I was wondering if someone could help. I've done successful A to Z appeals before but never won one on a Royal Mail Tracked 48 - can someone please help with a template they've used themselves on winning A to Z appeal specifically for a Tracked 48 with photo+gps but NO signature? has anyone here won one and if so would be kind enough to share what they said to Amazon to win appeal?
Circumstances/Particulars
- buyer ordered 3 weeks ago,
- shipped on time AND added tracking to Amazon on time
- correct item shipped,
- photographed before shipping / scanned serial number,
- proof of postage, sent tracked 48 click and drop
- shows tracked and delivered with photo and GPS by Royal Mail ONTIME and before the Amazon delivery ETA
- No signature on delivery was captured.
So order metrics are all good. Few days after delivery buyer messages, 'dont have the item blah blah' we respond with tracking, link to Royal Mail, GPS and ask him to check again and get back to us, no reply from buyer..
This weekend (2 weeks after showing delivered) buyer opens A to Z.
Amazon open and shut case, they issue buyer full refund and take the funds from ME! BUT they give me this BS
"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate."
LOL are they actually taking the p*** because they're even telling me they got decent information to show the order was with the customer and yet they still granted it for a full refund, are they honestly having me on.
So anyway back to my Question anyone won an A to Z on tracked 48 without a signature?