Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.

You are receiving this email as at least one of your business orders was not delivered within business hours.

Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as

1. Packages lost in the premises

2. Theft or loss due to package being left in an insecure location

3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises

4. Large and heavy packages being left at the incorrect receipt station

To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)

If you link your RM account then you can't buy 2nd Class Large Letter on account through Buy Shipping you can only buy 2nd Class Large Letter at public prices.

So I don't think this will be the way to go if you are looking at using 2nd Class Large Letter.

The service code in click and drop is CRL48 for Royal Mail 48.

Royal Mail 48 is really for VAT registered sellers as to make it cheap you have to claim back the VAT.

Presently 2nd Class Large Letter is a penny or so cheaper than Royal Mail 48 for 100 gram/250 gram large letters. When the price rises for 2nd Class account post happens in July then Royal Mail 48 is significantly cheaper.

If you link your RM account you can buy Royal Mail 48 through Amazon Buy Shipping.

It does say there working on it but there's no update at the moment? that looks like a pretty general / generic email to me, it's not staying thank you for providing the documents, we will process your refund soon as possible this may take 4-8 weeks. I'm wondering what responses others were given when they requested theres. Also i've already had to wait a month before i can request it for what reason?

Yes i am aware the exemption ends in August.

Hi,

So in march i applied to be exempt from paying VAT on seller fee's as im not VAT registered and have been incorrectly charged since opening my account, that was granted and in the response from seller support i was told

''We are glad to inform you, that you have been updated in our system as VAT exempt on Merchant and FBA Seller Fees as of 7th Mai, 2024.

If you wish to request refund of any previously charged VAT, please contact us any time after 16th June 2024, referring the original Case ID 9764898132 Please also note, in order to refund you all the overpaid taxes we require the tax returns for all to be refunded years, please provide them in your new Case after the 16th June''

So i waited until the 16th of June to request my refund, opened a case and sent all my tax documents and requested the refund, this is seller supports response below. They havent given me a definitive answer saying yes my refund is being processed, im told there's no update and to be patient? It doesn't look like amazon wants to give the refund judging by this email, can anyone please advise, is this the response you recieved when you requested your refund?

Thanks

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Hi All

I currently sell a brand on Amazon owned by my Uncle. He has separate amazon account where the original listings were created but hasn't sold for last few years. He keeps the account open because we were worried the listings might disappear and wanted to have option to sell again. The brand is registered and my account is admin on the brand so I have access to a+ etc. He now wants to fully retire and sell me the brand/trademark. As he still pays £30 a month account fees.

1. I am worried if deletes his account the listings might disappear also. I assume they are stored in the brand registry so can someone assure me the listings will still be available and active on my account?

2. If I do buy the trademark do I tell brand registry about the change and move from admin to owner or is that not possible is admin the most I can be? If he deletes his account will the brand pass onto me in brand registry automatically or is there going to be some unforeseen issues?

Ich bin ein Verkäufer mit Selbstversand und versende meine Bestellungen weiterhin. Ich muss mich jetzt mit vielen After-Sales-Problemen des Käufers befassen. Ich kann E-Mails von Käufern erhalten, aber nicht auf Nachrichten von Käufern antworten. Ich brauche Hilfe.

Translation:

"My account has been suspended and I am in the process of clarifying my information to appeal.

I am a self-shipping seller and continue to ship my orders. I now have to deal with many buyer's after-sales problems. I can receive emails from buyers, but I cannot respond to messages from buyers. I need help."

As this is the UK forum please post in English or post on the German forum

Go into the order and click the buyer name alongside Contact Buyer, or

Go into Messages, click "Response needed", click reply

If all else fails, contact Amazon Seller support

Hello,

I'm seeking advice from this seller forum regarding a persistent issue with my Account Health Rating (AHR). Over the last two months, my AHR has been dropping by 4 points every week or 10 days, despite having no policy violations and all performance metrics being within acceptable thresholds.

In April, my AHR was 320, but it has now fallen to 272. I've contacted the AHR specialists multiple times, but they consistently tell me it's beyond their scope and to reach out to Seller Central. Seller Central, however, can't identify any reason for the drop. I feel like I'm being passed back and forth between the AHR specialists and Seller Central, with each providing different explanations.

One representative suggested that the drop was due to my MFN orders for 180 days decreasing from 1700+ in April to 1500 in May, even though my total orders (FBA + MFN) in May were higher than in April. Additionally, I have a compliance request where I've submitted an appeal three times to close a listing that we've had no intention of selling for over a year, yet it still appears on my dashboard.

I have screenshots documenting the changes in my AHR every 10 days. If this decline continues, my AHR will soon fall below 200. I need advice from the forum on how to resolve this issue with Amazon. Any insights or suggestions would be greatly appreciated.

Hello thank you for your reply, I just want to understand does it take sales volume as MFN + FBA.?

Seller central representive told me it is only MFN and your MFN droping so your AHR dropping. I am really concerend as many sellers only have FBA. Over last 6 months we have changed in strategy and we do more FBA than MFN. Please let me know if have any insight on it.

Regards