can I escalate this or get meaningful help from Amazon to investigate and resolve this?

I'm looking for feedback on the best way to handle this, and is there a way to report this customer so he doesn't scam other sellers?

I sell a small ~$170 tool for testing very low voltage (5V and under), it runs on a 9V battery, is fire retardant and basically intrinsically safe. The only way someone could get hurt with it is if you threw it at them. This morning I get the message below from a customer. Clearly this is a copy/paste generic message and the customer just wants a free product. I would like to report this customer to Amazon so he doesn't scam other people, but I have zero faith that Amazon would understand anything technical and it would likely backfire on me. Has anyone dealt with a customer like this before? Here's his message:

"Hello,

I am contacting you regarding this product, which has caused an extremely serious safety concern during use. I will not disclose specific details publicly nor provide any photos or videos.

This is a formal notice that your product jeopardized consumer safety, and I am demanding an immediate, full refund.

If you refuse or delay, I will file a full A-to-Z claim, submit a product safety violation report to Amazon, and escalate to consumer protection authorities in both the US and UK.

You are hereby advised to refund this purchase immediately without conditions.

I am giving you one single opportunity to resolve this properly.

Thank you."

My order was unfairly refunded by Amazon. (Order #113-4534286-7903429 which purchased on March 13, 2025), as we have neither received the returned product nor obtained sufficient evidence from the buyer to validate their claim. Below is a detailed timeline of the issue:

Key Facts:

1. Return Process Initiation (April 23, 2025):

We approved the buyer’s refund request and promptly sent our return policy, requiring them to submit packaging photos to generate a return label (mandatory for freight carriers).

No response or photos were provided, stalling the return process.

2. Claim Filed (May 3, 2025):

Due to the buyer’s inaction, a claim was initiated. We re-sent the policy on May 5 (after the weekend), urging cooperation. Again, no response.

3. Amazon’s Unilateral Refund (May 8, 2025):

Despite never receiving the product, Amazon refunded the buyer $2,196.35 without our consent.

Our scheduled carrier was rejected by the buyer during pickup attempts. The pickup failed, and I was charged an $89 no-show fee

4. Repeated Follow-ups (May 10–21, 2025):

Four emails were sent to the buyer requesting return updates. All were ignored.

The buyer only provided text complaints but no proof (photos/videos) of the alleged product issue.

I strongly suspect this is a premeditated fraudulent order.: The buyer’s refusal to cooperate, lack of evidence to support what they reported, and rejection of pickup strongly suggest misuse of Amazon’s return policy.

I'm appalled that Amazon issued a full $2,196.35 refund based solely on the buyer's unsubstantiated claim without requiring return of the merchandise This constitutes blatant buyer favoritism and a clear violation of Amazon's refund policy by their claims team. The magnitude of this loss is devastating, and I'm at a loss for how to recover these damages or prevent future occurrences. The complete disregard for seller protection makes operating a business on this platform unbearably difficult.

We have 24 units that have been stuck in FC Processing for months. We reached out to Amazon a couple times but receive no true response. The last response from CASE ID: 17934824281 says these items will be returned to inventory once our current supply runs out. The problem with this answer is that we recently ran out of inventory and these units did not become available. Is there a MOD that can help look into this frustrating, seemingly endless FC loop nightmare?!

how to remove other countries market place like japan , UK...etc, and only keeping USA,