There is no call me link, when I go to the link I saved before https://sellercentral.amazon.co.uk/performance/account/health/contact-us?formid=7953 it says not authorised to access.

If I use contact us and send an email it bounces back strait away to say "Can not contact us about account issues"

I can submit information to re-activate my account but every time I get a reply of "We do not have enough information"

Any ideas what I can do

====More information on my case====

I have not used my seller account in 10 years, When I logged in to my account it said it had been deactivated.

I clicked on "Contact Us" and the person I spoke to said they don't know why the account has been deactivated.

I was asked to supply ID which I did, I then was asked to attend an interview to show my id which I did and they said they will contact me in 2 days.

I waited 3 weeks. I used "Call me now" link to get an update and the person said they will chase for an update which I never got,

6 Weeks after attending the interview I submitted information to reactive my account, but it gets rejected with "We do not have enough information"

After submitting this information the "Call me now" link has disappeared for me and I have no way to contact support now. Any ideas what I can do?

I have just had an argument with Account Health over a listing that we have been given a violation on.

The item is a foil balloon, that we buy from Amscan for 37p

We was selling this for £2.79 which means that after fees and shipping, we make around 20p profit.

HOWEVER...

We are overpriced as amazon are selling this for 30p !!!!!

https://www.amazon.co.uk/dp/B079CHWLN9?ref=myi_title_dp&th=1

The account health specialist states they stand by amazons decision and we need to reduce our price to meet market place expectations.

Oh and to top it off, amazon Usually dispatched within 6 to 7 months so we could get these in time for Christmas. Didn't know 6-7 months was an acceptable delivery time frame?

These policies are becoming a joke...

we got one step further,

amazon support told us (after they consulted internally)

that the order was closed - but to remove it from our screens we needed to do a "dummy" despatch.

I asked how this would affect our metrics (vtr and late despatch)

given a case reference to refer to

asked for further assurance that any defect would be removed.

they eventually confirmed yes.

went to mark it despatched

and got an error - regardless of whatever date we choose - it says "we are currently experiencing difficulties with this tool"

so back to square 1 again.

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

Hi @Seller_XUNeUuvrQDpgP

Please someone take a look at my account as I am concerned as not winning the buy box

My featured offer is now down to only 4%

Account Health = Healthy

Inventory performance = 638

Before I was making sales and winning the buy box on these ASINs and more

Thanks

B09MTLF8L1

B00ENHNF4Y

B09XX3MN5G

B07H344Z3S

B07Q6CS576

B01DBFJZH4

B08DPMVM3D

B00XP62QMQ

B00LS9XORI

B08HJN6TMS

B0894HKHSW

B08CKTPPW2

B074GY15HN

Hi, we have been selling a kids swim vest (not a life vest) for the past 5 years in the UK. This year amazon removed the listing due to the reason below

Your case has been verified and it appears that the product you want to sell is not life jacket/ buoyancy aid related.

However, the item name and product’s description from the Detail Page are not corresponding with the product classification.

Therefore, in order to move forward with the approval process, we kindly ask you to update the title and the product’s description from the Detail Page by replacing/removing the keywords with the appropriate information in order to avoid further restrictions:

• life_vest_type

*Please remove this attribute

We appreciate your cooperation in this important matter.

You may have other statutory rights for redress including out-of-court dispute settlement.

I have tried but cannot remove • life_vest_type

i have deleted the listing and waited more than 24 hours before uploading via flat file but still has the • life_vest_type in the product details tab.

i have been going round in circles with amazon support for the past 13 days. They take 2-3 days to answer and the answer is just a cut n paste reply. i phone and they say they can't access the case.

Anyone know how to resolve this?

Thanks.

Hi Julia, this i has got ridiculous. 4 weeks and still unable to sell our swim vest. Business is on its knees.

Hi Folks,

Been trying to finish my sole trader account setup but seems to be a problem when it comes to Letter Of authorization. Keep saying random excuses:

1. We are contacting you as we are unable to validate the status of the signatory of the letter of authorization as a legal representative of the business, due to the reasons listed below.

OR

2. The document 'Letter of authorization' that you provided did not confirm that the primary contact person who is registered in Seller Central is a legal representative of the business.

when they have asked for this:

Letterhead of the company

LEGAL REPRESENTATIVE CONFIRMATION

The undersigned **name of Company here** (herein after, the "Company"), duly represented by (name, date of birth, and function) **add full name, date of birth, and function of the signatory here**, confirms that **add full name of the signatory of the letter of authorization and their job title/role here** is a legal representative of the Company.

Dated this:

Signed By:

I've filled this out as per seller central word for word and keep bouncing back this would be around 15 times now trying to tweak it a bit but still the same anyone recently experiencing the same problems

Please Help

Good afternoon,

Maybe somebody can help me here please.

Just got this email 3 hours ago after 4 weeks for my account to transfer from a Sole Trader to a Ltd Co.

'Thank you for completing your video appointment. We have completed our review and no further action is required on your part.

You are now eligible to sell on Amazon.com.

Thanks!

Sincerely,

Repeat Contact Management Team'

However my account selling privilges are still blocked.

Is this normal? How long does this normally take?

Cheers

Effective August 1, 2024, Selling on Amazon, Fulfilment by Amazon, and all other services currently supplied by Amazon Services Europe S.à r.l. (ASE) will be supplied by Amazon EU S.à r.l. (AEU). All agreements, policies, terms and conditions currently referring to ASE, including Amazon Payments agreements, will be updated to AEU. Additionally, all invoices issued by Amazon will be issued by AEU instead of ASE after August 1, 2024.

If your company is established in the UK, Germany, France, Italy, Spain, Netherlands, Poland, Belgium or Sweden, you will be invoiced by the AEU branch in your country of establishment. As a result, local VAT rules apply and and VAT will be charged on your Amazon fees. In the majority of cases, we expect that you will be able to recover this VAT through your normal VAT return process.

We recommend that you contact your tax advisor for more information on recovering VAT as per your country of establishment's local regulations.

If your company is not established in the countries listed above, you will be invoiced by the AEU head office in Luxembourg, and there will be no change to how VAT is applied on Amazon fees.

Note: This change doesn't impact your account access, listings, product pricing, customer reviews, selling services or the price of services.

For more information, go to Update to Amazon UK and EU seller services entity and VAT treatment.