Hello again @Seller_V8pYDUISLI5Zx,

I contacted again KYC team.

Sharing with you the communication received:

"The seller has already been emailed with a request to provide additional documents for the verification process, but has not yet done so.

Please ask the seller to upload the following documents to the “Settings” section of Seller Central (https://sellercentral-europe.amazon.com/gp/on-board/configuration/index.html). The information on the documents should match the information entered in Seller Central.

Identity verification documents:

For the primary contact person/beneficial owner, a copy of a government-issued ID document, such as one of the following:

• The photo, signature, and information page of a valid passport
• A Verified Voter ID Card with Birth Certificate
• A driving license with an Affidavit / Birth Certificate
• An E-Adhaar or Aadhaar with an Affidavit
• -A PAN Card with an Affidavit / Birth Certificate

The document must meet the following criteria:

• The document must be a copy of a government-issued ID document with a photo.
• The document must be not be expired.
• The document must contain full name, date of birth, place of birth, and country of citizenship.
• The document must contain an ID number and the expiration date.
• The document must be signed.

Address verification documents:

For the primary contact person/beneficial owner, a copy of a proof of address document. We can accept any of the following documents:

• Utility bill (gas, water, electricity, TV, internet, mobile phone, or landline)
• Bank statement (Documents issued by a financial services provider, such as third-party providers or online digital banks, are not acceptable as a proof of address.)
• Credit union or building society statement
• Credit card statement or bill
• Mortgage statement
• Rent receipt from a local council or letting agent
• Benefits agency letter (such as from the Department for Works & Pensions, Job Centre Plus, or Veterans Agency) confirming your rights to benefits

Ensure that the document meets the following criteria:

• The document must show the individual’s name and residential address, as well as the provider’s logo.
• The document must be dated within 180 days.
• For a council tax bill only, the document must be valid for the current tax year.
• The document must not be a screenshot.

The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese. If the original document is not in a supported language, provide a copy of both the original document and a certified translation.

Once we have received the required documents, we will continue with the verification of the account."

Have you provided the documents required or is any of it missing?

Kind regards,

Sarah.

Hello @Seller_ZVAz3d5lZuGid

If you check correctly then you will see ı replied them on that discussion.

But the only answer ı got ,same information which ı get everytime when my appeal is rejected.

I mentioned you when ı am saying "You, as sellers, are on Amazon's side when you should be on my side.". Are you forum moderator too ?

One more time ı will share the first mail ı got when my account deactivated.

Hello KILIM THE BLANKS,

Your Amazon seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Dispatch any open orders to avoid further impact to your account.

Why is this happening?

We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, review the Amazon Services Business Solutions Agreement: https://sellercentral.amazon.co.uk/gp/help/201190440

How do I reactivate my account?

To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG or GIF format. The documents must be legible, authentic and unaltered, and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.

– A business licence if applicable

– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone or Internet service with your name and address visible.

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarised translation into one of the supported languages along with the original document.

How do I send the required information?

To submit this information, follow the instructions on the banner at the top of the ‘Account Health’ page in Seller Central:

Has your account been deactivated in error?

If you believe that there has been an error, submit an explanation following the instructions on the banner at the top of the ‘Account Health’ page in Seller Central:

What happens if I do not send the requested information?

You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the ‘Funds withholding policy’:

I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.

We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...

YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!

From: sellers-support-reply

Sent: Monday, June 10, 2024 6:24:33 PM

To: Fiona (removed by moderator)

Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!

This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.

If we’ve resolved your issue, no further action is needed and we’ll close your case.

Thank you,

Amazon Support

-- Original Message --

Hello from Amazon Selling Partner Support,

Thank you for reaching out to us, this is Nia the associate who received your case.

I understand your concern about the update to your previous case regarding your account where you are unable to log in.

For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.

This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.

I’m glad I was able to assist you. Have a great day.

Thank you for selling with Amazon.

Nialyn

Amazon.co.uk Seller Support

=======================================

MORE WAYS TO GET HELP:

To contact us again about this issue, please use the Contact Us form using the following link:

https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

You need to look at the prices of some of the couriers - eg. Evri, Yodel, and then there are several parcel price comparison sites you could check out. (Google is your friend !)

what is the best and cheap postage service for 2 to 5 Kg. because royal mail charging too much and there is nothing you can make in item. so please what are the affordable cost for domestic postage. that you can save something from postage.

Hi all

I have an issue that i see nobody else talking about and wonder if anyone can help.

I am signed up for UPS AVASK to send stock to the EU using UPS, and no matter what I do i get this error message.

"1 Error. [Carrier: UPS ] The UPS account details you entered are invalid. You should check and correct the details. If you do not have a 6-digit UPS account, visit the UPS website to sign up. For more details, visit the Cross-border shipment workflow FAQ. /gp/help/G858C88X5ZREBCG2"

I have tried everything possible to get around this. I have created numerous more UPS accounts, logged in and out, switched browser, cleared cookies, but nothing gets round this issue.

I am desperate now as I have a warehouse full of prepped stock ready to go. Please can anyone help

Thanks,

Ross

Hi

Thanks for the reply.

No, definitely not me.....but how do I prove it. I just keep getting the same message below:

Hello Sharpshopping,

You have been found to be related to an account beginning with Sharp shopping.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.

How do I send the required information?

Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).

You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,

Amazon.co.uk

Sincerely,

Seller Performance Team

Amazon.co.uk

We have received an email today of a parcel (book worth about £70) to the Netherlands being returned by Evri and looking at the P2G tracking info it says it failed customs clearance. We don't know why that is as so far as we're aware we filled in everything online. However we noticed today when looking at the order that as well as the order id there is an order item id. We have no need for those numbers so hadn't paid much attention before but Amazon tell us to put the number on the parcel when sending to the EU. We had put the order id on the parcel but was it actually the order item id that we needed to put on the parcel and might that be the reason it failed customs clearance?

Thanks for any advice on this.

I had been contacted by a customer, who purchased a memory card but received a used, product from, a different brand and even the FNSKU sticker which does not belong to our store.

I suggested opening a return on Amazon as per our contract with Amazon FBA they provide customer service and manage returns and refunds.

However, he had been told that "They are unable to accept returns of this product due to its condition and nature (electronic storage device)."

We are getting dozens of memory cards returned every day, so it is a returnable item.

Has anyone seen a FULL list of non-returnable items?

The one here is not too exhaustive

https://www.amazon.com/gp/help/customer/display.html?nodeId=GMZNGRA9B5PCJB5F

Any suggestions?

Hello,

We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.

These items can only be sold to customers over 18 and must be shipped with an age-verified delivery method. We are requesting that you comply with the appropriate listing guidelines for age-restricted items by updating the customer_restriction_type attribute with the value “uk_18_knife”. More information can be found on the following pages; https://sellercentral.amazon.co.uk/gp/help/external/201852820?language=en_GB&ref=efph_201852820_cont_201744080&referral=A289GO39BS8S9C_AO2UU0B3R0RZQ and https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=201852800&language=en_GB&ref=efph_201852800_cont_201852820&referral=A289GO39BS8S9C_AO2UU0B3R0RZQ. If this has not been completed within 7 days, the attribute will automatically update on your behalf. We leveraged a combination of automated means to identify this issue and to make this decision.

You can access the previous communication sent to you in regards to this matter via the ""Performance notifications"" page in the ""Performance"" section of Seller Central:

https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html