Hello,

Thank you for contacting us with your grievance regarding the Amazon Payments Europe (APE) service. Amazon Payments Europe takes complaints seriously.

Amazon Payments Europe has looked into the matter and we would like to inform you that based on a review of your account and the information provided, we have concluded that we cannot verify the Value-Added Tax (VAT) establishment of the business in your selling account.

As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why did this happen?

The document that you provided is not acceptable for verification.

-----------------

Under Account Health:

We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.

So, is something wrong with the documents or what is happening?

difficult to guess what is going or what Amazon wants ( if they know)

@Seller_D59sukg3PflcJ

@Seller_u1AdBEcsHujAa

@Seller_z3k8APxGfbQEK

Amazon buy shipping doesn't insert any barcode number automatically,it is left blank,

the only way to get is by taking a note of it yourself from the printed postage label before you post it ,or as Brain says above,the proof of postage the post office provide you with once you hand it over their counter,

Or indeed if you haven't kept a note of it and there is a later complaint of non delivery and you want to check the barcode you can do a reprint of the amazon label to check it (assuming it's not too long ago and is still available for reprinting)

Hi, getting a new PC up and running for order processing.

I am trying to find the download for the automated label printing app that allows labels to print automatically after you have purchased shipping under Manager Orders. I think it was called Print Connect or similar?

Any help with where to find the download / install option much appreciated.

DH

Hello, I just started to build my store on amazon and upload my products, and I got deactivation of my account. Here is their latest message to me after my appeal. About. 2 years I tried to open seller account using different emails but it was unsuccessful and I thought Amazon removed/cancelled those accounts. I never had a chance to build any store using those emails because they were never opened successfully. I now opened a new account successfully and started to build my store. I am not sure what to do. Please, help!!

You have been found to be related to an account beginning with L.....

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.

How do I send the required information?

Please click on the View Appeal button on the Account Health page and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct".

You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,

Amazon.co.uk

Sincerely,Seller Performance TeamAmazon.co.uk

You've probably left the 'List Price' field blank. Put the MSRP in here.

Today's more confusing updates from Amazon:

Notification 1:

"Thank you for your message regarding your dissatisfaction with Amazon Payments Europe (APE) service. Amazon Payments Europe takes complaints very seriously.

Amazon Payments Europe has reviewed your request and we would like to inform you that we have received all the necessary documents from you to verify your EU branch for VAT purposes.

We will contact you once we have completed the review or need more information. We cannot give you an exact date, but our team is working hard to complete the review as quickly as possible."

And with a few hours difference:

Notification 2:

Account Block

Your selling privileges in Germany have been deactivated and you may no longer sell on this marketplace based on instructions Amazon received from German Tax Authorities. You are no longer allowed to use our Fulfilment by Amazon (FBA) service in connection with Amazon and all of your FBA items are seized and may not be sold or returned until your debts are fully paid. Your listings have been removed.

If you have funds in your Selling on Amazon payment account, they will be available once any amounts for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer by Amazon Payments Europe S.C.A.

Why did this happen?

Amazon was approached by the German tax office Finanzamt Berlin International with regard to Value Added Tax (VAT) debts concerning your Marketplace sales in Germany. We are currently informed about open debts in the amount of 7.031,21 EUR. In the email you received, you could find the garnishment order which states the amount in question and includes payment details of the tax office at the bottom of the document (name of the bank, IBAN, BIC).

First, finally, your Amazon KYC team admits the obvious, that we are EU-established for VAT purposes, and coincidently, at the same time, they received a notification from the German TAX authorities that we owe VAT.

When we have not received anything from the German tax authorities about it, and trust me, when you owe VAT in Germany, you get INSTANT notifications from them. On top of that, we have provided them ALL our EU VAT returns to Amazon, including German ones, with ZERO VAT liability.

So, why did Amazon "receive" this supposed-to-be VAT liability of our EU-verified company when Amazon is not responsible for remitting VAT on our behalf??????

@Seller_gAhPNiLrkfTcr @Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuHCan you please investigate what is finally going on with this mistreatment of our Account by Amazon?

Thank you very much!

Apart from the initial letter containing your UTR when you registered as a sole trader with HMRC I dont think you can get another more recent letter.

Are you sure its the date on the UTR letter Amazon are complaining about? You will also need to provide proof of address and these details need to be on letters dated within last 3 months usually. Or perhaps Amazon need see proof of your last tax return.

HMRC website:

Find your UTR number

You get a Unique Taxpayer Reference (UTR) when you:

register for Self Assessment

set up a limited company

It’s a 10-digit number. It might just be called ‘tax reference’.

You’ll get your UTR by post 15 days after you register. It takes longer if you live overseas.

You can usually see your UTR sooner in your Personal Tax Account or the HMRC app.

Yeah this is frustrating, I had 300+ books stranded and had to go back in and individually re-list them.

The worst part of this for me, is I have written my own software to list books (We list around 200+ a day on average), but the API hasn't been updated to be able to upload to this new field !!!

Question though, does this need to be done once per asin if it's now a required field? IE if someone selling the same book populates it, you dont have to?

Hello,

I'm using SP-API to make integrations with our service platform. So far I've used the static sandbox request responses to develop the main business logic/flow. I want to test the implementation in an actual case.

I want to add a product, then add an order from Amazon end. Then I want to get those orders using SP-API onto our platform. How can I test it by actually adding a product through Seller Central and then adding a test order the same way? Is there a way to do this?

Thanks

NO HIR NO INFORMATION Customer Service Performance

Seller FulfilledFulfilled by Amazon

Order Defect Rate

Target: under 1%

0%

0 of 2 orders

60 days

N/A

Order Defect Rate consists of three different metrics:

Negative feedback

0%

N/A

A-to-z Guarantee claims

0%

N/A

Chargeback claims

0%

N/A

Invoice Defect Rate

Target: Under 5%

N/A

View details

Policy ComplianceHealthy

Account Health Rating

This rating reflects your adherence to Amazon’s selling policies. Learn more.

200

0 100 2001000

All issues

Suspected Intellectual Property Violations

0

Received Intellectual Property Complaints

0

Product Authenticity Customer Complaints

0

Product Condition Customer Complaints

0

Food and Product Safety Issues

0

Listing Policy Violations

0

Restricted Product Policy Violations

0

Customer Product Reviews Policy Violations

0

Other Policy Violations

0

Regulatory compliance

0

View all (0)

Policy violation warning

0

Delivery Performance

Seller Fulfilled

Late Dispatch Rate

Target: under 4%

N/A

Pre-Fulfilment cancellation rate

Target: under 2.5%

N/A

Valid Tracking Rate

Target: over 95%

100%

1 of 1 orders

30 days

View delivery eligibilities here

View details

Payment Policy

Funds are held while your account is deactivated. Refer to the notification at the top of this page to reactivate your account.

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We received your submission. Our evaluation is in progress.

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Next steps

Check Performance Notifications for more information on your submission.

No further action is required from you at this time. You can submit new information below if any content is missing from prior submission.

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History

Submission

1 July 2024 12:21 BST

Please read all the answer options and choose the most applicable one.

I do not recognise the other account.

Are you currently utilising (or have utilised in the past) any third-party

company service that would explain the relationship?

No

Other than you or your current employees, does anyone else currently have

access (or previously had access) to your seller account information?

No

Are you a victim of account compromise or identity theft, such as a stolen

credit card?

No

If you believe that there has been an error, submit an explanation of why

you believe we have incorrectly detected that you are related to or

associated with the other account on Amazon.

I really don't understand what the problem is with my account. Can you

please explain in more detail? I did everything according to Am... view more