Hi @Seller_z3k8APxGfbQEK,

Having checked our SFP order for today, we can see 0 orders are due to be shipped by today.

There are at least 17 orders placed after 4pm on Friday, all with a ship by date on Monday, despite our collection date and shipping settings set for Sunday pick up and dispatch.

It seems that we're still facing the consequences of this issue and it is impacting our weekend sales.

Please can you assist?

Hello

Looking for some advice in relation to a customer return. Here is a breakdown of events:

-Item was purchased on 30th October 2022

-Amazon has refunded the customer on 20th March 2024 - that is nearly 17 months after the item was bought.

-The return was received on 28th March and immediately disposed of as it had batteries in it.

The headset is worth over £150 and amazon are refusing to reimburse me for it. Is there anything that can be done to get the cash back?

Thanks

Hello im looking for some advise in how to deal with someone who cant handle any competition

I have been selling generic remote controls compatible with firesticks, if you search for them on amazon there is 2 listings at the too of the page were iver 5k per month are being sold . I am selling them cheaper and therefore i am getting reported saying he owns the "design rights". Basically he has took a photo of the remote and paid £50 to claim he designed it , and he hasnt

The remote was on the market years in china years before he registered his photos of it and obtained a design rights number . There must be 500 people selling the same remotes on amazon but he dont report them as they arent competing and affecting his sales , how can amazon just allow people to pay £50 to get a design right number and claim they are the designer . Surely this is illegal to claim your the design owner and you should be providing alot more evidence to register a design to obtain a rights owner number than putting a product on a table and taking photos of it

https://www.amazon.co.uk/s?k=firestick+remote&crid=3BTRBAEOZ15IW&sprefix=firestick+remote%2Caps%2C156&ref=nb_sb_noss

I am doing FBA and Amazon keeps the buy box with 6-7 months of shipping time on some of my listings. How on earth can it be possible? It cannot be accepted as a normal shipping time and there is no chance to beat those prices. Amazon does not allow us to win the buy box.

Hi,

We are struggling with our delivery days. On our SFP listings it says, and in all the shipping settings, Zero Day Handling (Same Day) and 4pm cut off for 4:30 collection.

So, when we check our ASINS, today for example, Order in the next 17 minutes (matches the 4pm cut off) for Delivery WEDNESDAY 26th? It doesnt matter what we change, it doesnt get any better. It always used to be next day showing, and obviously this now means our sales have fallen off a cliff.

Any ideas why this is and how we can change it? Seller Support - no idea?

in my account it says

Your next scheduled transfer initiation date is 02/07/2024*. However, if your available balance remains £0.00, no transfer will be initiated on that date.

all funds are in account level reserve .

Hello Amazon Community,

I've been trying to get my account verified for our UK VAT establishment, but despite submitting all required documents, the process is stalled. Our company has two directors: one based in the UK with more than 50 percent share, whose driving license and water utility bill have been provided, alongside other necessary company documents. The second director's ID and bill have also been submitted.

Despite this, Amazon has not provided a clear reason for the verification failure. Could anyone shed light on what might be causing the issue or share their experience in resolving similar verification challenges?

Thank you in advance for any assistance or insights you can provide!

Has DD+7 come into effect now?

Just got another one. I sell at £30. Two other sellers, 1 at £56 and the other at £76. I get deactivated and both of those are still in place.

Surely this is price fixing?

My business partners and I would highly appreciate someone from Amazon to really help us here and correct this wrongdoing in Restricting our account for false VAT claims:

Account Health Case ID: 9856291392

In the performance notification on 26 May 2024 12:56 CEST, you wrote us:

"You will need to pay the VAT amount to Amazon for the historical unpaid VAT for the sales of goods delivered to customers in the UK on all sales from 1 January 2021, which fall under the UK VAT on eCommerce legislation. We will send you additional information regarding next steps, including payment options."

However, we had ZERO sales to UK customers long before you approved our new entity in the Republic of Cyprus in July 2023. That means NO Sales = NO VAT to the UK. Also, ZERO FBA inventory is stored in the UK for FBA or ours. So, there is no historical VAT due to UK customers, and we have all the documentation to prove this.

We have contacted twice your Amazon Health Account team, and in both calls, they confirmed that our non-UK establishment is still under investigation.

Secondly, asking us for sensitive data and documents of a company that is not operating this Amazon account anymore (the UK-based business) is not right.

We have already provided more than enough from them that you had on file already, and more from our current EU company.

This means accusing us of unpaid UK VAT for selling activity that is not there and EU VAT for an EU company that sells to EU customers. It simply does not make ANY sense, legally, tax-wise, and more.

Can one of the Amazon managers please help review my submission? I have had no response for many working days and the cashflow issue keeps growing, plus the huge impact in our sales.

We have provided all the documentation requested to prove all the above and more.

Thank you!

@Seller_Huz6FT08OxHAR @Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuH