Hello, I hope you’re doing well. I would like to share a rather unusual and complicated issue I'm currently facing. I will also attach some photos to help explain the situation more clearly.

I had two FBA listings on Amazon, both for the same product in two different color options:

1st Listing: ASIN: B0F4GYZR4P, SKU: 0B-H12Y-Z9PB

2nd Listing: ASIN: B0F3XZ1GWX, SKU: I0-VSUX-IIW2

About three days ago, I tried to assign my 1st listing as a variation under my 2nd listing. However, something went wrong during the process and the listings merged incorrectly. Now, both listings are showing the same ASIN B0F3XZ1GWX, while their SKUs remain different.

You’ll be able to better understand the issue by checking the attached photos. I’ve reached out to customer support multiple times, and even received emails regarding this matter, but unfortunately, the issue still hasn't been resolved.

At this point, I kindly request one of the following solutions:

To restore both listings to their original, separate states.

If that’s not possible, can we match SKU: 0B-H12Y-Z9PB to the inventory of the new listing I created with ASIN: B0FB3ZVZXL?

I would greatly appreciate your assistance on this matter.

Thank you in advance for your support.

We have set up our shipping settings to use seller set handling times at individual sku level for our products since we are a manufactuer and typically make our products to order. However, even with these sku level handling times being set to 2 days of handling time, we have orders that are coming in with an expected same day ship date as the order is placed. What is the point of the handling time being 2 days if we're then required to ship the order the same day? To add onto this, we have a default handling time set for 1 day, so how would an order received be expected to ship on the same day? Am I missing a setting to activate adding handling time to orders?

I have edited our location's order cut off time to be 1am while trying to figure this out, in hopes that if an order comes in between 12:00am and 1:00am we would have that inventory available, but this seems like a workaround that should not have to be done when Amazon should have functionality in place that adds handling time based on the sku handling time function.

Hello,

My account was suspended 11 months ago due to misbranded allegations. I have sent all the documents requested that includes the invoices from the manufacturer, letter of brand authorization, bank statements, copy of checks, etc, and I kept getting the same response. The invoices can't be verified.

I personally know the brand owner and he is willing to fully cooperate with an interview or providing further documentation but there's no way I can get someone like to talk about this. I only get the chance to submit documents and letters and the responses are the same.

When my account was suspended, I had $4,000 in funds that were put on hold. I did the interview 90-days later for the release of the funds but I was denied. The funds then started to lower gradually for inventory fees and also for inventory removal. At some point it went down to around $2,300 and it stayed like that for several months UNTIL May 11th where in the closing statement ALL of the remaining balance was taken off and now it looks like I am still being charged for inventory fees. I only have 3 items left that I have been trying to remove for several months but Amazon won't send them.

In the statement for that period says -$2,300 in other expenses, that's it, no specifics. My account hasn't received a single return or refund request from any previous purchase NOR any false claim, nothing.

I don't understand why Amazon would take $2,300 from my balance, I truly want to believe that this is an error.

I am hoping that I can get my account reinstated at some point but it's unfair that Amazon not only arbitrarily suspended my account without giving me the chance to a proper and fair appealing process (other than the regular "submit your documents") and also took my balance completely without any previous notification, warning, or even a clear explanation in the statement.

Honestly, it is very sad that some of us are being treated this way.

At this point, I just want to get clarity so it doesn't feel like Amazon is talking advantage of my situation.

Kind Regards,

Dustin Suarez

Not sure what to do here.

We were notified of a return request. The item sold and shipped was a vinyl record.

Reason given for return by buyer is "wrong item received" claiming they received a cassette tape instead of a vinyl record.

We did not send them a cassette. Recently, we started the practice of taking photos of every item we pack and ship, so I have photos of the items that were shipped.

Buyer went ahead and started the return process and tracking indicates the item is currently in transit to us. God knows what I will receive in the mail.

This is clearly fraud. I should not be required to refund them for a fraudulent return request. How can I remedy this? Mod help on this please. Thank you

@Jim_Amazon @Roberto_Amazon

Hello all,

We were just informed by our local USPS that they are no longer doing same day shipping.

All packages will now "ship" next day AKA sit on their dock until the morning as they no longer have an end of day driver. This is part of the USPS new plan to become profitable in the coming years.... We are 56 miles from the distribution center.

How are other sellers handling this? A lot of our package are under 1lb and using UPS / Fedex is not always financially reasonable.

We can't add an extra day of handling, as this is against Amazon's policy to ship a package provide a tracking number and then not actually ship the package.

Thanks