NO HIR NO INFORMATION Customer Service Performance
Seller FulfilledFulfilled by Amazon
Order Defect Rate
Target: under 1%
0%
0 of 2 orders
60 days
N/A
Order Defect Rate consists of three different metrics:
Negative feedback
0%
N/A
A-to-z Guarantee claims
0%
N/A
Chargeback claims
0%
N/A
Invoice Defect Rate
Target: Under 5%
N/A
View details
Policy ComplianceHealthy
Account Health Rating
This rating reflects your adherence to Amazon’s selling policies. Learn more.
200
0 100 2001000
All issues
Suspected Intellectual Property Violations
0
Received Intellectual Property Complaints
0
Product Authenticity Customer Complaints
0
Product Condition Customer Complaints
0
Food and Product Safety Issues
0
Listing Policy Violations
0
Restricted Product Policy Violations
0
Customer Product Reviews Policy Violations
0
Other Policy Violations
0
Regulatory compliance
0
View all (0)
Policy violation warning
0
Delivery Performance
Seller Fulfilled
Late Dispatch Rate
Target: under 4%
N/A
Pre-Fulfilment cancellation rate
Target: under 2.5%
N/A
Valid Tracking Rate
Target: over 95%
100%
1 of 1 orders
30 days
View delivery eligibilities here
View details
Payment Policy
Funds are held while your account is deactivated. Refer to the notification at the top of this page to reactivate your account.
Account Health News
Set up account holiday settings over the summer New. 1 July 2024
Upcoming EU Batteries Regulation requirements for EPR 25 June 2024
More news
Manage your compliance
Product Compliance Requests
0
View all (0 Reactivate your account
We received your submission. Our evaluation is in progress.
Next steps
Check Performance Notifications for more information on your submission.
No further action is required from you at this time. You can submit new information below if any content is missing from prior submission.
Submit new information
History
Submission
1 July 2024 12:21 BST
Please read all the answer options and choose the most applicable one.
I do not recognise the other account.
Are you currently utilising (or have utilised in the past) any third-party
company service that would explain the relationship?
No
Other than you or your current employees, does anyone else currently have
access (or previously had access) to your seller account information?
No
Are you a victim of account compromise or identity theft, such as a stolen
credit card?
No
If you believe that there has been an error, submit an explanation of why
you believe we have incorrectly detected that you are related to or
associated with the other account on Amazon.
I really don't understand what the problem is with my account. Can you
please explain in more detail? I did everything according to Am... view more
When you say you have added to SFP Catalogue - what exactly do you mean?
Do you mean you have assigned the specific 'Nationwide Prime' Shipping Template to those items?
Do you then use Buy Shipping to get your labels via an approved carrier? And are you using correct service (Tracked24 if using Royal Mail for example)
Are you shipping on-time (same day for orders before 4pm)? (This is different from delivered target being on-time)
Have you chosen which weekend day you will ship? (you must ship on either a saturday or sunday)
If still struggling perhaps upload a screenshot of your 'General Shipping Settings' and one of your 'Nationwide Prime' template
Hi,
We have started the SFP trial but none of the listings are registering as sold even though I have followed the correct process to add them to the SFP catalogue.
I know the ASINs I have added have sold as they are some of our best sellers but the progress is not showing anywhere.
We have definitely met all the requirements like selling 90 items, meeting the delivery target and anything else required for the prime trial but again nothing is showing.
Did you have this issue?
Hello Sellers,
Having a healthy seller account is crucial for your success on the Amazon marketplace. The Account Health Dashboard provides an overview of your selling account's adherence to Amazon's performance targets and policies. Regularly monitoring and addressing any issues is essential to ensure uninterrupted selling privileges.
What is the Account Health Dashboard?
The Account Health Dashboard displays key metrics that Amazon uses to evaluate your account's performance, such as:
-Order Defect Rate: Measures customer experience with your orders
-Late Shipment Rate: Tracks your on-time shipment performance
-Policy Violations: Highlights any violations of Amazon's selling policies
How to Access Your Account Health Dashboard:
Menu- > Account Health- > Account Health
🟢Best Practices for Maintaining a Healthy Account:
📖Useful Resources:
Seller University : Understand your Account Health metrics
🎤Share Your Tips: How do you maintain a healthy seller account? What advice would you give to new sellers starting their Amazon journey?
Would you have any feedback regarding Account Health?
@Seller_XUNeUuvrQDpgP Thank you very much for your help. I found the notifications. I have done the video call, sorted the Mexico/US account and managed to get my UK account unlocked. To save me starting a new post, I was wondering if you would be able to assist with my next problem.
My UK account is now at risk of deactivation because I lost an A-Z appeal. I don't sell in large volumes, so only 1 problem has taken me over the 1% target. My buyer didn't receive their order, but I received no communication (until the A-z email). The courier lost my parcel, which I believe is an issue out of my control so I appealed, but the appeal failed because Amazon believe that the Yodel tracking number is invalid, but it is the correct tracking number. I have 100% valid tracking rate (plus the tracking number works on the Yodel website). Are you able to help me to re-appeal? Thank you.
Hello,
I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.
If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.
As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.
Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?
I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.
I was automatically enrolled in remote fulfillment with only Canada as an option. All of my US FBA listings are marked "inactive" with no stock when I check my Germany account.
When I checked the "Remote Fulfillment ASIN Status Report", it says this:
"There's an issue with your offer in the target store. To identify and fix the issue, go to the Listing Quality dashboard in the target store account. Once the issue is fixed, the offer will be automatically added to Remote Fulfillment."
How can I make all of my UK FBA listings active listings in Germany?
I've attempted to remove all listings multiple times but uploading a blank excel has never worked. I spent about 4 hours one day deleting about 30,000 products I accidently listed by allowing a third party supplier access to my amazon.
Little did I know, that I would have to do this across EVERY international Amazon site. I receive violation emails every day for products I have listed but set to zero. It's utterly ridiculous there's no simple "delete all" button. It took HOURS just to do UK listings.
You can now use generative artificial intelligence (AI) to create high-quality product listings that are automatically tailored to Amazon’s store.
To get started, simply go to List Your Products and use one of the following options:
The tool will then generate the product title, bullet point, and description attribute content that you can review and edit.
Before you publish generated content to the Amazon catalogue, we recommend that you review it thoroughly and ensure all product details are accurate.
Our generative AI tools are constantly learning and evolving. We’re actively developing powerful new capabilities to make generated listings more effective, and make it even easier for you to list products.
For more information on how to use generative AI product listing features, go to List Your Products and Add one product at a time.
I am listing a product in generic with no product id so when I try submitting my listing a message comes up ‘gtin exemption required, apply now’. I click on that and it takes me to another page which is blank, hence I cannot apply. When I check selling applications, it shows gtin exemption and says its approved. Makes no sense to me, as that message to apply for gtin exemption is there no matter what. I am so stuck.