I have had zero violations on my account. I built this business by myself over 4-5 years and it has become my main source of income - so this is quite depressing.

Amazon requested me to send them documents proving I'm a UK established business that pays VAT. They never formally rejected my documents - they just kept spamming the same performance notification asking me for the same information over and over again.

About 3 weeks in, and after having about 3 phone calls with account health, it turned out that the address they wanted me to prove was my OPERATING address instead of REGISTERED address. I gathered as much evidence as I could since then (utility bills, commercial invoices etc). and sent it to them. Since then it has been a wild goose chase. I've had to send this information multiple times too, and to multiple email addresses (all of this under the advice of account health).

It has been 6 weeks since I sent the last bit of information they asked for and I have had no response. I have lost over £150K worth of sales and paid over £15K in storage fees in these 3 months. Every time I call Account Health they tell me all I can do is wait. The more I wait, the more I lose in storage fees. They refuse to give me any rough estimate whatsoever on when this will be complete - I could still be waiting next year for all I know.

This has just an extremely stressful and depressing past few months. I did nothing to deserve this - this is just Amazon refusing to look at the documentation and reinstate my account at this point. This issue has been escalated twice in the last week. 5-6 days ago I received an e-mail from the "specialised team" it has been escalated to telling me I'll hear a response within 72 hours. They have not responded.

I'm not sure what to do at this point. Do I just accept that the accounts gone? I can make a new company, new seller account, and pay another £15K or so to get stuff removed from the Amazon warehouse but it's always in the back of my head that by the time this is all done my actual account will be reinstated by then. It's a frustrating dilemma. Really seems like Amazon is just torturing me at this point. Has anyone been through anything similar? Any advice?

Hi Amazon team,

I’m writing with concern about my UK Seller Central account, which was recently closed without any clear reason, even though I submitted all required documents for KYC and VAT verification.

• I provided valid VAT registration, company documents, identity verification, and bank statements — everything requested was uploaded on time.

• Despite full cooperation, my UK account was closed and no reason was shared — only that the decision was final.

• Meanwhile, my USA Seller Account passed all verification steps successfully and is currently active — which shows that my documents and identity are valid and recognised.

This makes the situation even more confusing, as I used the same business information and documentation for both marketplaces.

I kindly request that someone from the KYC or compliance team re-review the UK account closure, as it appears to be either a misunderstanding or a backend error.

Here are some case ids which gets closed or transferred:

11153270132

1117645964

We got this email from amazon:

"Having reviewed your account thoroughly, we have decided that your account will remain closed. All information provided by you has been considered in detail. This decision has been reached because we have not been able to successfully process your application to open a Selling on Amazon payment account.

I am unable to provide you with any further information. We may not respond to further correspondence regarding the closure of your account."

please help:

@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_fgtTzyHQfOM1x @Seller_Huz6FT08OxHAR @

— I would really appreciate if you could help escalate this for a manual check or internal review.

Thank you so much for your time and support.

We just received a fake counterfeit product back as part of our twice monthly automatic removal orders.

How do I go about filing a claim with Amazon? Finding the original order, removal order ID etc. is going to be time consuming.

A few weeks ago, many of us were hit with overcharges on Evri labels purchased through Buy Shipping.

While we’ve received some refunds, we're still missing a number of adjustments — and despite multiple cases with Seller Support, we're going around in circles.

To make things more confusing, more overcharges have appeared again today, which suggests the issue has not actually been resolved.

This is especially frustrating given that @Seller_mIRnuhdx7l5sN posted the following in another thread:

“The issue was caused by a technical error on Evri's side, which resulted in duplicate billing entries. We can confirm that this issue has now been resolved. As of 27 May 2025, all impacted seller accounts have been credited accordingly, and no further action is required from your side.”

“Evri has also implemented technical safeguards to prevent this from happening again in the future. If you believe your account is still impacted, we recommend opening a case with Seller Support for further investigation.”

So far, Seller Support insists that all charges are correct or tells us to take it up with Evri — even when the transaction is just a standalone negative “Adjustment” with no original label charge to match.

Hello,

I’m writing to report a targeted, inauthentic review attack on my listing. Out of three total ratings, two are one‑star ratings with no comments and one is a 1‑star review from an account that has never reviewed any other product. All of these 1‑star ratings appeared within the same week, and I haven’t received any other 1‑star feedback besides these.

This is not the first occurrence: few months ago I experienced a similar wave of fake reviews, which Amazon kindly investigated and removed. The current attack is clearly orchestrated to harm my seller metrics and has already caused a noticeable drop in sales.

Could you please investigate and remove these inauthentic ratings under Amazon’s Community Guidelines? I appreciate your swift assistance in safeguarding the integrity of product feedback and my account performance.

This is my listing (ASIN: B0DK3WV3ZS ). Receiving a review on listing like this is very rare and takes much time but i received 1 star 3 reviews with in 5 days which is impossible.

All of our Ratings are 5 and 4 stars and they all have reviews while the new 1 stars have no reviews which proves the suspicion as customers have no problem with our product as seen in the reviews.

There are other suspicious matters like attacker accounts being new, the reviews being polar opposite of what the normal and Vine customers say, opting out of communication, a different name on the orders so I can't find the order ID to report etc.