Has anyone noticed a significantly higher ACOS today compared to yesterday? Perhaps Amazon is late in updating the data, but this isn't very common. Yesterday, my ACOS was 20%, but today it's 115%, which is abnormal. I haven't made any drastic changes to my campaigns. Any insights would be appreciated! thank you
The support team said " I have to complete the 5 -question quiz in my Account Health page, where you will be given an opportunity to take a five-question quiz regarding the ODR policy. You have 72 hours to take the quiz. If you pass the quiz, no plan of action (POA) will be required from you, or will your listings be deactivated. "
However, I CANNOT FIND any button OR LINK that I have to do this quiz in my Amazon page. Anyone can help? million thanks!
In reply to: Seller_FQHkqHJI5SqTh’s postby Seller_iZL0ysZFrLJmN
Although you can earn up to £1000 in any tax year before you have to register with HMRC as a sole trader and by the sounds of it, the OP doesn't expect to make that much in a year if they only expect to sell 10-20 copies of their book.
From Gov.uk "Who must send a tax return ; you were self-employed as a 'sole trader' and earned more than £1,000" 6/4/24
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
We are running 159 campaigns for advertisement. Today we have spend approx 150 pound & got 278 clicks, but didn't getting any single order from these campaigns. this is very strange. because before today we have received approx 50+ orders for as yet.
Our DD+7 kicked in on 19th June. Since, we've had no funds available to withdraw, having previously drawn down most days.
It says we'll have a chunk available on 3rd July at the end of the settlement period.
My question is, are we stuck having to wait until the 3rd, or will cash start to become available 7 days after the orders placed on 19th June were delivered?
The majority of our sales are FBA so those 19th orders would have been delivered on the 20th/21st, therefore I'm expecting cash to become available from the 27th.
I have been watching our Featured offer over the last week slowly return... then on Friday it started to go down again, till this morning it down at 1%.
I'm at my wits end, this is just a nightmare.
I check this item B0CW39ZNZ3 to find i have a cheaper price, faster delivery and i not the featured offer. On other item B0D35KXJTJ i am the only seller, there is now no featured offer and please will find it hard to buy the product.
This only 2 out of 5000 asin's... 50 a day to 1 or 2 sales a day will kill our business.
I didn't realise Amazon was going to calculate EPR in France until I received an invoice for over 600 Euros for packaging that should not be charged at any more than 20 Euros. This is because Amazon have taken it upon themselves to base my packaging on other 'similar' products, and incorrectly included a lot of plastic packaging, which I do not use.
I have been trying for over 4 months now to resolve this but get nothing but the same automated email replies from Seller 'Support'.
Does anyone know a way to resolve this? The funds were taken from my seller account and I want them refunded!