My product has been identified as being in violation of Amazon’s Children’s Jewelry policy. There is currently no path to reinstatement at this time.

I opened case ID 17795927291 for help asking where my product is characterized as children's jewelry but it has not been reinstated.

Please help me

I'm designing the packaging for my product and I have an area on the back of the box where the label should go, but I'm wondering if I should include some sort of graphic (like an outline with some text in the middle) that indicates to the Amazon worker that the label goes there. Is that best practice, or will Amazon workers ignore that? For Example:

Hello,

I’ve encountered this issue several times in the past, and it typically requires escalation from a moderator for proper resolution.

Years ago, I created a listing under my brand to sell a trademarked item. Recently, another seller has changed the brand name on that listing. I contacted Seller Support, and they informed me that brand information cannot be changed - yet the brand name on my listing has been altered, and I’m now no longer approved to sell the item.

Support Case ID: 17554043761

I would appreciate any assistance in resolving this matter.

Thank you!

My order defect rate was >=1% for 60 days due to issues with shipping out. I assumed it would be business as usual after the 60 day rolling period; I am now at 0.7% without any buybox eligibility.

I assume this is all automatic, but I was wondering on how long it takes for buybox availability after this period?

Thanks,

(I'll preface all of this with saying I'm new to creating flat file uploads)

tl;dr - We're a FBM seller. I tested the "Inventory Always Available" option on a product. It updated the inventory count to -1. Is that correct or am I missing something important?

While trying to learn how to upload/update products using Amazon's listing templates, I noticed this option to enable "Inventory Always Available" on products. This could be extremely useful for us since we manufacture safety signs that could be shipped out immediately. I did a test on one product and the only change I noticed was that it updated the test products inventory count from 100 to -1. I changed it back to 100 immediately after because having it set to -1 just seemed wrong, but I can't find anything that talks about this option, so for all I know maybe I should have just kept it at -1.

I researched the FAQ, forums, articles, youtube videos, anything that could give me insight on what I should be expecting when setting up a product with this option, but I'm coming up with nothing.

I've also reached out to support to see if they can give me any amount of information, and even provided a screenshot of this option from the spreadsheet, but I was brushed off quickly and told that "there isn't a direct "inventory always available" option. Sellers are responsible for managing their own inventory, ensuring products are available for sale and that stock levels are accurate".

Does anyone have any experience with how this option works and if I'm doing something wrong?

Thank you!