I cannot contact Amazon in any way. My emails are not being returned. I can't make a phone call. I can't open a case. I have been a victim for 1 year. Nobody helps me. I have money left inside. I am now bankrupt. I lost everything because of Amazon. I have never seen such a careless platform before. It hurts now. I'm thinking of committing suicide. If I can't solve this situation, that's my only option.
Dear Amazon Account Specialist and Seller Performance Team,
I hope this message finds you well. My name is ALI OSMAN OZOGLU, and I am writing to urgently appeal the delete placed on my Amazon seller account (Account ID: ALSR3Z35BI019) on July 3, 2023, due to a "Returns and Refund Policy Violation Notification." I have received a notification stating that my account North America Marketplace is now deleted
Summary of the Situation:
Date of Restriction: July 3, 2023
Reason for Deleted: Returns and Refund Policy Violation Notification
Efforts to Resolve:
Hundreds of defense emails sent with detailed explanations and supporting documentation.
Multiple phone calls to Amazon service with similar assurances.
Despite these exhaustive efforts, my account remains restricted, and I have not received adequate responses or resolution to my issue. The promises made by your representatives have not been fulfilled, leaving me frustrated and significantly inconvenienced.
Request for Reconsideration:
I respectfully request a thorough review of my case and the immediate reinstatement of my North America Amazon marketplace. I assure you that I have always intended to comply with Amazon's policies and have taken steps to address any misunderstandings or errors that may have occurred.
Supporting Information:
Account Details:
Name and Surname: ALI OSMAN OZOGLU
Company: OZOGLU LLC
Store Name: OZOGLU STORE
Merchant Token ID: ALSR3Z35BI019
Phone Number: +905312892156
Given the significant amount of time that has passed and the lack of resolution, I kindly request that this appeal be escalated to a higher authority within the Amazon support team who can take immediate action. The continued restriction of my account is causing undue hardship and impacting my ability to use Amazon's services.
Conclusion:
I trust that Amazon values its customers and their satisfaction. I am hopeful that this appeal will prompt a swift and fair resolution to my account restriction. I am more than willing to cooperate further and provide any additional information required to facilitate this process.
Thank you for your attention to this urgent matter. I look forward to a positive response and the prompt reinstatement of my account.
Due to this suspension, my money remained in the Japanese marketplace and the UK marketplace, as other marketplaces were also suspended. That's why I went bankrupt. Banks initiated enforcement proceedings against me. I lost my entire existence, everything.
Sincerely,
ALI OSMAN OZOGLU
+905312892156
ALSR3Z35BI019
Suggestion
Try the Amazon Seller app. Go into “Manage Orders”, search for your order.
Go into the order them at the bottom, evdots and “More”.
Do you have a refund option there?
Hello,
Thank you for contacting us with your grievance regarding the Amazon Payments Europe (APE) service. Amazon Payments Europe takes complaints seriously.
Amazon Payments Europe has looked into the matter and we would like to inform you that based on a review of your account and the information provided, we have concluded that we cannot verify the Value-Added Tax (VAT) establishment of the business in your selling account.
As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
Why did this happen?
The document that you provided is not acceptable for verification.
-----------------
Under Account Health:
We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.
So, is something wrong with the documents or what is happening?
difficult to guess what is going or what Amazon wants ( if they know)
@Seller_D59sukg3PflcJ
@Seller_u1AdBEcsHujAa
@Seller_z3k8APxGfbQEK
Dear @Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP
I trust this Message finds you well.
I am reaching out to address a critical issue affecting our business on Amazon. Over the past 2 weeks, we have experienced a drastic decline in sales, plummeting by 90%. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0% and on the seller app, the featured offer eligibility appears to be "NO" as shown in the screenshot attached.
This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.
We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.
Customer returned an unwanted/no longer required order to us.
the returned item was the (delicate) retail packaged item with a T48 shipping label stuck on it,
no outer shipping carton or protective packaging.
and it obviously arrived back to us damaged/squashed/unfit for resale
the customer said they were told that the store staff would package and label the return for them
and has sent us the supporting information from the amazon shopping app.
which at the top does say that - but then has conflicting information below.
can someone get this urgently fixed - it would explain why we and other sellers have an increased in unpackaged returns.
Customer was not refunded on first scan - so we cant make a safe-t claim unless amazon issue the refund.
if we send the refund then we cannot claim.
@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN
can someone take a look at this for us.
(I have opened a seller support case on case id 9927201012 which has the customer's order number in it)
Hello Sellers,
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quick update
given some of these following responses from seller support
"
I understand you are reporting incorrect return instructions appearing in Amazon shopping app.
Please note that Selling Partner Support doesn't handle inquiries about the Amazon Shopping App.
The Amazon shopping app is an app for customers to buy products on Amazon. The Seller App allows for sellers to list their items on the Amazon Shopping App.
Any concerns about how a product listing looks on the Shopping app or how to buy products, needs to be referred to the Customer Service team :
"
"I understand you are reporting incorrect return instructions appearing in Amazon shopping app.
We can assist with errors in the PC platform; we are unable to investigation any anomaly in the application since this is not app support.
"
Otherwise told to contact the carrier with regard to damaged items. - But it wouldnt be damaged if Amazon hadnt given the customer incorrect return instructions.
Amazon won't remove the feedback (I agree it should be possible to do all this on the mobile app). But amazon are unlikely to see things like this as a priority to fix, as the number of users it impacts is in the minority (and it doesn't really impact buyers - who amazon will of course care about more)
To be honest, easiest thing to do, leave a factual response. I know it won't help with the rating - but unless the customer can get to a device that allows them to remove the rating - its the best you can do.
Dear @Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP,
I trust this Message finds you well.
I am reaching out to address a critical issue affecting our business on Amazon. Over the past 2 weeks, we have experienced a drastic decline in sales, plummeting by 90%. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0% and on the seller app, the featured offer eligibility appears to be "NO" as shown in the screenshot attached.
This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.
We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.
Thank you for your prompt attention to this matter.
I am following the use case guide for SP feeds.
I am able to create a document and upload XML to it without problems.
However I am unable to use the createFeed (POST /feeds/2021-06-30/feeds) endpoint. I am sending what should be a valid body, and I have proper header, but I am still getting 403. Any help what am I doing wrong or which permissions am I missing?
curl --location 'https://sellingpartnerapi-eu.amazon.com/feeds/2021-06-30/feeds' \
--header 'x-amz-access-token: (token which worked to create document)' \
--header 'Content-Type: application/json' \
--data '{
"feedType": "POST_ORDER_ACKNOWLEDGEMENT_DATA",
"marketplaceIds": [ "A1PA6795UKMFR9" ],
"inputFeedDocumentId": "{feed I got from createDocument}"
}'
And the error message I get is not super helpful:
{
code: 'Unauthorized',
message: 'Access to the resource is forbidden',
details: ''
}