If you go to the FBA inventory report,

does it show the original 59 items received on a particular depot on a date.

and then a negative/adjustment on a different date at the same or another fba centre?

and was this shipment only 59 items or are there other sku/quantities that were received ok?

Sent in 59 Units with a value of £600+, amazon confirmed this has been checked in and then apparently its gone missing. Now they are changing their story and claiming they didn't receive the items.

An absolute joke I must admit. I am a very small business and £600 is a lot of money to my business. The fact that no one is willing to look into this properly is annoying especially as its been going on for 4 weeks now.

Absolutely disgusting.

I have made multiple shipments recently, and certain color variations of my products almost always go missing.

Shipment FBA15J26FK6J: 125 units packed, only 50 units received, 75 missing.

Shipment FBA15J2BTC0D: 125 units packed, only 74 units received, 50 missing (I found the 1 lost item).

Shipment FBA15J3G52YW is still active, 125 units packed, only 84 units received, 41 units missing.

Total missing units: 166.

There is a pattern to the missing items; they are all the same color variations - green, purple, and pink. This can't be an accident. They all have the same package quality, same label quality, and they are in the same box as others, but only these colors go missing. What is going on? Amazon support didn't help. They made no explanation about whats going on. As a seller, I am starting to loose my trust to amazon.

I can't really describe it better than the help page does...

Viewable impressions

A viewable impression occurs when at least 50% of an ad's pixels were visible on screen for at least 1 continuous second, or 2 seconds for video ads.

This differs from an impression, which would be where your ad is served up in a search result, but it might not necessarily be on the screen (eg, it could be a mid search result ad which the customer didn't view, but it was impressed upon the customer in their search).

Hello @Seller_DMwbrfCFLXc1O,

I am Spencer with Amazon.

I have checked for you and the information you provided on May 29, 2024 is now being verified. Your funds will be on hold until the verification process has been successfully completed.

This validation can take up to 10 business days starting from the last update provided by the seller.

You will receive a confirmation email when the verification is complete.

I will keep an eye out and let you know as soon as I receive it. In the mean time please keep checking your email.

Regards, Spencer

Hi all,

Hoping to see if anyone has any advice as I feel I am getting absolutely nowhere with seller support.

I started selling approximately 3 months ago and one product was from the brand Vaseline. In hindsight, I realise I had listed my products not on the parent "Vaseline" ASIN, but on a generic third party ASIN for the same product.

Within a day of listing, I received an IP complaint claiming my goods were counterfeit, from the alleged rights owner - who doesn't have a surname, a position or any other contact details other than a gmail address, and he has the audacity to complain about authenticity.

My goods are authentic and purchased from a UK based PLC with over £1bn in turnover every year. I have invoices to prove this.

This is where the problems started. The stock was moved to FC processing and held temporarily whilst I can resolve the claim. I have offered to take the stock back and even sell on another platform as a resolution, but SS are advising the only way stock can be released is if the rights "owner" retracts the IP claim.

I've emailed Sean multiple times, who has clearly no intention of responding to me, so we're no further forward. Seller Support keep following their script without using any common sense to work through a solution. I have been speaking to SS for nearly 8 weeks now but they just keep regurgitating the same responses.

My question(s):

1. Does anyone see a way forward? I've contacted the appeals team but they just say my invoices aren't a retraction from the rights owner, so they can't do anything and the stock just stays in limbo.

2. What is to stop sellers claiming to be the rights owner on basically any ASIN? Its evident (to everyone but SS I suppose) that someone with a gmail address isn't going to be the rights owner of Vaseline, but all the onus seems to be on the accused with no recourse? If this is the case, its incredibly poor on Amazon's side as I could lay claim to 50 ASINs tomorrow.

Just looking to try and get my stock back and then re-list on the correct ASIN,

Thanks for any advice.

MY VTR DOWN TO 50% ALL MY ORDERS DISPATCED EARLY AND ALSO DELIVERED EARLY AS DELIVERY DATE.WHAT CAN I DO.

Almost as bad as ebay. Ebay you put not as described even months later and return an empty envelope. Full refund. You can file a police report, take a video of you receiving the package from the post mans hand to opening it on the spot and they still won't do anything.

I have had stuff stolen from FBA Warehouse before, coincidentally only high value stuff gets stolen especially around Christmas Time.

I asked the for the Seller Supports for name and the Manager and a contact number for the Police for the Theft Report.

I soon got reimbursed.

Difficult in your case if civil or criminal, but a similar angle and you should get paid.

I've had this happen what happened to you 7-8 times one item was £240. mainly £45-£50 items. 1 was 1 day late to Germany with full tracking.

After selling on Amazon a while you just get numb to being robbed, in my experience Amazon "lose" more stock than customers scam/steal.

Fortunately I'd say way less than 0.5% of stock the above situations happen to.

Sorry you had that experience!

Just a thought if you had sent by Special Delivery with Royal Mail you get compensation if late which I think may include to cover these situations?

Hi

Looking for some help from moderators please?

Our base reserve policy is due to come into place 19 June, we had an email that said we could apply for an extensions.

It requested we email eu-uk-reserve-policy-extension@amazon.co.uk

We have emailed requesting an extension due to the extra cash flow problem the news about VAT on fees will cause. Should I have included our merchant token?

I have emailed twice now and got now reply -

How do I know that they have the email, what timescale should I be waiting on?

Any advise

It is business critical so even a no would be better than a no reply if you see what I mean!

I have this too - have suddenly dropped to 54%, never happened before. Good work as usual Amazon.