My ltd company owns my trademark.

My ltd company owns 100 GS1 barcodes.

I create a barcode and make sure to put my trademarked brand, under the "brand" field, and have attempted with 3 different GTIN-13 barcodes so far, and always receive the error :

"8572: You are using UPCs, EANs, ISBNs, ASINs or JAN codes that do not match the products you are trying to list. If you believe that you have reached this message in error, please contact Selling Partner Support with the following information:

Product Name

Manufacturer name

Brand name

UPC, EAN, ISBN or JAN along with GS1 certificate

Non-brand owners: A copy of a letter/email from the manufacturer or brand stating that the UPC, EAN, ISBN or JAN that you are using to list this product is valid

Brand owner: Valid and current (not expired) GS1 certificate for the GTIN range(s) used by your listings"

I supplied all needed information to support as requested, and received this response :

"Hello from Amazon Selling Partner Support,

We understand that your are facing an issue with getting 8572 error while product listing.

We have investigated and found that the Brand and Manufacturer are not enrolled in GTIN Authority.

If a Brand/Manufacturer is not enrolled, then it shouldn't be blocked by GTIN error.

Kindly relist the product with the exact brand name (case sensitive). If your listing is still blocked with the 8572 error, provide us with the latest Submission ID so that we can further investigate the issue.

If you are manually listing the products and does not have a Submission ID, please provide a valid 8572 error screenshot with the Brand Name and GTIN clearly visible."

I have confirmed that my brand is indeed enrolled with GTIN, as I sent screenshots of my account, showing this.

Our limited company owns the barcodes, and our brand, and trademark. What part of the back end behind the scenes is not working here?

Any advice would be appreciated.

Believe me its not you but amazon's backend system causing all these errors.

most likely the approval has not been updated properly in amazon and your seller account and seller support are replying from the front end only without having access of backend system.

Irony is seller support has no idea or authority on how to solve this and will keep closing cases with copy pasted answer.

We cant do much but leave feedback after case gets closed and i dont think that feedback has slightest importance.

Errors appears and reappear without any relavance and I personally have multiple cases opened and nearly 20% of my FBA inventory in search suppressed status without any fault.

having said, please keep trying and conatcting seller support and ask them to escalate issue or better escalate the issue from your end.

Pranav

We are new to FBA, in the p[ast we have despatched items ourselves and sold them on Amazon with a P&P as an extra, as we are going to use FBA we have included the P$P in the price, Amazon are saying we are overpricing.

for the love of god - i am hoping someone has experienced this issue and had a solution to the problem.

Here's what happened:

1. opened an amazon account in 2018 and brand registry is connected to it.

2. i stopped selling on it a few years ago

3. i decided to start selling again so i tried to log on but to my surprise, they blocked my account and cannot regain access to it.

4. i decided to open a new amazon account using a new email address so i can start selling again, HOWEVER i need permission from my old account to sell on my new account (because of the brand registry already set up)

5. NOBODY from Amazon is helping me to regain back access to my old account.

HELP!

I have uploaded the "Articles of Association" document.

In the mail they required from me this

"What documents do I need to provide?

-Business verification documents:

-- Provide a copy of the company's articles of association. This document outlines the purpose of the company as well as the duties and responsibilities of its members. For help combining multiple pages and documents in the same PDF file, refer to the informational page linked at the end of this message.

-- The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese. If the original document is not in a supported language, provide a copy of both the original document and the translated document. The translated document must be signed and sealed or stamped by a government-certified translator or notary public."

Hello,

It has been over 3 months that a message for verification process was received. From then I have uploaded the required files, with last time 2 days ago. The required file was the Articles of Association of my company. So, the document that I have uploaded is the Articles of Association itself. Officially translated into english, which is an acceptable language. I uploaded it with the original document in one PDF. The file meets ALL THE REQUIREMENTS, but today I received again a message that informed me that the document was rejected with the reason "Invalid document". Of course, the reason is unacceptable, as my document is the RIGHT document as indicated. To mention that all my listings have become inactive, I cannot sell anything due to amazon's inability to handle such situations. This has a huge impact to my business and every time I contact them, the case is forwarded without any proper guidance and help, just with automated chats. I am frustrated with Amazon's support, I cannot understand why such a huge company has so inappropriate handling in support problems. Do anyone know a phone number in order to contact support? (As, the support team said that they cannot give me a contact number and I have to create a case and ask for a call back---I did it and OF COURSE NOBODY HAS CALLED ME BACK---.)

@Seller_hnDMgUKxMh1V4

@Seller_gAhPNiLrkfTcr

Thank you in advance.

Do what you think is right for you re. HMRC, but the online platforms have an obligation to report their sellers' earnings to HMRC and if HMRC think you have a tax liability they will come knocking; and I do speak from experience.

I am new to Seller and opened an Individual account. I want to sell one single item, my self-published book. I Add Product, put the book’s ISBN in the Category and fill in everything else required. It appears in My Inventory and I get an email saying it will be available for purchase in 15 minutes. But it never does. Seller helpdesk tells me my listing ’is not currently assigned to a product category, therefore is not searchable’. It tells me to complete the following steps. First go to Edit and select Product Identity and then fill in ‘Recommended Browse Nodes/Item Type Keyword’ BUT THERE IS NO PRODUCT ID to be found. Heldesk told me it is under Product Description… but when I click on that I get a message saying ‘Restricted Edit Permissions. As you are not the brand owner for this product…’ etc. It stops me filling out anything under Brand Description’, (It is my own self-published book but, when registered, Nielsen book registry automatically lists all books on Amazon.) Helpdesk then tell me, as an alternative, to ‘Toggle Advanced View’ BUT THERE IS NO ‘ADVANCED VIEW option to toggle. I am now on my 10th case with Help about this over two weeks and can’t get them to understand that it is not possible to carry out their instructions, despite sending screenshots to show I can’t fill out Product Details and there is no ‘Advanced View option. Please, please… can anyone else suggest anything and put me out of my misery?

Thank you Stillhere. I have opened 12 cases with the Help people trying to find out what I am doing wrong. That has not been mentioned once. Millions of people self-publish books. Most sell very few copies. Nor will mine.... so it would be ridiculous to register as a business with its monthly payments when I will probably sell, at most, 10 or 20 copies of my book. What do other people do?

The history of amazons platform, when a SKU being uploaded has an issue it will keep having the same issue regardless if you fix the issue

If they are new products and you can add X or similar to the one being rejected to create a new SKU the products usually then can be uploaded