We've now sent them 4 emails and had no reply at all. We included our merchant token in each one and explained the critical situation we're in.

Beyond frustrating!

we face same issue last week we requested via email provided and requested to extend to next year stating issue with cash flow .After 3 days we got email for extension till 2025 was accepted now we can get money as normal.

Send them email and tell them your situation and they will sort this for you .

Hello,

I'm actually hoping someone from Amazon sees this message. We had a business that was unfortunately destroyed by the combination of covid, brexit and the cost of living crisis, and it had to be liquidated. We set up a new business that bought some of the assets from the liquidator, and where we're not doing anything nearly as big as we did previously we have started to sell on Amazon again via our new business. However, no matter how many times we ask Amazon to shut down that old account, nothing happens. We are nervous to start scaling our new business for fear of the old one being linked to our new business (which they have already done!) and if the old one is deactivated or suspended that it might cause our new one to also be suspended or deactivated for not doing some duty or another any control over it anymore), and for Amazon to then suspend or deactivate our new business due to there being a link between the two businesses.

Is there someone from Amazon who can tell me what I need to do to get that old business shut down once and for all? I've gone through the steps in the help to shut down the account. All requests are either ignored or marked as transferred, but nothing is ever actually done.

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK

The liquidator has also written to Amazon and provided me with a digital copy of the letter, but still nothing is done and the account continues to loom over us. I am able to provide this letter, but can't post it on a public forum.

The Merchant Token is AS0ITQ3NPQKFO.

Can one of the Amazon people above help me please? Last year our new business was suspended over the most critical 3 weeks of Christmas because of the old account, and it caused us enormous financial difficulty because of it. Can't go through that again, and too nervous to scale in case we invest and then can't shift that stock due to suspensions.

Thank you,

Leanne

A customer left a 1 star negative review on the wrong item against my shop, i dont sell the item they left the feedback on

Short story with Amazon is they wont remove this feedback as it represents the buyers feelings on the item, even though they didn't buy it from me

Are there any options I can try next as this goes publicly against my store and has affected my store KPI ratings?

@Ezra_Amazon

@Jessica_Amazon_

@Winston_Amazon

As we know listings are being removed by the Amazon BOT every day, very often for no reason at all, however this is the best one yet, a computer mouse listed in, Keyboards, Mice & Input Devices >Mice

It is going to be removed unless it is moved to the SEEDS and PLANTS category, couldn't write the book! Come on Amazon, do better.

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 7/1/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon's policies.

ASIN: B0795X2KWW, SKU: QP-B9B0-V294, Title: 5 Button USB Optical Scroll Mouse with Built in Calculator Key Pad

Why is this happening?

This product has been identified as a live plant or seed product that is listed outside of the SEEDS_AND_PLANTS or PLANT_SEED categories. Please update the product_type attribute to either SEEDS_AND_PLANTS or PLANT_SEED values as a path to reinstatement.

This HAS to stop, look at the latest for pens, they want it in PLANTS and SEEDS category,

Can a moderator PLEASE look at this and see what is happening, this is my 15th this morning.

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 7/1/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon's policies.

ASIN: B001CDCWRS, SKU: S0-WIF5-ALVN, Title: Paper Mate Flair Porous-Point Felt Tip Pen, Medium Tip, 2-Pack, Red (8422452PP)

ASIN: B08NRF4GCT, SKU: 9S-7X1T-8GSO, Title: evekare Grab Bar Concealed Screw 18" Matte Black 304 ADA

ASIN: B0CH1HYT1M, SKU: RX-W1JN-MWNJ, Title: Sharpie Fine Point Permanent Marker Banana Clip Yellow 12 Pack

ASIN: B0CH1HYT1M, SKU: 56-E55D-T3Z0, Title: Sharpie Fine Point Permanent Marker Banana Clip Yellow 12 Pack

Why is this happening?

This product has been identified as a live plant or seed product that is listed outside of the SEEDS_AND_PLANTS or PLANT_SEED categories. Please update the product_type attribute to either SEEDS_AND_PLANTS or PLANT_SEED values as a path to reinstatement. If you are unable to make the necessary changes, please work with Seller Support to change the category classification for your ASIN and then please apply for reinstatement. It is against Amazon policy to list live plant or seed product outside of these categories. For more information, see the help page at https://sellercentral.amazon.com/gp/help/external/help.html?itemID=201737480&language=en-US&ref=efph_201737480_cont_200164330.

My little pieces of experience with this "new" DD+7 system (coming onboard with it in January as a new seller, so I did not know anything different). I did and still find it hugely frustrating however things have got a little more predictable these days.

It will overall depend on how your sales come in and what you send them by and what you say they will be sent via! We use Amazon Shipping Automation with Royal Mail 48.

What we did notice is if we shipped via 1st or 2nd Class it didn't make any difference to when we got paid, it was the shipping estimated date that was used. We have since switched to using Royal Mail 24 / 48 (alongside Tracked 24 / 48 when needed), and as long as we do this via their Amazon Buy Shipping, the payments seem to be based on the actual dates they are delivered, which is usually faster than the estimated. Therefore we've really seen things really improve in terms of the speed of payments (8-9 days vs 2+ weeks) and are usually paid daily now but there is still huge room for improvement!

Overall I think it needs a rethink fast before it makes a really negative impact on sellers, they are officially the worst payers compared to the other three marketplaces we're on, and it's rather disappointing. I would love to see some rethinking on this policy, given sellers such as ourselves refunded just 2 orders < £5 in 1,000s over the past 6 months. It doesn't make much sense to have such a blanket policy like this for small businesses, but that's our opinion anyway!

I normally withdraw money once a week, I just checked and I have funds in my account, also a reserve.

Example I have 20k, deferred 8k, available 12k

However the request button says 0.00 and not 12k

In the drop down is it says now or settlement date, its set to now.

So I dont understand why I can't take the money? Glitch?

For some reason all my orders from the last 2 days have gone into deferred transactions and the reason being "Delivery date policy"

Any ideas please?

I believe that this is the end of our Amazon account but before we give up I thought I would reach out here in the hope there is something that we have missed.

Background

We have sold on Amazon since 2014 mainly video games, mostly our own stock but over the years we have also had agreements with suppliers who will ship directly to the customer. We have had the usual problems that we see on the forum all the time but never had account suspended.

On Thursday I logged into find our account had been deactivated, with the below message. It relates this product:

ASIN: |B07FF4YQQK|

Brand: |SONY-PLAYSTATION|

Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We leveraged a combination of automated means and expert human review to make this decision. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect.

It seems the product was created on Amazon (Not by us) with the wrong brand. We did list the item as it was sold by one of our suppliers but we never sold one and as far as we can see has not been listed or stock by us for years. The product is not on Amazon any longer. We often receive notifications about violations and always accept them and then remove the product as we list a lot against items already in the catalogue. In searching though emails we found an email on 20/04/2024 saying the listing had been deactivated as it infringes on the copyright of others

It seems the mistake we made was on this one appealing. We replied that the item was clearly incorrect but we did not create and the brand needed to be changed

After that on 4th April We received this message and as there was no listing and we didnt want to ever sell it again we felt that was the end of the matter until we were told our account was deactivated due to that product.

Hello from Amazon Selling Partner Support,

We understand your concern regarding your ASIN B07FF4YQQK. We sincerely apologize for the inconvenience this may have caused you. Rest assured that we'll help you in this regard.

We were unable to find a listing for product ID B07FF4YQQK. Please create a new listing by adding a product to your inventory.

To add a product to your inventory by matching it to an existing listing, follow these steps:

1. Select “Add products” from the “Catalogue” drop-down menu.

2. Under “Find your products in Amazon’s catalogue”, search for the product that you want to sell.

3. Once you locate the product, click “Show variations”, if applicable.

4. Select a condition.

5. Click on “Sell this Product”.

6. Enter your offer information in the provided fields.

7. Click on “Save”.

If you’re unable to locate your product in Add a Product, you can create a new product listing.

We understand that this is not the outcome that you are expecting but we appreciate your outmost patience and understanding.

We have tried appealing, stating that we accept we got this wrong, but we keep being asked for an invoice / supply chain we cannot provide. We tried reaching out to managingdirector in the hope we could explain the situation to a human and that this seems an over-reaction but no one has replied. Having read the forums over the years I assume this is the end for our business but it seems unfair after 10 years of selling.

Is there anything else I can do?