Thankyou, yes I did and I attached copies of about 10 post labels that they said had invalid tracking and copied the FAQ into the reply, so to say the least I was a bit surprised

Hi, I am letting people know that Amazon have changed their policy on Royal mail 2D Bar codes i.e Royal Mail scanned on delivery. Sometime ago I raised this with Amazon that all our packages have "valid tracking" but Royal mail only scan about 80% and was told not to worry as Amazon are aware and will disregard if when needed we provide valid tracking proof. ie we sent them copies of the delivery label. Well that has changed. Last Friday some listings were deactivated and I had to provide the appeal which I did as usual, but this time it was turned down After a long conversation the result was we either change to a different post method (which would add about £1.00 to the cost and on cheap items that is a big percentage) or buy the same service from Amazon!

I am uncertain what the motive behind this is, to be competitive we will need to buy postage from Amazon? What I tried to explain is that as far as the customer is concerned there will be no improvement Royal mail will continue to fail scanning packages. In addition as we use 3rd party software to process all orders, will it be more difficult? Will Amazon then get details of my orders from Ebay and our own website? I think this stinks and anyone using Royal Mail 24 / 48 (CRL) should take note. Short term we will change to Royal Mail Tracked and accept less orders, longer terms we may have to buy shipping from Amazon, but before we do we need to consider the pros and cons

You don't have to be VAT registered to use FBA unless you aren't established in the UK.

The revenue calculator is set to the default of a seller being VAT registered so it assumes VAT at 20% of sale price and no VAT on fees. In reality for non-VAT registered seller they can set the VAT rate to 0 but will have to manually add 20% onto the fees.

I have a quite simple question, but apparently it's too difficult for customer service because they haven't been able to answer my question for a week and when they answer it's pointless, e.g. to sell on FBA I have to be VAT registered. I am a sole trader, not VAT registered for 9 years, my income is less than the VAT limit. I understand that the fee is 15.3% DIY, that there is a transport fee, and what about the rest of the fees? I compared the revenue calculator between FBA and my warehouse and I don't know why it says estimate VAT 20%, does it mean that Amazon will automatically collect VAT on the sale? I know that I pay VAT on all fees. Can someone explain fee, VAT etc.?

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

I think we have to face different issues; one is the bots that change category, and then you have a set of candles under sports - golf etc. The other issues is sellers who create listings without thinking. My favourite has to be those that copy the text of the wholesaler's product page including things like:

"this wholesale product comes in a cartoon of 24 units",

"check our website for other similar products that your customers will love"

"EAN 52098900938942"

"Thinking of visiting our showroom? Drop us a line and you will get a 10% discount"

"assorted colours and sizes in each cartoon"

"This Purchase is 24 Units "

"RRP £24.99"

We always have to be careful where we list our offers as the risk of having returns is very high if there is misleading information, some customers also try it on at the first occasion. I am expecting a A-Z any minute now as a customer complained that she got only one pack when in the listing there is a photo with three packs. The title and description are ok this time, they clearly state it's ONE pack but still.. I told her to return it if not happy but she wanted a refund and keep the item

Thank you Stillhere. I have opened 12 cases with the Help people trying to find out what I am doing wrong. That has not been mentioned once. Millions of people self-publish books. Most sell very few copies. Nor will mine.... so it would be ridiculous to register as a business with its monthly payments when I will probably sell, at most, 10 or 20 copies of my book. What do other people do?

I am listing it as New. You have got me a bit confused by the two Individual options. l have an Individual selling Plan where I do not pay the £30 a month fee. When I look at Settings Account Info it says I am registered 'Sell on Amazon: Individual.' I had to provide items for verification. I only want to sell the one, self-published book! The selling guide for an Individual selling plan mentions that you can sell new items .... and there is no VAT on books in UK. Thank you JillyB for trying to help. After two weeks trying, I am at the end of my tether.

Amazon, in their wisdom (!), gave two totally different things the same name ie. individual. We have been complaining about this for years as so many new sellers do not understand the difference.

There is the Individual seller account (the legal entity) where you can ONLY sell off your own second-hand, used items, and not new items, and then there is the Individual selling Plan, which you say you have, as do not pay the £30 a month fee.

Yes, you can sell new items on the individual PLAN, but not with the Individual Seller ACCOUNT.......but as you are presumably selling your book for profit you DO need to be registered with HMRC as self-employed, as explained in my previous post.

I am guessing that your verification went through quite quickly ? - if you only applied for the Individual seller ACCOUNT. Setting up a Business Seller account takes longer as they have to verify your business info as well as your personal ID info. What did you have to supply for verification - if they only asked for personal ID details (bank, utility bill etc, then you do not have a BUSINESS seller account.

You do NOT have to be VAT registered, but you DO have to be registered with HMRC to sell for profit - as you say there is no VAT on books.

Its been pulled from several sources and outside links are banned on Amazon anyway.

My advice is to ask your accountant to check.

But - VAT is not applicable to goods exported and Amazon are the deemed supplier for VAT purposes only. So anyone (who is not UK established) selling something at £12 on UK site, then Amazon is the deemed supplier. You actually sell to Amazon at £10 and Amazon sells to customer at £12 and sends £2 to HMRC.

Your sale is £10 (VAT not applicable as an export) for accounting purposes.

The fees on invoice is my understanding of the recent changes Amazon are making on 1st August here you will be invoiced from an office in same country where you are established. And just like any invoice for goods/services Amazon will be adding VAT at the rate your country specifies.

This is certainly the way eBay are doing it and have been doing it for several years. But this is Amazon so they may do it differently but it is my understanding.