Hi,

I have received an email that is either genuine or a very good fake, with the title "Email - Action Required: Amazon seller account review". It wants me to click on a link and answer some questions to arrange a virtual video call to confirm my identity, which I am happy to do, but I would like to confirm that the email is genuine before I input my merchant token etc.

I can't see anything within my seller account to indicate that this email has been sent, and the email also says that "Your Amazon selling account has been deactivated ", but there is no indication of this either, which makes me think the email may be a good scam.

Whenever I have used seller chat (for other issues), the replies that I get have been unhelpful and inaccurate (to be polite), and I see that the help that people get is on here is great, so that is why I am asking here first. Could an Amazon mod please take a look at my account and let me know if this email is genuine?

Also, if any Amazon sellers think that the email sounds genuine, do you know how long I might have before my account is actually deactivated?

Thank you very much

@Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

Full email below FYI:

Dear Seller,

selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.

Why is this happening?

We have reviewed your account and would like to confirm your identity.

How do I verify my identity?

To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.

After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

We’re here to help.

If you have any questions, contact Selling Partner Support.

Hi,

I received he following email from Amazon.

Beginning 24 July 2024, these products must have a Transparency 2D barcode or serial number barcode in order to be listed on Amazon.com and dispatched to Amazon customers. You are responsible for ensuring that a Transparency 2D barcode or serial number barcode is on each of these products before dispatching them directly to customers.

I sell products and ship by myself as I am not registered as FBA.

Need advise.

Thanks

Although you can earn up to £1000 in any tax year before you have to register with HMRC as a sole trader and by the sounds of it, the OP doesn't expect to make that much in a year if they only expect to sell 10-20 copies of their book.

From Gov.uk "Who must send a tax return ; you were self-employed as a 'sole trader' and earned more than £1,000" 6/4/24

Exactly the same has happened with me

This time i tried adding a different card, im now unable to add a card for 24 hours.

I have prime orders than need dispatching today and am unable to do so due to being locked out of amazon. I have opened a support case and they have been no help at all

Now my prime orders will not go in time and we will end up losing our amazon prime badge due to no fault of our own. Not really sure where to go from here?

Has anyone found a solution to this?

The error message prevents me from accessing my seller account, which means I can't see or process any orders which means my account will be at risk of deactivation.

I have tried to add a new charge method as my old card is no longer valid.

I have tried two different cards and still get the same error message. THERE WAS A PROBLEM. PLEASE CHECK ALL DETAILS ARE CORRECT.

All card details ARE correct, name spelled correctly, number, expiry date (which expires in about 9 months, not 6 or under). amazon have my same address as a bank.

I try several times until I can't try until 24 hours due to security reasons.

I have opened several cases with Amazon and no resolution. I have been told I need to verify my old card - I can't do as the bank account no longer exists.

I have been told get a Credit card instead.

Other Amazon reps have talked me through the process to add new charge method which I have already done so many times and the same happens. Error message appears.

I have screenshotted error message and I am getting nowhere!

Has anyone found a resolution to this? Please help, so frustrated

I kid you not, item delivered at 11:32 this morning, buyer filed an AtoZ claim at 12:01, I refunded seconds later, AtoZ granted against me?!

Amazon = incompetence personified.

Even though i have explicitly stated in numerous emails and phone calls to various departments and email that, i have no intention of wanting to start re-selling on amazon, therefore the appeal process of reinstating my seller account doesn't hold. I simply would just like my funds reimbursed, the funds have been put on "reserve" regarding transaction that occurred 2 Years and 7 Months ago.

In summary, based on the guidance from Amazon's Health Account Specialist employer and confirmations from other Amazon employees, the prolonged withholding of my funds, exceeding £3,000, is unjustified. This is exacerbated by the fact that no chargeback claims, A-Z guarantee claims, or disputes have been filed by customers in the 800+ days since the funds were initially reserved. The prolonged withholding of these funds, coupled with the severe financial strain and the consequential impact on my mental health condition, makes it imperative that an immediate and favourable resolution is reached.

Given the clear guidance from Amazon's account health team, the confirmations from your employees, the extended time frame exceeding Amazon's policies and regulations, the severe financial strain caused by the withheld funds, and the consequential effects on my personal circumstances, I respectfully demand an immediate and favourable resolution to this matter.

Yet, they still assume and state i have to get my account reactivated first. i think they dont know their own policies and guidelines, even cross referenced against amazon "Funds Withholding Policy" with account health specialist who concluded i don't fall under this bracket too!

Thank you Stillhere. I have opened 12 cases with the Help people trying to find out what I am doing wrong. That has not been mentioned once. Millions of people self-publish books. Most sell very few copies. Nor will mine.... so it would be ridiculous to register as a business with its monthly payments when I will probably sell, at most, 10 or 20 copies of my book. What do other people do?

Hello @Seller_cKY3qrMo5t89S,

Your inventory should be available for the customers as per Reserved Inventory report help page:

"Units in the FC transfer status are available for customers to buy. However, customers might be shown a future ship date if no other units are available in the fulfilment centres for immediate fulfilment."

Additionally, here I am including the information that I found on how long this process can take:

"Transfers may take up to 22 to 25 days to complete. In some cases, transfers may take longer and investigation may be required (for example, delays due to Covid-19 restrictions or weather restrictions)."

Regards,

Sakura

Hi, I am letting people know that Amazon have changed their policy on Royal mail 2D Bar codes i.e Royal Mail scanned on delivery. Sometime ago I raised this with Amazon that all our packages have "valid tracking" but Royal mail only scan about 80% and was told not to worry as Amazon are aware and will disregard if when needed we provide valid tracking proof. ie we sent them copies of the delivery label. Well that has changed. Last Friday some listings were deactivated and I had to provide the appeal which I did as usual, but this time it was turned down After a long conversation the result was we either change to a different post method (which would add about £1.00 to the cost and on cheap items that is a big percentage) or buy the same service from Amazon!

I am uncertain what the motive behind this is, to be competitive we will need to buy postage from Amazon? What I tried to explain is that as far as the customer is concerned there will be no improvement Royal mail will continue to fail scanning packages. In addition as we use 3rd party software to process all orders, will it be more difficult? Will Amazon then get details of my orders from Ebay and our own website? I think this stinks and anyone using Royal Mail 24 / 48 (CRL) should take note. Short term we will change to Royal Mail Tracked and accept less orders, longer terms we may have to buy shipping from Amazon, but before we do we need to consider the pros and cons