Anyone else having the same problem when trying to edit an existing listing? It seems that no matter what text I place into this first bullet point, it's invalid. Even copying the text from underneath shows as invalid, but not in those lines. It't affecting all of my listings, so not just isolated to a sku or category.

Is this an bug or is it something I'm missing?

Thanks

Ross

Has anyone managed to get this sorted? I have been trying to fix it for weeks, flat file partial update doesn't help.

Dear @Seller_Huz6FT08OxHAR,

Two days ago, we received the below absurd performance notification, which makes no sense at all:

Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the EU for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-EU established selling partners for the sales of goods delivered to customers in the EU. Based on a review of your account, we determined that you may not be EU established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and Amazon Payments Agreement: https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

How on earth is your team seeing us potentially as UK-established when Amazon has approved our company as European, with EU VAT numbers and only EU sales on Amazon.de?

For over four weeks now, we have provided all the company documentation they have asked for, even with English-certified translations for their KYC demands, showing the obvious: our EU company has no presence in the UK, no UK sales, no UK inventory, no UK FBA activity.

Amazon, for over 4 weeks now, has been holding our seller proceeds, destroying our family business and our reputation with our partners and suppliers, and putting us in the worst position ever. This travesty cannot continue. We may make only 6 figures in sales per month, but I am very sure you do not treat the same other sellers with millions in sales per month.

@Seller_Huz6FT08OxHAR @Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuH can you please contact the relevant UK teams to finally resolve this wrongly ongoing situation once and for all?

Dear @Seller_Huz6FT08OxHAR,

Yesterday we received another reply in CASE ID: 9844266592, to send again all our company's documents to the Spanish email address: kyc-drtax-verification@amazon.es

Which we did yesterday as well. Today, we received a performance notification stating that it would take up to 15 business days. We are already over 5 weeks that Amazon is trying to evaluate the obvious: : that we are talking here about the EU establishment, and NOT about the UK!

Our EU company has NEVER had any selling activities in the UK, has no inventory in the UK, and has never used Amazon FBA in the UK, which Amazon can easily verify in our seller account.

AND, finally, we have a written confirmation from Amazon on Case ID: 8743895752 on 19/05/2023 stating the following:

"I would like to inform you that if you change your legal entity to an address in Cyprus on Seller Central and that legal entity is verified and your listings are stored in the EU and you send your listing to a EU country, Amazon will not collect and remit VAT"

Can you please contact the relevant Amazon team to finally get to the bottom of this as you are literally killing our business because of Amazon's incapability to understand the EU/UK eCommerce Legislation for VAT establishment?

Let us hear from you soon!

Thank you very much

Urgent help is needed ASAP - Amazon is wrongly considering us UK established for VAT when we have ZERO UK Activity.

For over 4 weeks now, we have been trying to prove to Amazon the obvious: that we are a European company selling ONLY to our VAT-registered EU countries on Amazon.de and we have received again the following:

Hello,

Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I have to take?

To avoid further impact to your disbursements, go to the Account Health page in your Seller Central account and follow the instructions from the banner that is present at the top of the page to submit the following mentioned documentation:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus

If you operate a Limited Company :

-- Evidence that you are physically operating your business from your provided address.

-- Evidence that you are operating your business from your provided address.

-- Documents confirming the identity and place of residence of every director listed in the extract.

-- Documents confirming the place of residence of every director listed in the extract.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK.

In this case, you will not need to provide documentation, but you will need to pay Amazon to account for the un-paid VAT.

We have sent ALL the documents three times for our European company, which was already approved by Amazon on July 2023!!

Why is this happening and why all our funds are still on hold? This is completely unprofessional and opens Amazon's serious legal liabilities, including disruption of business.

Can a human from Amazon support finally review?

Thank you!

I am not established in the UK for VAT purposes and need to pay unpaid VAT owed to amazon.

I was told to contact mdri-exec-escalations@amazon.co.uk on May 13th, 2024. According to the information I received from the Amazon notification they had to answer in 48 hours time. This time have passed long time 3 days ago but they still does not respond.

We had received an email on May 9th, 2024, the email stated that "You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until any EU VAT owed is paid to Amazon. Additionally, within 10 days we will begin to collect and remit VAT taxes on your future sales for goods delivered to EU customers."

We have two questions regarding to our unpaid VAT.

1) Where can we find our amount or balance for our unpaid VAT?

2) Where can we pay for our unpaid VAT?

Also, we haven't received our VAT liability from Amazon and no other information from Performance Notifications.

We only have 3 more days left until the deadline, and we don't want to get any penalty from government.

Please advise us and guide u

Can anyone advise?

I am trying to verify my account by adding the Business Registration number, I assume this is the Company Registration number?

When I add this it keeps saying Invalid, please help me out here.

We are a registedered VAT company with Companies House in the UK

I have tried my UK Company number, VAT number without the GB and still no joy. What is the validation on (?) because it is expecting a string/ number to validate because it certainly isn't validating against a real authority.

I too am experiencing the same issue! All of these details have been added previously too which is even more frustrating.

Hello Everyone,

A hijacker has been successfully changing brand name, A+ content, bullet points and title on my ASINs. This has been going on from the past month. I have gained back control for everything but he again gets the control through Amazon team.

I have been going back and forth with the SS team, BR team and they reply back with the same bookish responses which are of no help. Each time I have to explain the entire scenario to the Support team and they refresh the ASINs back to my brand name. But I have not been able to find a permanent fix to this.

The hijacker has again requested for brand attribute to be update, I know this because I get an email from Amazon stating that they were contacted regarding potentially incorrect information on the ASIN and I can update it if I want. Well, after being told several times by the SS team to ignore this email, the brand name gets changed within a week and I lose all editing control.

Please note that I have registered brand on Amazon and have always been selling under my own brand name. The hijacker's entire existence of company registration and brand registration is done after a year of my product being already sold.

I urge the moderators here to take note of my case and please prevent the hijacker from attacking my ASINs

So far Amazon has not been very helpful and we have still not managed to resolve the issue resulting in loss of business and also have had stock returned back to us at our costs.

I find it really surprising that Amazon does not have systems in place to prevent Hi Jackers disrupting business in this way.

A1 Medical Ltd