Buyer placed 2 orders for 25 units of Pokemon Prismatic Evolutions Elite Trainer Box for total 50 units via FBA, the cards are high value and special products, like lottery tickets, no store allow returns(Even amazon themselves not allows returns but they force 3rd seller to accept 30 days return) . The customer opened all the packs, stole the good cards, then returned the worthless cards for the full refund, It's like scratching a lottery ticket and then asking for the money back when they saw that they didn't win.
Buyer got the full $9000+ refund through amazon, this is like stealing for high value criminal activity but amazon hidden the buyer's shipping address so I can't report to their local police department. I report the buyer violation through amazon report form but only get a reply email says "We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation."
I fully understand the need to protect customers' private information, but this is a special case. It has already been a serious act of theft and, according to the law, it constitutes a two-year prison .
I want a real amazon people to look at my case to make sure the buyer got punished and also reimburse me for my lost due to the amazon incorrect full refund. I can provided all the pictures if needed for invesigation and below are the 2 order numbers:
112-9115825-6281009
112-5938225-6389005
Thank you
Pinned by community manager